Information Management Officer (Part-time) - Tehran based (Iran Nationals Only) - Iran

Rights Respected - People Protected

About the Norwegian Refugee Council (NRC)

The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, food security, livelihoods, legal assistance, and water, sanitation and hygiene sectors.

The Norwegian Refugee Council has approximately 6000 committed and competent employees involved in projects across four continents. NRC runs one of the world's largest standby rosters -NORCAP, with 650 professionals, ready to be deployed on 72 hours’ notice when a crisis occurs

NRC in the Islamic Republic in Iran

NRC started operations in Iran in 2012. We currently deliver humanitarian assistance in 5 provinces in the sectors of Education, Food Security and livelihoods, Water, Sanitation and Hygiene (WASH), Shelter construction, as well as Information, Counselling and Legal Assistance (ICLA). We co-lead several technical inter-agency working groups and provide capacity building to humanitarian partners in country.

About the position: Information Management Officer (Part-time):

The overall purpose of the Information Management (IM) Officer position is to manage NRC’s beneficiary data in a safe and useful manner.

The role is part time and is currently envisaged as 2 days per week, at least 1 of which should be on NRC premises.

There is a longer-term opportunity for the intensity of the role to increase above 2 days a week.

The IM Officer will be responsible for:

• Ensure adherence with NRC policies, tools, handbooks and guidelines;
• Ensure NRC’s compliance with global data protection requirements;
• Contribute to the strengthening of NRC Iran’s data management, data usage, and general digitalization capabilities;
• Ensure that projects target beneficiaries most in need, and contribute to exploring and assessing new and better ways to assist;
• Managing the NRC beneficiary database, building on work conducted by an external database consultant between September 2017 and February 2018, specifically:
  • Developing new modules for registering goods and services delivered by Education, Livelihoods and Food Security, Shelter, and Water, Sanitation and Hygiene (WASH) Core Competencies, working from a detailed design and requirements document developed previously by the external consultant;
  • Addressing any bugs in the database to ensure it is user-friendly;
  • Developing reports and data visualisations as required by programme team to help meet over-arching objectives that projects target beneficiaries most in need and are delivered efficiently;
  • Considering additional database development enhancements on a priority basis and after discussion with line management, including off-line data entry/access;
  • Maintaining and administering the database, including managing users rights and access, updating fields as new projects, goods or services come on-line, etc.
  • Leading on a cross-NRC training programme on the NRC database, covering all field offices, to ensure that all staff who need to use the database are adequately trained;
  • Liaising with external stakeholders, specifically UNHCR, DRC, Relief International, LMO, etc., to ensure the NRC beneficiary database can integrate with other databases if deemed appropriate, in particular to identify where a beneficiary is receiving assistance from other agencies as well as NRC;
  • Liaising with NRC database/ICT stakeholders at regional and head-office levels, to ensure that the NRC beneficiary database is aligned with regional and global initiatives as much as practical;
  • Implementing NRC Iran’s digital strategy for 2018, specifically:
    • Investigating how digital technology can streamline internal processes;
    • Investigating and implementing new technologies, e.g., Apps for communicating better with beneficiaries, database-telephony integration, implementing bar-codes and scanners for smarter distribution of cash cards, goods and services, etc.
    • Liaising with relevant government authorities to seek permissions for implementing digital initiatives;
    • Building links with the private tech/digital sector, where appropriate and approved by line management, with the objective of enhancing the range, efficiency or impact of services and goods delivered to beneficiaries.
  • Ensuring compliance with NRC and donor data protection requirements, specifically:
    • Ensuring NRC’s database is secure and protected in line with best practice;
    • Ensuring best practice data capture, storage and handling procedures are enforced throughout NRC Iran;
    • Delivering data protection training to staff;
    • Ensuring NRC’s storage of paper records is compliant, or that there is clear plan in place to migrate to a compliant system;
    • Liaising with regional or Head Office ICT/database staff to conduct periodic IM audits.

Specific skills, knowledge and experience:

• 5 years of experience designing, developing, implementing, maintaining and administering databases;
• Experience delivering training on database usage to a range of users;
•   Knowledge of data collection software e.g., KoBo or ODK Collect is a plus;

• Experience from working in an IM or database development role in a humanitarian/ development context;

• Fluent Farsi and English

• Experience working in humanitarian context  is a plus.

We Offer:

• Part Time Contract (2 days work per week) until end of December 2018.