DEPLOYMENT OFFICER FOR LOGISTIC PROJECT

What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and at the same time promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

About Oscar Project

The Department of Financial Resources & Logistics is leading a project named OSCAR, aiming at improving Supply Chain management and customer service. As such, Logistics, Finance and Assistance Divisions are working together to implement new ways of working, based on a transversal software named JD Edwards (JDE). A first release was started in June 2014 in Geneva, and will continue throughout various ICRC delegations worldwide.

Main responsabilities

Main responsibilities of the Deployment officer, include but are not limited to:

Training

The Deployment Officer will assist the Deployment Leader with all training related activities. As a JDE expert he/she will:

• give training and presentations to all users on-site and often travel to sub-delegations to do so
• verify that Key Users have been properly trained and follow-up with them for any additional questions or clarification they need
• help ensure that all the training assessments are completed
• help translate, write, and modify JDE procedures and presentations
• may be required to give training in a sub-delegation

Data preparation

The Deployment Officer will closely work with the Data Migration Officer and Deployment Leader to help ensure:

• that the cutover and data migration is a smooth transition
• assist in manual data entry when necessary

Support

1. The Deployment Officer will assist the Deployment Leader in Post Go-Live Support activities. He/she will:

• Assist end users (often in sub-delegations) in their daily operation by working alongside them in their daily activities and providing clarification via face-to-face contact
• help ensure that the Support processes are working

Divers

The Deployment Officer will be required to:

• provide various types of information, documentation and reports as requested to the Deployment Leader, Deployment Planner and Project Management
• participate in Lessons Learnt, Debriefings and other related meetings
• help ensure that users in the delegation understand the new roles
• perform other task and duties as they arise in each deployment

Expected results

• Ensure that all OSCAR End-Users (LOG and requesters) understand the new roles and processes and that they are properly trained on JDE and feel comfortable using the tool.
• Ensure on-site support and make sure that Key users are able to provide Level 0 support and report issues to Level 1 and 2.
• Ensure that the system is properly running, data is migrated and stocks are neutralized.

Profile and skills sought

• French / English speaking – writing (both at a fluent level)
• Ability to work autonomously
• Training experience
• ICRC Logistics processes knowledge preferable
• Willingness to travel extensively (100%)
• ERP experience as a plus
• Excellent communication skills
• Ability to plan and organize tasks
• Capacity to manage stress and maintain composure under pressure
• Team player

Additional information

Length of contract: 1 year renewable
Start date: ASAP

***Please note that this post is not based in Geneva at Headquarters, nor in one specific ICRC delegation. In general the Deployment Team spends 7-8 weeks in one delegation, often moving internally in-between sites. At the end of the 8 weeks, the Deployment team moves directly to the next delegation. Additionally, this is not a family mission.***

Our operational & Field constraints

In line with the principle of neutrality, the ICRC does not assign personnel to a country of which they are nationals

Candidates must be in good health and will have to do a medical check-up prior to departure in the field

Candidates must possess a driving licence (for manual transmission vehicles)

Candidates must be prepared to accept unaccompanied postings (i.e. no spouse, partner, children or dependents) for at least the first 24 months

What we offer

Rewarding work in a humanitarian and multicultural environment

A two-week orientation course and other opportunities for further in-house training

Generous social benefits

Length of assignment:  12 months

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