VN 2018/04 (GS) - Senior Operations Assistant (G6) - Geneva, Switzerland

Open to Internal and External Candidates

Position Title :Senior Operations Assistant

Duty Station :Geneva, Switzerland Classification General Service Staff, Grade G6

Type of Appointment : Fixed term, one year with possibility of extension Estimated Start Date :As soon as possible

Closing Date : 25 April 2018

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.

Context:

Under the direct supervision of the Senior Movement Operations Manager and overall supervision of the Chief, Resettlement and Movement Management, the successful candidate will be responsible for coordination and implementation of Movement Management Policies and Procedures; provide training and technical support to Operations staff, monitor the application the regulations outlined in the Handbook of Airline Tariffs (HIT) and the Movement Management tools and manage the regular Charter operations for all movements managed by the Humanitarian Air Evacuation (HEC).

Core Functions / Responsibilities:

1. Monitor the correct implementation of the Movement Management procedures and guidelines outlined in the Movement Management Manual (MMM) and IOM negotiated fares as defined in the Handbook of Airline Tariffs (HIT) while providing guidance to the Operations staff in Country Offices (COs).

2. Assist with movements for the Swiss Voluntary Returns (SWISSREPART) and the Swiss Family reunification programmes while verifying and ensuring the recording of costs submitted by Country Offices in a timely manner.

3. Prepare relevant documentation related to specific transportation arrangements made, including Advance Booking Notifications (ABN), departure notifications, iGATOR Ticket Order Records (TORs) and dossiers.

4. Coordinate movements for confidential and sensitive cases as determined by the Programme Managers and on behalf of Country Offices.

5. Record charter movements in the relevant Movement management systems including MSys, MiMOSA and iGATOR as well as importing data from manifests in coordination with the relevant Page 1 / 3Country Office.

6. Assist in the preparation of training materials for the Movement Standard Operating Procedures (SOPs) and the Handbook of International Tariffs (HIT) as well as iGATOR & MiMOSA, and provide the required post training support or assistance to Operations staff as required.

7. Conduct Movement systems trainings for eligible operations staff, organized in coordination with the respective managers.

8. Prepare and revise Amadeus training manuals as required, including developing training contents, distributing agendas and other administrative tasks.

9. Liaise with the Amadeus service provider to coordinate access credentials and system user roles and troubleshoot all Amadeus-related issues.

10. Verify that all fares as negotiated in airline agreements are correctly filed in the Amadeus Global Distribution System (GDS) and available for use as required by IOM booking staff. 11. Perform other such duties as may be required.

Required Qualifications and Experience:

Education

• University degree in Political or Social Science, Business Administration, International Relations, Humanitarian and Development Studies or a related field from an accredited academic institution with four years of relevant experience; or

• Completed High school / Secondary school education with six years of relevant experience. Experience

• Experience in IOM operation with specific focus on movement/travel management; and application of the HIT procedures;

• Operational or field experience in refugee and migration related issues an advantage; • Good writing, communications and negotiation skills; good analytical skills; • Good organizational and administrative skills;

• In-depth knowledge and use of movement management Systems; Amadeus, MiMOSA and iGATOR;

• Experience in using Airline reservation system;

• Advanced knowledge and understanding of computerized information systems. Languages

Fluency in English is required. Working knowledge of Spanish and/or French is an advantage. Note

Please be advised that this is a local position and as such only qualified candidates residing in Switzerland and holding a valid residence/ working permit will be considered. Desirable Competencies:

Behavioral

Page 2 / 3• Accountability – takes responsibility for action and manages constructive criticisms; • Client Orientation – works effectively well with client and stakeholders; • Continuous Learning – promotes continuous learning for self and others; • Communication – listens and communicates clearly, adapting delivery to the audience; • Creativity and Initiative – actively seeks new ways of improving programmes or services; • Leadership and Negotiation – develops effective partnerships with internal and external stakeholders;

• Performance Management – identify ways and implement actions to improve performance of self and others;

• Planning and Organizing - plans work, anticipates risks, and sets goals within area of responsibility;

• Professionalism - displays mastery of subject matter;

• Teamwork – contributes to a collegial team environment; incorporates gender related needs, perspectives, concerns and promotes equal gender participation;

• Technological Awareness - displays awareness of relevant technological solutions; • Resource Mobilization - works with internal and external stakeholders to meet resource needs of IOM.

Other:

Internationally recruited professional staff are required to be mobile. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances. How to apply:

Interested candidates are invited to submit their applications via PRISM, IOM e-Recruitment system, by 25 April 2018 at the latest, referring to this advertisement. For further information, please refer to:

http://www.iom.int/cms/en/sites/iom/home/about-iom-1/recruitment/how-to-apply.html In order for an application to be considered valid, IOM only accepts online profiles duly completed.

Only shortlisted candidates will be contacted. You can track the progress of your application on your personal application page in the IOM e-recruitment system.

Posting period:

From 12.04.2018 to 25.04.2018

Requisition: VN 2018/04 (GS) - Senior Operations Assistant (G6) - Geneva, Switzerland (55391151) Released

Posting: Posting NC55391152 (55391152) Released

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