Police Component Support Officer

Background:

Creative Associates International is a dynamic, fast-growing global development firm. Based in Washington, D.C., Creative has a field presence in more than 25 countries with a strong client portfolio that includes the U.S. Agency for International Development and the State Department, among others. Since its founding in 1977, Creative has earned a solid reputation among its clients and is well-regarded by competitors and partners alike.

Position Summary:

The Police Component Program Management Office Support Officer must be an agile thinker, strong writer, and team player to be the principle support to the Police Component lead. He/she must provide proactive solutions and rapid decisions for the component lead in a dynamic work environment. He/she must maintain a broad program perspective and ensure due diligence is done on all program activities. He/she will manage input into the Knowledge Management System database, track implementation, and arrange component and cross-component meetings. He/she will help manage staff in both conflict and non-conflict zones and must be a strong cross-cultural communicator and sensitive to staff issues.

Reporting to: Police Component PMO Manager

Responsibilities:

• Supports Police component coordination, including the activities of the three sub-components (Organizational Development, Equipment Provision and Training).
• Supports activity implementation across the Police component.
• Works with other program components, especially the Implementation component, to implement activities.
• Supports the planning and coordination of activities; monitors timelines, resolves issues, and ensures the timely completion and closure of each activity.
• Gathers and manages information from all staff to update and maintain the Knowledge Management System, including recording updates on progress and developing budget amendments when necessary.
• Develops Concept Notes for Police component activity sheets and field activities, as well as all associated reporting, budgeting and data management.
• Develop standard operating processes that improve staff efficiency and reduce redundancy; hold regular meetings to improve Police component staff capacity.
• Liaises with beneficiaries on a monthly basis, ensuring that meeting agendas, minutes and issues raised are captured, recorded, relayed and actioned as necessary.
• Manages vetting requirements of the program as they relate to the direct beneficiaries of Police component activities, including confirming beneficiary biodata, managing the project database and submitting beneficiaries.
• Contributes administrative support to the Police Component Lead where required, including but not limited to budgets, work plan, logical framework, etc.
• Maintains and updates the Police Issues Log, recording all beneficiary concerns and communicating actions designated by the Police Component Lead with relevant staff.

Required Skills & Qualifications:

• Bachelor’s degree
• At least 2 years of experience in research and project management related to development in a conflict setting
• Experience working in a conflict environment;
• Experience working in a team with a diverse staff;
• Excellent writing and analytical skills;
• Strong organizational and leadership skills; and
• Experience with international programs funded by the US Government, United Nations, World Bank, or similar organization.
• Authorization to work in Jordan

Desired Skills & Qualifications:

• Master’s degree
• Arabic language skills