Service Centre Coordinator and Quality Assurance(P3)

Organizational Setting

The Division of Human Resources (MTHR), within the Department of Management, plans, acquires and manages human resources to effectively implement the IAEA programmes. It thus delivers the full spectrum of human resource services, including HR organizational development and planning, talent acquisition and development, performance management, and administration of compensation and benefits. The Division serves a multicultural workforce of approximately 2300 people from diverse scientific, technical, managerial and professional disciplines.The HR Service Section (HSS) provides the Agency’s staff and personnel with HR services and advice in the areas of job classification, policy, administration of benefits and entitlements, administration of posts and contracts, and on-boarding of staff.

Main Purpose

Reporting to the Unit Head, HR Service Centre, the HR Service Centre Coordinator and Quality Assurance ensures the quality of the services delivered and the data produced by the HR Service Centre. The HR Service Centre Coordinator and Quality Assurance oversees operations, provides advice on improvement of processes, and introduce best practices in order to gain operational efficiency while ensuring the highest standards of transparency.

Role

The HR Service Centre Coordinator and Quality Assurance is\: (1) a specialist, performing Quality Assurance functions on various Human Resources matters; (2) an innovator, reviewing and improving operational processes, policies and procedures to ensure efficiency and timeliness in the delivery of the services of the Unit and; (3) a coordinator, ensuring effectiveness in the work of the teams through streamlined processes and a result-oriented approach.

Functions / Key Results Expected

• Coordinate the activities of the HR Helpdesk and effectively manage its resources to ensure the timely delivery of services.
• Ensure the quality of the services delivered and of data produced by the HR Service Centre, including performing regular data integrity checks and data clean up and taking corrective actions when necessary.
• Interpret and apply IAEA regulations, rules, policies, procedures and processes, in the area of benefits and entitlements, compensation, contracting and post-employment administration.
• Analyse complex cases and propose solutions.
• Monitor effectiveness of existing regulations and their consistent application in compensation and benefits and entitlements administration, identify needs for policies revisions and proactively contribute to the development and implementation of new ones.
• Prepare, review and regularly update operational procedures, suggest and implement best practices, recommend streamlined processes and approaches in order to optimize the overall efficiency and effectiveness of the HR Service Centre.
• Promote the understanding of the services provided by the HR Service Centre within the Agency, and raise awareness of its client orientation.
• Build and maintain effective communication and working relations with counterparts within the Agency and in other organizations in the UN common system to seek coordination on a number of HR common matters and share and import, as appropriate, best practices and quality assurance processes. Liaise with external providers/stakeholders, as necessary.

Competencies and Expertise

Core Competencies

Functional Competencies

Required Expertise

Qualifications, Experience and Language skills

• Bachelor's Degree - University degree in human resources management, public or business administration, social sciences, or a related field.

• Minimum of five years of progressively responsible professional experience in human resources management and compensation and benefits administration of which at least three at the international level.
• Proficiency in the use of HR module of an ERP system and experience in HR quality assurance and data management are required.
• Knowledge of the United Nations Staff Regulations and Rules highly desirable.

• Excellent oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.

Remuneration

The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at US $59151 (subject to mandatory deductions for pension contributions and health insurance), a variable post adjustment which currently amounts to US $ 28570, dependency benefits, rental subsidy, education grant, relocation and repatriation expenses; 6 weeks' annual vacation, home leave, pension plan and health insurance

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Applications from qualified women and candidates from developing countries are encouraged

Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values)\: Integrity, Professionalism and Respect for diversity. Staff members may be assigned to any location. The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above. Testing may be part of the recruitment process
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