Head of Unit

 

IMPORTANT NOTICE REGARDING APPLICATION DEADLINE\:  please note that the deadline for applications is indicated in local date and time.

 

 

 

a.    Organizational Setting

 

The post is located in the User Support Unit, Legal and User Support Section, PCT Legal and User Relations Division, PCT Legal and International Affairs Department, Patents and Technology Sector.  The User Support Unit provides a business-critical and specific customer service function, by organizing and managing the receipt of and response to general PCT questions from current and potential PCT users in a highly responsive manner.

 

 

b.    Purpose Statement

 

The main role of the incumbent is to manage and oversee the work of the User Support Unit, ensuring that complete and focused replies are provided in relation to all inquiries within the agreed-upon time frame.

 

 

c.    Reporting Lines

 

The incumbent works under the supervision of the Head of the Legal and User Support Section.

 

 

The incumbent will perform the following principal duties\:

 

a.   oversee and supervise the PCT User Support Unit, ensuring that requisite levels of quality and timeliness are respected in the delivery of the service by the unit.

 

b.   answer PCT-related inquiries and provide information and advice on the use of the PCT to users and potential users.

 

c.   oversee the maintenance of the ongoing schedule of colleagues within the PCT Legal Division and elsewhere within the PCT who will take Information Service telephone calls.

 

d.   keep meaningful statistics about the work of the Unit;  conduct periodical analysis thereof and propose follow-up actions aiming at enhancing efficiency of service by the Unit.

 

e.   plan for future development of the work of the Unit and the services provided.

 

f.    contribute to the drafting and updating of PCT information materials for inclusion on the PCT portion of the WIPO website, including but not limited to sets of Frequently Asked Questions aimed at the target audience served by the Unit.

 

g.   deliver presentations as part of training courses, seminars and information meetings, for users and potential users of the PCT; participate in internal training for WIPO staff members.

 

h.   perform other related duties as required. 

 

 

Education

Essential

First-level university degree in law, management, administration or other relevant field.

 

 

Experience

Essential

At least six years of relevant professional experience, preferably in the field of patent applications.

Detailed knowledge of and experience with the PCT.

 

 

Language

Essential

Excellent written and spoken knowledge of English.

 

Desirable

Ability to work in other PCT publication languages (Arabic, Chinese, French, German Japanese, Korean, Portuguese, Russian or Spanish), particularly French and/or German.

 

Job Related Competencies

Essential

Dedication to providing high quality customer service to PCT current and potential users.

Excellent communication and interpersonal skills and ability to maintain effective partnerships and working relations in a multi-cultural environment with sensitivity and respect for diversity.

Competent user of Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and the Internet.

 

 

 

1.     Communicating effectively.

2.     Showing team spirit.

3.     Demonstrating integrity.

4.     Valuing diversity.

5.     Producing results.

6.     Showing service orientation.

7.     Seeing the big picture.

8.     Seeking change and innovation.

9.     Developing yourself and others.

 

 

 

Mobility\:  WIPO staff members are international civil servants subject to the authority of the Director General and may be assigned to any activities, office or duty station of the Organization.  Accordingly, the selected candidate may be required to move from time to time to new functions and/or to another duty station.

 

Annual salary\:

Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment.  The post adjustment (cost of living allowance) is variable and subject to change without notice in accordance with the rates as set within the UN Common System for salaries and allowances.  The figures quoted below are based on the April 2018 rate of 77.8%

 

P3
Annual salary	$58,583
Post adjustment	$45,578
Total Salary	$104,161
Currency USD

 

 

Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.

 

Additional Information

 

Initial period of two years, renewable, subject to satisfactory performance.  No fixed-term appointment or any extension hereof shall carry with it any expectancy of, nor imply any right to, (further) extensions or conversion to a permanent appointment.

 

This vacancy announcement may be used to fill other posts at the same grade with similar functions in accordance with Staff Rule 4.9.5.

 

Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged. Please click on the following links for the list of unrepresented Member States and the list of underrepresented regions and the WIPO Member States in these regions.

 

The Organization reserves the right to make an appointment at a grade lower than that advertised.

 

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By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.

 

In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s)/diploma(s)/certificate(s) required for this position. WIPO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link\: http\://www.whed.net/. Some professional certificates may not appear in the WHED and these will be reviewed individually.

 

Additional testing/interviewing may be used as a form of screening.  Initial appointment is subject to satisfactory professional references.

 

Additional background checks may be required.