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  • Organization: UNHCR - United Nations High Commissioner for Refugees
  • Location: Amman
  • Grade: P-2, International Professional - Internationally recruited position - Junior level
  • Occupational Groups:
    • Statistics
    • Information Technology and Computer Science
    • Operations and Administrations
  • Closing Date: 2018-04-11

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Assc Ops Data Mgt Off

Amman (Jordan)

Before submitting an application, UNHCR staff members intending to apply to this Job Opening are requested to consult the Recruitment and Assignments Policy (RAP, UNHCR/HCP/2017/2 and the Recruitment and Assignments Administrative Instruction (RAAI), UNHCR/AI/2017/7 OF 15 August 2017.

Associate Operations Data Management Officer


The Associate Operations Data Management Officer is responsible for the management of data collection and reporting activities in field operations. The incumbent liaises with relevant Officers in the regional hubs or sections in headquarters, as applicable, for technical guidance on data management. He/She normally supervises some support staff.


- UNHCR has reliable and up-to-date data on persons of concern.
- UNHCR registration and ProGres database are maintained with high quality so that it will be used for the operational planning and producing relevant reports and statistics.

- Manage the use, maintenance and technical support of databases used in the operation (registration, voluntary repatriation, resettlement, etc.) including planning and overseeing data collection, input and verifications; production of standard and ad hoc reports.
- Analyze and respond to report requests from UNHCR staff, local governments, partners, donors and Headquarters.
- Facilitate and /or undertake additional data collection activities including planning and coordinating data collection methodologies and analysis with relevant staff of other offices in the country, Regional Hub and/or Headquarters, as applicable.
- Be responsible for the registration ("ProGres") database, oversee data input and reporting in close collaboration with other officers (protection, registration, community services, etc.).
- Assist in training of UNHCR staff as well as staff members of  implementing partners in relevant aspects of data management.
- Liaise with Headquarters on new reporting requirements and procedures as needed; conduct data collection audits in order to ensure that no unnecessary data collection is occurring and to ensure that all necessary data is being captured; assist in development of new data collection and data analysis tools, including efficient data capturing forms; and create and maintain databases and spreadsheets that meet operational requirements.
- May be required to coordinate with GIS officers to ensure that data collection is compatible with GIS as necessary.
- Archive and backup database systems; ensure security of databases; perform database administrator functions.
- Assist in compiling and calculating statistics for resettlement, population figures, indicators, and other standard, annual, periodic and special statistical reports.
- Assist all units in creation, design and maintenance of  database and spreadsheets that meet operational requirements.
- Perform other related duties as required.

- Authorize updates and amendments of ProGres data and the ProGres SOP.
- Design operational reports, statistics, and other relevant data collection forms.


- Undergraduate degree (equivalent of a BA/BS) in Statistics, Economics, IT or related fields plus minimum 3 years of previous work experience relevant to the function or in data management, statistics, analysis and information technology. Graduate degree (equivalent of a Master¿s) plus 2 years or Doctorate degree (equivalent of a PhD) plus 1 year of previous relevant work experience may also be accepted.
- Excellent knowledge of English and working knowledge of another UN language.
(In offices where the working language is not English, excellent knowledge of UN working language of duty station and working knowledge of English.)
***For National Officer positions, very good knowledge of local language and local institutions is essential.


- Familiarity with ProGress and registration system.
- Completion of  UNHCR learning programmes or specific training relevant to functions of the position.
- Technical GIS knowledge.
- Knowledge of another relevant UN or local languages. C001L2 - Accountability Level 2
C002L2 - Teamwork & Collaboration Level 2
C003L2 - Communication Level 2
C004L2 - Commitment to Continuous Learning Level 2
C005L2 - Client & Result Orientation Level 2
C006L2 - Organizational Awareness Level 2
M001L2 - Empowering and Building Trust Level 2
M003L2 - Judgement and Decision Making Level 2
X001L2 - Analytical Thinking Level 2
X003L2 - Technological Awareness Level 2
X005L2 - Planning and Organizing Level 2 <p>For those people applying for High Risk Duty Stations, we strongly encourage colleagues to read the country specific security and welfare profiles which can be found on the Intranet under Support Services - Duty of Care ( These profiles have been specifically designed to answer some of the key questions (on security conditions, medical provisions, staff welfare, living and working conditions) potential applicants might have before deciding to apply. Ensuring staff are better informed is part of the increased attention UNHCR is paying to Duty of Care. This project is still in the pilot phase, and as such some of the information leaflets are being produced as we speak and might not be available yet. They will be soon, so keep checking.&nbsp;</p>
See below for this postion's Operational Context
======================================================================================================== Registration and data management unit in MENA Protection plays an essential role in coordinating and standardizing registration and data management producer in MENA operations. This includes but not limited to reviewing standard operating producer, capacity building, field support, oversight for anti-fraud registration, supporting data quality and producing regional level statistical reporting and trends analysis.
The incumbent should have significant experience in data management, data warehousing, ProGres database, registration procedures as well as experience in designing and analysing questionnaires data. The position will be responsible for collecting data from all ProGres instances in the region and compile regular and ad-hoc reports and data visualizations. He/she should coordinate with other data managers in the region to maintain high standards of ProGres data quality and to solve technical issues and glitches. In addition to the required technical skills for this job, he/she should have an excellent interpersonal and communication skills. The candidate will also support, often on-site data management staff and teams and guide the regional data management activities in determining technological options, trainings (for national and international staff), standardizing reporting, and creating a common platform for data management in MENA. The Syria situation continues to be the largest humanitarian and refugee crisis in the world today, with some 6.1 million Syrians internally displaced and nearly 5.5 million refugees hosted in Egypt, Iraq, Jordan, Lebanon and Turkey. Despite operational challenges, UNHCR reached approximately 6.2 million people inside the Syrian Arab Republic with protection services, shelter, basic relief items and health assistance in 2017, including through cross-border interventions from Jordan and Turkey. With the emergence of a few areas of relative stability, close to 75,000 Syrian refugees and 720,000 internally displaced people (IDPs) returned to their areas of origin. These self-organized returns occurred without facilitation by UNHCR as the Office does not believe that the overall conditions for safe, dignified and sustainable returns are in place. Together with the United Nations Development Programme (UNDP), UNHCR continues to lead the ¿Regional refugee and resilience plan in response to the Syria crisis¿ (3RP), which is built around government-led national plans, cost-effective and innovative programming, and a coalition of over 270 partners. The 2018-19 3RP calls for USD 4.4 billion to assist over nine million people, including 5.3 million refugees and 3.9 million host community members. In Iraq, according to the International Organization for Migration¿s (IOM) displacement tracking matrix, the number of people returning to their areas of origin has now surpassed the number of people being displaced inside the country. However, the protection environment for civilians remains precarious due to continuing insecurity, extensive destruction of homes and infrastructure, lack of livelihood opportunities, and risk of attack for those perceived to have family affiliations with extremists. There are some 3.6 million IDPs in Iraq, including some 2.6 million who have been displaced as a result of conflict and violence since 2014. In 2017, UNHCR assisted 1.2 million IDPs, returnees and host community members with core relief items and over 800,000 people with protection monitoring activities. In 2018, UNHCR will continue to undertake timely protection monitoring and outreach to assess needs and to provide legal assistance, civil documentation support and referrals to specialized services to IDPs, returnees and other conflict-affected Iraqis. UNHCR will also continue to provide shelter, basic household items and protection to over 230,000 IDPs in the 35 camps set up or managed by UNHCR and its partners. Amman is classified as an "A" duty station.  There are very good health & education facilities available locally. Climate tends to be dry, sunny and cloudless from May to November. From December to February the weather is cool and wet and most of the country's rainfall occurs. Snowfall does occur in Jordan, especially on the western plateau and in areas to the north, but the average temperature in winter is above 7.2° C (45° F). Staff members commonly rent private accommodation except in Ruwaished, where a guest house is provided.  Emergency operational environment. Current operational circumstances may require occasional long working hours. Jordan is a stable country strategically located between Israel/West Bank/Gaza, Syria and Saudi Arabia.  A constitutional monarchy, Jordan has a well-trained, equipped and alert security apparatus and well-structured and functional administrative machinery in all 12 governorates. The Hashemite Kingdom of Jordan is composed of three security level areas- North Jordan border zone west of Hadalat (0-5 kms of Jordan-Syria border inside Jordan) / North Jordan border zone from Hadalat to Iraqi border (0-5 kms of Jordan-Syria border inside Jordan) / Jordan (Jordan excluding 5km buffer zone from Syria Border). Jordan is currently at LOW risk (including Azraq and Mufraq).  The North Jordan border zones from Hadalat to the east is at MEDIUM risk. The North Jordan border zone west of Hadalat is LOW risk.

Jordan has a fully structured UN security management structure. Jordan remains a stable kingdom and affords reasonable security and safety for UN staff. It currently is at Low risk from Terrorism and Hazards and at Low risk from Armed conflict, Crime and Civil Unrest (SRM Jordan 2018). A Security Clearance is required for travel to this country, and internal travel within Jordan outside Greater Amman Municipal limits on TRIP at Requests for clearance should be submitted 48 hours prior to travel.

Please note that the closing date for all vacancies in the March 2018 Compendium is Wednesday 11 April 2018 (midnight Geneva time).

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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