CP/GBV Case Management Officer (National Contract)

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfilment of the wish to return home.  

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.  

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency. 

Operating since 2004 in Lebanon, DRC has addressed the needs and rights of vulnerable populations, working initially with Palestinian refugees (since 2004), Iraqi refugees (2007-2010), Lebanese IDPs (during the 2006 conflict), migrant domestic workers (since 2009) and, since 2011, responding to the Syrian refugee crisis.  

DRC Lebanon is currently delivering programming in protection, housing, infrastructure, basic assistance, livelihoods, and community development interventions. This myriad programming seeks to address the immediate needs of displaced populations and concurrently support vulnerable host populations. DRC has five offices spread throughout Lebanon in, Beirut, the Bekaa, Saida, Tripoli and Qobayat. 

In Bekaa you will find one of the most historical places in the world such as the Baalbak temple. It is also a safe and relaxing environment but at the same time very close to Beirut.

 

About the job 

Under the direct line management of the Area Protection Manager, the CP and GBV Case Management Officer is responsible for the overall supervision of case management services and psycho-social support to women and children, with a focus on gender-based violence survivors and victims of child rights violations. 

 Your main duties and responsibilities will be: 

• Supervise GBV and CP caseworkers and support them through the provision of technical guidance and age/gender appropriate and specialized support on case management and psychosocial support to women and girls ( including guidance on caring for child survivors) and to girls and boys in need of case management (including on child labor, neglect and abuse) 

• Hold inter-agency case management meetings for high-risk cases when needed and attend Best Interest Determination meetings and advocate for the best interest and safety of the child 

• Monitor staff working hours, complete performance review with staff, ensure respect of DRC Code of Conduct 

• Produce monthly reports and support the Area Protection Manager in submitting internal and donor reports as per the reporting schedule 

• Act as GBVIMS focal point; supervise the collection, storage, filing and analysis of GBV-related data through the use of the GBV information management system (GBV IMS), and compile/analyze data in the incident recorder in compliance with the information sharing protocol developed at the inter-agency level 

• Monitor the efficient and accurate updating of the CP case management database. Compile the data and make note of trends observed 

• Monthly review of open cases using case supervision tools and develop systems for regular supervision of case management 

• Contribute to the maintenance of an up-to-date service mapping of the service providers operating in the area and ensure that caseworkers are informed about the available services 

• Activity participate in GBV and CP Working groups, GBVIMS Working groups and other relevant sector working groups and coordination meetings and Ensure all CP caseworkers are familiar with, practice and adhere to the Child Protection Minimum Standards and the National CP Case Management SOPs and all GBV caseworkers are familiar with, practice and adhere to the IASC GBV guidelines 

• Act as inter-agency focal point of the CP and GBV case management hubs, receive and respond to case management referrals

 

About you 

To be successful in this role we expect you to have Bachelor degree in Social work, Counseling, Psychology or other related field.

 

 Moreover, we also expect the following:

Required  

• 2 + years of experience in counseling survivors of gender-based violence or vulnerable women and girls/and or in child protection case management 

• Good knowledge of protection principles in humanitarian settings and of the Bekaa context 

• Ability to maintain confidentiality, respect, non-discrimination and safety of beneficiaries at all times 

• Ability to provide technical support, trainings and supervision of GBV and CP caseworkers 

• Comfortable in a multi-cultural environment, flexible with working hours and able to handle pressure well  

• Excellent interpersonal, communication and problem-solving skills 

• Strong ability to organize work, meet deadlines, maintain composure, prioritize work under pressure, coordinate multiple tasks and maintain attention to detail 

• Effective in representation and liaison with external parties 

• Computer literacy (MS Word and Excel) 

• Fluency in Arabic  

• English: Strong written and oral communication skills

 

Desirable: 

• Previous experience working with Syrian refugees in Lebanon and in international organizations and humanitarian settings is preferred

 

In this position, you are expected to demonstrate DRC’ five core competencies:   

Striving for excellence: You focus on reaching results while ensuring an efficient process. 

Collaborating: You involve relevant parties and encourage feedback.   

Taking the lead: You take ownership and initiative while aiming for innovation. 

Communicating: You listen and speak effectively and honestly.   

Demonstrating integrity: You act in line with DRC’s vision and values. 

 

We offer 

Contract length: 10 months (the advertised positions is pending upon donor funding approval) 

Level:  C1, Monthly Basic Salary USD 1650.  

Duty Station: Bekaa 

Start date: June 2018

 

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Nationals; please refer to drc.ngo under Vacancies. For questions regarding the vacancy please contact dolene.khairallah@drclebanon.dk.

Application process 

Interested? Then apply for this position by clicking on the apply button or go to www.drc.ngo under current vacancies. 

All applicants must send a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email to Dolene Khairallah will not be considered.

 

Closing date for applications: 25 May 2018 

If you have questions or are facing problems with the online application process, please visit drc.ngo/jobsupport. 

For further information about the Danish Refugee Council, please consult our website drc.ngo.