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Shelter Project Manager - Bekaa - Lebanon

Zahle (Lebanon)

The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, emergency food security, legal assistance, and water,sanitation and hygiene sectors.

The Norwegian Refugee Council has approximately 5000 committed and competent employees involved in projects across four continents. In addition, NRC runs one of the world’s largest standby rosters -NORCAP, with 650 professionals, ready to be deployed on 72 hours notice when a crisis occurs

P.S: Please ensure that you fill in all details before submitting your application on WebCruiter. Empty and incomplete applications will not be considered.

All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.

1. Role Summary:

The Shelter Project Manager main task is to implement the delegated Shelter portfolio. It encompasses team direct line management and donor grants with budgets.

Generic Responsibilities:

  1. Manage the concerned project staff
  2. Adhere to NRC policies, guidance, and procedures
  3. Contribute to the development of Country, Area, and programme strategies; and initiate and participate in the development of relevant Shelter projects
  4. Develop, coordinate, and manage the Shelter programme in line with proposals, strategies, and donor requirements.
  5. Implement technical direction and ensure high technical quality of projects
  6. Ensure capacity building of project staff and transfer key skills
  7. Ensure high technical quality and transparent processes
  8. Provide regular progress reports to management and concerned parties
  9. Represent Shelter in internal and external forums in the area as required
  10. Ensure that project processes and related information are properly documented
  11. Develop, manage, and monitor the budget(s) according to NRC Financial Handbook and donor requirements.
  12.  Ensure transparent and cost efficient procurement of goods
  13. Promote the rights of refugees and explore and asses new and better ways to assist
  14. Liaise and collaborate with relevant local authorities and other key stakeholders as needed
  15. Oversee and is responsible of mainstreaming protection guidelines in the NRC’s related activities as per NRC’s Protection mainstreaming guidelines and ensure that all breaches/concerns reported are properly resolved
  16. Receive the referral information related to protection cases on a monthly basis from the related focal points and take proper actions to ensure that the referral system is functioning to the best interest of beneficiaries as per NRC referral’s procedures.

Specific Responsibilities:

  1. Implement the Shelter Programme in the following interventions according to Shelter guidelines and procedures:
    1. Shelter units’ rehabilitation
    2. Public schools’ rehabilitation
    3. Emergency responses (distribution of shelter kits, sub-standard building emergency upgrade)
  2. Co-lead the assigned field area’s Shelter Working Group
  3. Work with the Information, Counselling, and Legal Assistance (ICLA) team on joint-programming in Single Shelter Units (SSU)
  4. Work with the Water, Sanitation, and Hygiene (WASH) team in supporting the housing rehabilitation beneficiaries with complementary WASH programming
  5. Ensure most vulnerable refugees are targeted by the Programme, taking into account people with special needs, gender, and protection issues
  6. Monitor programme outcomes and outputs for each grant, as indicated in the Monitoring and Evaluation (M&E) matrix
  7. Ensure consistency in data management from field reports to database and reporting
  8. Monitor and address referrals of refugee complaints to provide timely feedback, according to the corresponding complaints feedback response mechanism and procedures
  9. Provide feedback and updates on Shelter procedures and guidelines to concerned management whenever required
  10. Ensure efficient contract management of contractors implementing Shelter projects


    Critical Interfaces:

    By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

  • Programmes Project Managers and staff: coordinate on activities taking place at similar locations and refer cases when needed
  • Shelter Specialist: work together on strategy, project planning, and staff capacity building
  • Protection Coordinator
  • Local and International NGOs in the area
  • United Nations (UN) Agencies
  • National relevant authorities


    1. Competencies:

Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:

1. Professional Competencies:

These are skills, knowledge and experience that are important for effective performance.

Academic Qualifications:

  • Relevant university degree

    Generic Professional Competencies:

  • Minimum 5 years of experience from working as a Project Manager in a humanitarian/recovery context
  • Experience of selecting and managing private contractors
  • Experience of coordination and advocacy
  • Experience from working in complex and volatile contexts
  • Fluency in English, both written and spoken

    Context/Specific Skills, Knowledge and Experience:

  • Knowledge of urban context
  • Strong data management and Monitoring and Evaluation skills
  • Strong capacity building skills
  • Proficiency in AutoCAD and Microsoft Access appreciated
  • Knowledge of Arabic, both written and verbal is a plus

2. Behavioral Competencies:

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioral competencies and the following are essential for this position:

  • Managing resources to optimize results
  • Managing performance and development
  • Empowering and building trust
  • Strategic thinking
  • Handling insecure environments
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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  • Organization: NRC - Norwegian Refugee Council
  • Location: Zahle (Lebanon)
  • Grade: Mid level - Internationally recruited position
  • Occupational Groups:
    • Emergency Aid and Response
    • Protection Officer (Refugee)
    • Project and Programme Management
    • Human Settlements (Shelter, Housing, Land, Property)
    • Managerial positions
  • Closing Date:

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