Re- advertised Consultancy - Fundraising Backend Consultant - SA Nationals ONLY

To provide support to the pledge fundraising programme by supporting on backend activities like database management, data analysis and processing monthly collections

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, Should have a voice

(Those who applied in the previous advert need NOT apply again. Their earlier application will be considered) 

(South African Nationals ONLY)

Background and Justification 

UNICEF works on three key priorities in South Africa including Early Childhood Development, Results for Adolescents and Violence against children. These are in line with the priorities set by government in the National Development Plan. One key priority - Violence against Children is being applied to both ECD as well as adolescents. UNICEF recognizes that all children have the right to live free from emotional, physical or sexual violence. However, many children continue to experience violence, which leads to lasting physical, mental & emotional harm, whether the child is a direct victim or a witness. Children's exposure to violence plays a role in transmitting violence from one generation to the next, perpetuating a vicious cycle that is difficult to break.  

The focus on Early Childhood development plays a role in shaping health, education, social & economic outcomes for the duration of a child's life. It also establishes a foundation for building human capital, since healthy & socially adjusted children are more likely to grow into adults who are socially & economically productive. During adolescence, girls & boys develop values & skills that can significantly influence their sense of well-being & development. 

UNICEF South Africa Country Office (SACO) has been fundraising from the private sector for over 7 years. While fundraising has primarily been through corporate partnerships, the office is now making focused efforts to build its individual supporter base, primarily through pledge giving (individuals that donate by automated payments from bank transfers, usually on a monthly basis).  

Pledge fundraising is a South Africa county office priority and a long-term solution to securing flexible resources for the country programme. Fundraising using telemarketing services has been one of the main driver of pledge acquisition for UNICEF globally as well as for SACO. 

Following a detailed mapping of the private sector and the development of a resource mobilisation strategy in January 201, the team is active in recruiting individual donors. This requires ongoing activities in managing donor database, analysis of the data for improving results, and donor servicing on a regular basis.

Scope of Work 

1. Goal and Objective:  Under the general supervision of the Chief of Communication and Partnerships and direct supervision of Partnership Specialist, the consultant will support donor care and donor service activities including donor database management, donor saving, donor query resolutions, data analysis, etc.
2. Provide details/reference to AWP areas covered:
3. This covers aspects of the annual workplans where achieving donor acquisition and revenue generate through pledge fundraising.
4. Activities and Tasks:  The specific tasks are:
5. Work relationships: The consultancy involves working closely with the Partnership Specialist on a day to day basis and with the Fundraising/Partnerships Manager, Finance Officer, Admin & Finance Specialist, and Communications Specialists on a regular basis.
6. Outputs/Deliverables:  

 Payment Schedule

As outlined above linked with deliverables

 Desired competencies, technical background and experience  

1. Education:  University degree from a recognized university.  Exposure to Marketing, Business Administration, Advertising, Sales environment during degree will be given preference.
2. Experience: One year of experience. The candidates who have hands-on experience in servicing large number of individual donors/customers will be preferred.
3. Competencies:  
   • Proven skills in managing relationships with large number of donors/customers involving query resolution and response.
   • Proficiency in Microsoft excel. Proven ability on data analysis.
   • Ability to draft routine correspondence and donor communication material.
   • Proven ability to effectively respond to donor/customer queries through letters, emails, telephone calls and personal visits.
   • Knowledge of computer systems and applications, specifically applications like Donor Perfect and other Customer Data Management software.

 Administrative issues 

Focal point: Partnership Specialist, Communication and Partnerships

Conditions  

• The contractor will work on computer(s) provided by the office.
• Local travel and airport transfers (where applicable) will be covered in accordance with UNICEF's rules and tariffs.
• Flight costs will be covered at economy class rate as per UNICEF policies.
• Any air tickets for travel, will be authorized by and paid for by UNICEF directly, and will be for the attendance of meetings and workshops (if contractor is from outside Cape Town)
• The candidate selected will be governed by and subject to UNICEF's General Terms and Conditions for individual contracts.
• As per UNICEF DFAM policy, payment is made against approved deliverables. No advance payment is allowed unless in exceptional circumstances against bank guarantee, subject to a maximum of 30 per cent of the total contract value in cases where advance purchases, for example for supplies or travel, may be necessary

How to Apply

Interested and qualified candidates are requested to submit their application to the following link: https://www.unicef.org/about/employ/?job=511124 by 28 February 2018.

This notice will also appear on http://www.unicef.org/about/employ/, http://www.unicef.org/southafrica, UN Job List, UN Jobs.

Please indicate your ability, availability and daily/monthly rate (in ZAR) to undertake the terms of reference above (including admin cost if applicable).  

Applications submitted without a fee rate will not be considered.

We invite you to watch a short video on the system on how to apply: https://www.youtube.com/watch?v=ePgDIQ9RVYs&feature=youtu.be 

If you have not been contacted within 1.5 months of the closing date please accept that your application was unsuccessful. Regret emails will be sent only to shortlisted/contacted candidates.

UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from South African nationals, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organisation