IT Systems Engineer (Desktop Engineering)(P3)
The Department of Safeguards (SG) is the organizational hub for the implementation of IAEA safeguards. The IAEA implements nuclear verification activities for some 180 States in accordance with their safeguards agreements. The safeguards activities are undertaken within a dynamic and technically challenging environment including advanced nuclear fuel cycle facilities and complemented by the political diversity of the countries.
The Department of Safeguards consists of six Divisions\: three Operations Divisions\: A, B and C, for the implementation of verification activities around the world; three Technical Divisions\: Division of Concepts and Planning, Division of Information Management, and Division of Technical and Scientific Services; as well as three Offices\: the Office for Verification in Iran, the Office of Safeguards Analytical Services and the Office of Information and Communication Services.
The Department of Safeguards is the organizational hub for the implementation of IAEA safeguards. The IAEA implements nuclear verification activities for some 180 States in accordance with their safeguards agreements. The safeguards activities are undertaken within a dynamic and technically challenging environment including advanced nuclear fuel cycle facilities and complemented by the political diversity of the countries.
The Department of Safeguards consists of six Divisions\: three Operations Divisions\: A, B and C, for the implementation of verification activities around the world; three Technical Divisions\: Division of Concepts and Planning, Division of Information Management, and Division of Technical and Scientific Services; as well as two Offices\: the Office of Safeguards Analytical Services and the Office of Information and Communication Services.
The main objective of the Department is to maintain and further develop an effective and efficient verification system in order to draw independent, impartial and timely safeguards conclusions, thus providing credible assurances to the international community that States are in compliance with their safeguards obligations. The departmental operating environment is interactive, participative and dynamic with continuous inputs received from the Board of Governors, the General Conference, policy- and decision-makers, as well as counterparts in Member States and in the international development community.
The User Support Section is responsible for ensuring that the Department of Safeguards has high quality computer services 24 hours a day, by providing ICT support to end users at the Agency's Headquarters, Regional Offices, and remote safeguards sites, as well as to inspectors in the field. The Section supports and manages users' ICT equipment centrally, enforces electronic security measures, safeguards IAEA data by implementing data encryption, provides the necessary electronic tools to satisfy the Department's information security requirements and quality customer support, and controls the life cycle of hardware and software.
Reporting to the User Support Section Head, the IT Systems Engineer is a member of the Desktop Engineering Team responsible for planning, designing, implementing, and managing the end user computing environment in the Department of Safeguards, covering hardware, software, security and deployment technologies, and associated policies and standards. The IT Systems Engineer will contribute to and, if required, lead the implementation of IT projects related to the usability and security of the end user computing environment in the Department of Safeguards.
The IT Systems Engineer is\: (a) a technical specialist, designing and deploying departmental secure and user-friendly solutions for the end user computing environment; (b) a focal point, coordinating and delivering departmental secure desktop solutions and support; (c) a solution provider, troubleshooting and fixing technical issues related to the end user computing environment; and (d) a project manager, defining, planning and implementing desktop engineering projects.
Functions / Key Results Expected
- Desktop engineering\: plan, design, implement, deploy, and manage user-friendly solutions for the end-user computing environment. Contribute to and play a leading role in the development of systems that adhere to the IT standards and policies. Develop and manage technologies for the deployment of software packages, updates, and fixes to the end-user computing environment in a secure, efficient and user-friendly manner. Evaluate, plan, test and deploy software updates and fixes.
- Information security\: contribute as a key player to ensuring the confidentiality, integrity and availability of Safeguards relevant information by proposing and developing appropriate desktop measures and operational support options.
- Problem solving\: investigate and resolve IT problems. Work with vendors on technical matters to prevent problems and optimise problem solving. Formulate and articulate expert opinions based on analysis.
- Planning and project management\: formulate, plan, and execute desktop engineering projects. Identify, investigate, and advise on emerging technologies and products, and assess their suitability of use within the overall IT strategy.
- Communication\: consult with and take direction from managers regarding work priorities and deliverables. Listen to customers, end users, and business analysts to understand requirements. Produce high level oral and written reports, presenting complex technical matters in clear terms tailored to specific audiences.
Competencies and Expertise
|Planning and Organizing||Plans and organizes his/her own work in support of achieving the team or Sectionâs priorities. Takes into account potential changes and proposes contingency plans.|
|Communication||Communicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions.|
|Achieving Results||Takes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Divisionâs programme. Evaluates his/her results realistically, drawing conclusions from lessons learned.|
|Teamwork||Actively contributes to achieving team results. Supports team decisions.|
|Client orientation||Helps clients to analyse their needs. Seeks to understand service needs from the clientâs perspective and ensure that the clientâs standards are met.|
|Commitment to continuous process improvement||Plans and executes activities in the context of quality and risk management and identifies opportunities for process, system and structural improvement, as well as improving current practices. Analyses processes and procedures, and proposes improvements.|
|Technical/scientific credibility||Ensures that work is in compliance with internationally accepted professional standards and scientific methods. Provides scientifically/technically accepted information that is credible and reliable.|
|Information Technology||Desktop Support Analysis||Excellent understanding of MS Windows 7, Office 2010, Active Directory, and Group Policy as well as solid technical knowledge of automated software deployment systems, such as SCCM (System Center Configuration Manager).|
|Information Technology||IT Security||Thorough understanding of IT security as well as of secure and user-friendly computing environment design and operation. Good understanding of Public Key Infrastructure systems and data encryption technologies used in a secure environment.|
|Information Technology||Information Security and Risk Management||In-depth knowledge of information security principles, practices and technologies related to the end-user computing environment.|
|Information Technology||Information Technology Infrastructure Library||Knowledge of standardized IT service management processes, such as ITIL and project management methodologies, such as PRINCE2.|
Qualifications, Experience and Language skills
- Bachelor's Degree - (or equivalent level degree) in computer sciences or related degree.
- At least five years of working experience in desktop systems engineering in an environment with significant IT security constraints, including practical experience in desktop installation, configuration, integration of diverse systems, trouble shooting and problem resolution.
- Experience in PowerShell, interactive shell and a programming language, as well as demonstrated experience of scripting of automated tasks.
- Demonstrated experience of design, configuration, deployment, operations, and improvement of virtualized computing environment.
- Excellent oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.
The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at US $59151 (subject to mandatory deductions for pension contributions and health insurance), a variable post adjustment which currently amounts to US $ 31705, dependency benefits, rental subsidy, education grant, relocation and repatriation expenses; 6 weeks' annual vacation, home leave, pension plan and health insurance
Applications from qualified women and candidates from developing countries are encouraged
Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values)\: Integrity, Professionalism and Respect for diversity. Staff members may be assigned to any location. The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above. Testing may be part of the recruitment process