Case Management Capacity Building Officer (National Contract)

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfilment of the wish to return home.  

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.  

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency. 

Operating since 2004 in Lebanon, DRC has addressed the needs and rights of vulnerable populations, working initially with Palestinian refugees (since 2004), Iraqi refugees (2007-2010), Lebanese IDPs (during the 2006 conflict), migrant domestic workers (since 2009) and, since 2011, responding to the Syrian refugee crisis.  

DRC Lebanon is currently delivering programming in protection, housing, infrastructure, basic assistance, livelihoods, and community development interventions. This myriad programming seeks to address the immediate needs of displaced populations and concurrently support vulnerable host populations. DRC has five offices spread throughout Lebanon in, Beirut, the Bekaa, Saida, Tripoli and Qobayat.

 

About the job 

The CM Capacity Building Officer has the overall responsibility to build the technical capacity of community based organizations as well as the internal training of DRC staff on child protection case management.  

Your main duties and responsibilities will be:

 

• Support the management of partnerships and provide technical capacity building in line with DRC's Partnership and Capacity Building approaches, support in the development of CBO and SDC capacity building plans while monitoring its implementation against the agreed benchmarks. 

• In accordance with the capacity building plan, provide on the job coaching and mentoring to CBOs and SDCs’ staff on child protection case management, and on other prevention and response activities. 

• Support partners to set up a child protection case management program in line with the National CPCM SOPs and DRC's case management SOPs. 

• Supervise CP caseworkers of DRC and provide technical supervision for the CP case workers of the CBOs in coordination with the relevant officer of the CBO. 

• Ensure that child protection caseworkers of the partners and of DRC, provide CP case management in compliance with best-practice and international standards in CP response and in adherence to the principles and guidance of the National CP Case Management SOPs, including mandatory reporting requirements. 

• Provide age and gender appropriate technical guidance to CP caseworkers on case management and psychosocial support to girls and boys in need of case management including on child labor, neglect and abuse 

• Support and ensure the implementation of monitoring and evaluation tools and report on problems in the implementation of the program. 

• Monthly monitor of the efficient and accurate updating of the CP case management database. Compile the data and complete the data analysis of case management. In addition to managing the CPIMS internally to DRC and supporting partners to roll-it out. 

• Maintain an up-to-date service mapping of the service providers operating in the area and ensure that caseworkers are informed and updated about the available services. 

• Act as inter-agency focal point of the CP case management hubs, receive and respond to case management referrals in a timely manner whilst prioritizing cases according to risk level.

 

About you 

To be successful in this role we expect you to have a Bachelor in law, Social work, Psychology, women’s studies, gender studies, counseling, or another related field

 

Moreover, we also expect the following:

Required  

• 3 to 5 years of experience in international organizations and humanitarian settings, specifically in Child Protection case management, PSS and/or CP-GBV sectors 

• Experience in Case management in general and CP case management in particular 

• Experience in team management 

• Experience providing on the job coaching and mentoring and building capacity of staff 

• Experience in working in capacity building and partnerships 

• Trained on the national case management SoP and excellent knowledge of its tools. 

• Experience in conducting training needs analysis/assessments and developing training programs for a broad range of audiences from different institutional levels 

• Excellent knowledge of Child Protection minimum standards, child and adult development and learning, basic facilitation skills, safe identification and referral principles 

• Good knowledge of psychosocial support basic principles and PSS key messages to vulnerable children and caregivers 

• Ability to communicate and write clearly in English

 

Desirable 

• To have a master degree in gender studies, social work and/or psychology

 

In this position, you are expected to demonstrate DRC’ five core competencies:   

Striving for excellence: You focus on reaching results while ensuring an efficient process. 

Collaborating: You involve relevant parties and encourage feedback.   

Taking the lead: You take ownership and initiative while aiming for innovation. 

Communicating: You listen and speak effectively and honestly.   

Demonstrating integrity: You act in line with DRC’s vision and values. 

 

We offer 

Contract length: 11 months 

Level: C 

Monthly Basic Salary: 1650 USD 

Duty Station: Tripoli and Akkar 

Start date: Mid March 2018

 

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Nationals; please refer to drc.ngo under Vacancies. For questions regarding the vacancy please contact dolene.khairallah@drclebanon.dk.

Application process 

Interested? Then apply for this position by clicking on the apply button or go to www.drc.ngo under current vacancies. 

All applicants must send a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email to Dolene Khairallah will not be considered.

 

Closing date for applications: 7 March 2018 

If you have questions or are facing problems with the online application process, please visit drc.ngo/jobsupport. 

For further information about the Danish Refugee Council, please consult our website drc.ngo.