SCOPE Data Associate, SC-6, Cox's Bazar

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WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

JOB PURPOSE

The incumbent is expected to deliver and complete a wide range range of WFP beneficiary and transfer management system (SCOPE) operations support activities.  Specific support is to be provided to WFP management, scope users and partners in terms of business and data analysis and reporting in order to facilitate effective assistance delivery.

KEY ACCOUNTABILITIES (not all-inclusive)

Scope Data Associate will report directly to the SCOPE Business and Data Analyst who is based at the Sub Office in Cox Bazaar.

Key Responsibilities:

• Provise support to management and partners in identifying analytical requirements and business data interpretation;
• Carry out baseline assessments and track business requirements to ensure efficient management of change;
• Identify functionality gaps arising from deep field operational requirements and suggest improvements to methods and processes in order to support the continuous improvement of SCOPE services;
• Produce reports to management and partners on a regular basis;
• Assist in developing or implementing systems and dashboardds to capture business operation information;
• Provide statistical analysis of available data collected for both WFP and partners which will assist management in identifying trends in the data as well as aiding them in decision making;
• Analyze data from SCOPE beneficiary registration and identify gaps and missing data to be recaptured;
• Test and analyze IT solutions in relation to SCOPE and document the match against business requirements for quality and accuracy
• Analyze beneficiary database updates for import into SCOPE ensuring the data quality is maintained;
• Analyze transaction data which will assist management in making informative decisions regarding the program;
• Develop operational reports as needed on beneficiary and transactional data based on business requirements;
• Monitor and analyse performance trends of SCOPE activities and propose improvements and optimization of resources;
• Establish and maintain close partnerships with stakeholders to effectively meet their needs;

STANDARD MINIMUM QUALIFICATIONS

Education:

University degree preferably in Information Technology,Computer Science,business management or other relevant field, or diploma in the area of computer science,information Technology or equivalent from a recognized institution.

Experience:

• 2 or more years of progressively responsible IT operations or support work experience in an engaging and dynamic workplace environment.
• Experience of successfully understanding and contributing to achieving key objectives in support of service plans in a service-orientated environment.
• Experience with the application of client services standards to resolve or escalate clients’ service problems.
• Has experience resolving more complex technical issues.

Knowledge: 

• Awareness of overall IT governance structure and system architecture development to support processes and assist in design of interaction between systems.
• Demonstrate continuous updates of knowledge about new technologies and product modifications.
• Understand and follow established standards and protocols for service excellence in IT operations to maintain quality of delivery and high levels of customer satisfaction.
• Exhibit detailed understanding of customer IT requests in order to effectively address and manage internal customers ‘needs including identification of recurrent issues to propose long-term solutions.
• Ability to develop and maintain relationships with a range of individuals in order to provide a high quality support service.
• Good communication skills required to give and receive information and work with a variety of individuals.
• Ability to prioritise, multi-task, coordinate workloads, and work under pressure to meet deadlines.
• Ability to be creative yet analytical with a logical mind and an eye for detail.
• Ability to work unsupervised and under own initiative

Language:

Proficiency in English

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.
•  Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity.
•  Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.
•  Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.

People

• Look for ways to strengthen people's skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.
•  Create an inclusive culture: Facilitates team building activities to build rapport in own unit.
•  Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.
•  Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.

Performance

• Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.
•  Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.
•  Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.
•  Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.

Partnership

• Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.
•  Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.
•  Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.
•  Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfil the needs of internal and external partners.

FUNCTIONAL CAPABILITIES

TERMS AND CONDITIONS

Contract Type                          : Service Contract

Contract Duration                   : 12 months

Duty Station                            : Cox’s Bazar, Bangladesh

Nationality                               : Bangladeshi only

Monthly Net Salary                 : BDT. 103,091 net

DEADLINE FOR APPLICATIONS

Only candidates meeting the above requirements are requests to submit an online applications by 25th of May 2018

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Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.