Atlassian Solutions Administrator

The UNOPS ICT Unit is part of the Finance Group within UNOPS and is responsible for architecting, designing, delivering, and managing all UNOPS ICT infrastructure and business applications.  The ICT function within UNOPS is currently undergoing a transformation from being a service provider to becoming a strategic business partner.  This transformation requires addressing several foundational aspects of enterprise IT as well as embedding innovation and harnessing of cutting-edge technology to deliver solutions to UNOPS that truly address business needs as well as provide greater effectiveness, efficiency and differentiation to UNOPS products and services.  ICT’s place within the UNOPS Finance Group also enables the transformation by ensuring that IT decisions are made with a strategic focus on costs, benefits, and risks.

Technical administration of the Atlassian suite

●        Install, configure, manage and maintain the entire Atlassian suite of applications including plug-ins.

●        Create and implement custom workflows, fields, permission schemes etc.

●        Determine ways to optimize and improve Atlassian setups and workflows, and identify where functionality can or cannot meet user requests.

●        Gather and analyse detailed business requirements from the business areas and translate them into solutions

●        Set up reports, dashboards, and filters in JIRA and Service Desk.

●        Maintain a development and testing version of JIRA and Service Desk to test new workflows and modifications to existing workflows.

●        Identify new process improvement opportunities and promote Atlassian best practices to business and technology teams.

●        Develop new functionality within existing suite of applications

●        Ensure optimal performance, scalability, and usability of business applications by adhering to established and evolving architectural standards developed by the Enterprise Architecture and Platforms team

●        Monitor issues reported to System Support, watch for trends in issues, analyze and troubleshoot issues to determine depth and severity and investigate potential workarounds

●        Perform technical testing of existing and new functionality and when upgrades / patches are applied

●        Coordinate User Acceptance Testing

●        Act as Subject Matter Expert for user experience and usage, be familiar with how users use the tools, what  features / functionalities are used, and common use case scenarios performed.

Training, knowledge management and capacity building activities

●        Maintain detailed documentation including technical documentation, user guides, quick reference guides and training material

●        Facilitate training and workshops on the Atlassian suite to develop knowledge and contribute to the successful delivery

●        Promote best practices, share lessons learned and contribute to wider community of practice

●        Assist selected offices on piloting the solution

●        Stay up to date with emerging technologies and where appropriate, advocate for their consideration

●        Other tasks and duties as required

• Masters Degree, preferably  in Computer Science, Mathematics, Engineering, Information Systems or other related scientific or technical discipline is required.

• A Bachelor’s degree in combination with additional two years of experience may be accepted in lieu of Master’s Degree.

• Secondary education in combination with additional six years of experience may be accepted in ieu of a Master's Degree.

●        At least 2 years of experience in developing business software applications

●        At least 2 years of experience managing and maintaining server applications and related technologies

●        Relevant experience in administering and customizing an Atlassian solution is required.

●        Ability to create JIRA and Service Desk workflows including project workflows, security schemes, screen schemes, JIRA vocabulary, permission and notification schemes

●        Fluency in Confluence including security, spaces, basic design, integration with JIRA and Service Desk

●        Basic knowledge and understanding of application and network security

●        Must be comfortable working directly with customers and partners, tight deadlines, multitasking and context switching, be able to excel in a fast-paced environment, and show an eagerness to take on ever-increasing responsibilities.

●        Ability to effectively prioritize work, troubleshoots issues and complete tasks on time

●        Comfortable moving between technologies, expanding skills, and passionate to learn and take on new challenges

●        Ability to adapt quickly to an existing, complex environment

●        Ability to work with minimal supervision

LANGUAGES

●        Fluency in English required.

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.

UNOPS supports the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to serve people in need by expanding the ability of the United Nations, governments and other partners to manage projects, infrastructure and procurement in a sustainable and efficient manner.

Working in some of the world’s most challenging environments, our vision is to advance sustainable implementation practices, always satisfying or surpassing our partners’ expectations.

With over 7,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, wherever they need it.

A flexible structure and global reach means that we can quickly respond to our partners' needs, while offering the benefits of economies of scale.