Disaster Response Quality Assurance Officer
Geneva (Switzerland) | United States
Heart to Heart International (HHI) strengthens communities through improving health access, providing humanitarian development and administering crisis relief worldwide. The Disaster Response Quality Assurance Officer will provide strategic leadership and technical guidance on the incorporation of donor and internationally recognized standards (e.g. Sphere standards, WHO Emergency Medical Team standards, etc.) into HHI disaster response programs.**ESSENTIAL FUNCTIONS:**
Technical Leadership, Support and Resource Mobilization
Provide strategic leadership and technical guidance on the incorporation of donor and internationally recognized standards (e.g. Sphere standards, WHO Emergency Medical Team standards, etc.) into HHI disaster response guidelines, policies, procedures and programs.
Participate in development and continuously review guidelines, policies, procedures and programs to ensure consistent compliance with standards.
Work closely with Director to design and continuously improve training curriculums for DRT to ensure all DRT staff and volunteers possess the competencies necessary for their roles and responsibilities.
Participate in design of exercises to ensure HHI DRT is fully prepared to deliver on both programmatic and program support infrastructure standards.
Assess staff and volunteer technical and operational capacity to deliver quality health programs and provide formal and informal capacity building.
Work closely with Volunteers Department on DRT volunteer recruitment and vetting processes by highlighting gaps, recruitment priorities and to provide clarification on volunteer competency/skill fit.
Work closely with Director to analyze sources and drivers of risks and areas of impact, contribute to the design of risk management and safety and security policies, procedures and plans and recommend improvements to risk management standards and policies.
Build on existing practices to support a cohesive monitoring, evaluation, accountability and learning system (approaches, procedures, structures).
Provide strategic leadership on data usage within HHI and support organizational effort to use data for donor reporting/indicator tracking and programmatic course correction.
Work closely with Director to identify grant/funding opportunities, draft proposals and manage grants.
Engage partners to promote learning, innovation and identification of opportunities/trends.
Program Design, Implementation and Monitoring
Support rapid deployment of HHI DRT by participating in risk analyses and development of context-specific safety and security plans.
Deploy, sometimes with 24-hour notice or less, as part of HHI DRT.
Participate and provide technical guidance on needs assessments, data collection and analysis and program design.
Support the effective implementation of health programs, which may include the delivery of medical supplies and supply chain management, public health surveillance and training, surge support to partner health facilities, direct patient care in fixed/mobile health facilities and mental health/psychosocial services.
Ensure quality of programs through compliance with HHI, donor and national guidelines, policies and procedures, as well as internationally recognized standards (e.g. Sphere standards, WHO Emergency Medical Team standards, etc.).
Ensure compliance of programs with approved proposal and budget, anticipating and communicating issues/problems in advance to Director.
Actively represent HHI at relevant cluster/coordination and technical meetings.
Establish and foster strong working relationships with partners and stakeholders, including UN agencies, NGOs, relevant national government departments/ministries, local/regional authorities, community leaders and beneficiaries.
Support accurate and complete data collection and ensure strong internal and external communication/reporting according to established timelines.
Identify programmatic gaps, issues, risks and opportunities, develop solutions and support proposal development.
Education and Experience Requirements
Bachelor's degree in International Studies, Political Science, Humanitarian Studies or related field from four-year college or university and four years of international disaster response experience is required; or, at least six years of international disaster response experience.
Experience managing health projects in disaster response setting is an advantage.
Understanding of international humanitarian standards and coordination systems required.
Understanding of US emergency management and coordination systems is an advantage.
Experience in training and capacity building required.
Proven ability to think critically and creatively.
Excellent interpersonal skills, including patience, diplomacy, willingness to listen and respect colleagues.
Strong proficiency in MS Office required.
Professional proficiency in English required; proficiency in French, Spanish or Arabic is an advantage.
Ability to deploy within 24-hour notice for a duration of two weeks to three months, depending on program.
Please submit cover letter and resume to: HumanResources@hearttoheart.org
Include Ref: RW-DRQAO-0218