Protection Assistant – Case Management

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfilment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

About the job

The overall objective for DRC in Turkey is the protection and promotion of durable solutions to displacement affected populations on the basis of humanitarian principles and human rights with more specific objectives focusing both on immediate subsistence needs, protection and self-reliance support as well as a more long term focus on capacity building. DRC works with beneficiary communities and individuals to prevent and reduce protection threats, and build resiliance. Your main duties and responsibilities will be:

• Coordination and follow-up
• Human resources
• Financial/Administrative
• Monitoring and Reporting

About you

To be successful in this role we expect you to have University degree or advances training/ course in sociology, social work, international affairs, humanitarian or related field is preferred and at least 1 year work experience (in paid or voluntary capacity) in NGO or voluntary sector. Moreover, we also expect the following:

Required

General Responsibility (35%)

• Abide by and promote DRC’s code of conduct, vision, and values, aims & objectives and equal opportunities policy
• Engage with beneficiaries on a daily bases in a respectful manner

• Represent the DRC protection team when requested

  Coordination and follow-up responsibilities: (40%)

• Understand and follow up on activities, provide solutions and report issues when needed
• Develop and maintain effective working relationships, with relevant stakeholders including community leaders and members and partnering organisations

 

• Follow DRC Standard Operation Procedures for vulnerability assessment and assistance
• Refer protection cases to relevant partners; including updating relevant databases on referrals and feedback

• Carryout case management/IPA (including follow up on referrals and action plans) in accordance with DRC protocols

 

• Manage individual protection cases, including maintaining strict protocols for confidentiality and consent
• Update case files on individual developments, following DRC Data management protocols and ensuring beneficiary data is protected;

  Human resources responsibilities: (5%)

• On the job training and coaching of volunteers on different topics but prioritizing: minimum protection standards, consent and confidentiality standards and how to work with community based protection strategies

  Financial/Administrative responsibilities: (5%)

• Assess procurement needs in coordination with the Officers and Senior Field Management

  Monitoring and Reporting responsibilities: (15%)

• Contribute to community service monthly report
• Participate in the post-assistance monitoring

  Desirable

• Experience working with Case management
• Trained in offering psychosocial support
• Excellent interpersonal skills
• Well-developed organizational skills
• Experience or educational background specializing in case management
• Experience with case management protocols desirable
• An understanding of humanitarian/civil society issues in Turkey and the region
• Experience working in the field (preferably experience from Southern Turkey)
• Understands rights and protection issues of refugees, children and women - experience working with Syrian refugees is an advantage;
• Proven communication, interpersonal, representation, negotiation, promotion and diplomacy skills,
• Level of knowledge and practice with Word, Excel, Outlook, etc. required.
• Arabic essential (Turkish and English are an asset)
• Ability to work in Turkey (Turkish national or holder of residency/work permit)
• Well-developed organizational and planning skills
• Strong initiative and self-motivation, with a commitment to teamwork
• Flexible, enthusiastic and willingness to learn from others
• Ability to multi-task and cope with competing demands under tight deadlines
• Ability to establish and maintain good working relationships in a multi-ethnic, multi-cultural and multi-disciplinary environment
• Strong communication skills, both verbal and written, in Arabic
• Must be able to additionally communicate in either Turkish or English

In this position, you are expected to demonstrate DRC’ five core competencies: 

Striving for excellence: You focus on reaching results while ensuring an efficient process. 

Collaborating: You involve relevant parties and encourage feedback. 

Taking the lead: You take ownership and initiative while aiming for innovation. 

Communicating: You listen and speak effectively and honestly. 

Demonstrating integrity: You act in line with DRC’s vision and values. 

We offer

Contract length: 9 months

Level: Assistant

Start date: 01.03.2018

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Expatriates/ Nationals; please refer to drc.ngo under Vacancies.

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Closing date for applications: 02.02.2018

If you have questions or are facing problems with the online application process, please visit drc.ngo/jobsupport.

For further information about the Danish Refugee Council, please consult our website drc.ngo.