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Internal Vacancy - Operations Support Officer

Amman (Jordan)

Internal Vacancy Announcement

Operations Support Officer, P-2/P-3, West Bank

(4 posts)

Deadline for Applications

18 July 2018


2 year, with the possibility of further extension

Vacancy Announcement Number


UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified women.

• UNRWA welcomes applications from qualified candidates with disabilities.

UNRWA's strategic objectives

UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live. In line with this mission, the Agency works towards five strategic outcomes: (a) Palestine refugee rights under international law are protected and promoted; (b) Palestine refugee health is protected and disease burden is reduced; (c) school-age children complete quality, equitable and inclusive basic education; (d) Palestine refugee capabilities are strengthened for increased livelihood opportunities; and (e) Palestine refugees are able to meet their basic human needs of food, shelter and environmental health.

Do you want to make a lasting difference? 

If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. In this role, you will work predominantly at the field level to address the needs of Palestine refugees and the functioning of the Agency, with a specific set of tasks as indicated below, depending on the precise context. The OSO position in UNRWA is challenging but rewarding requiring a broad understanding and experience of humanitarian and protection principles and concepts to succeed.

The main responsibilities include:

•        Undertaking regular neutrality inspections of UNRWA installations and premises;

•        Documenting and reporting violations of neutrality in UNRWA installations and premises and undertakes necessary follow-up;

•        Providing awareness and briefing about UNRWA neutrality and its significance to the Agency operations and service delivery, including training sessions on humanitarian principles and in particular neutrality for UNRWA staff;

•        Supporting neutrality and protection activities through undertaking regular field visits in coordination with other programmes;

•        Collecting data and information, monitoring and preparing analytic reports on the living conditions of Palestine refugees and their access to services provided by UNRWA and its partners and supporting actions to mainstream protection in provision of such services;

•        Contributing to the technical support/oversight of functioning protection referral mechanisms within the Agency aimed at identifying, assessing and referring individual protection cases to specialized services both internally to other UNRWA programmes and externally to protection partners;

•        Documenting alleged violations of international humanitarian, human rights and refugee law and undertaking protection monitoring of key protection threats and risks;

•        Undertaking advocacy on protection and humanitarian principles including• providing contextual briefings on UNRWA operations, neutrality and protection issues, and highlighting advocacy concerns as needed including civil-military coordination;

•        Providing other operational support as required, particularly to address gaps in humanitarian and emergency operations.

Conditions of service•

UNRWA offers an attractive compensation package including annual salary starting for P-2 Level: $46,472 net tax free, and for P-3 Level at: $59,151 net tax free, plus post adjustment with post adjustment of 55.9% (subject to change without notice). Other benefits, subject to eligibility, include:

Dependency allowances

Rental subsidy

6 weeks (30 working days) annual

••• leave (pro-rated)

Pension fund entitlements under the

••• UN Joint Staff Pension Fund

International health insurance; optional

••• life insurance

• Disability protection

Additional information

•        The incumbent will be required to reside at the duty station and may be required to travel daily throughout the field of operations in the course of his/her duties;

•        Possession of a valid driving license.

To qualify for this position, you will need:


A university degree from an accredited educational institution, preferably in social science, political affairs, international relations, law or a related field;



For grade P-2:• Four years of relevant experience of which at least one year should have been in an international organization;

For grade P-3:• Six years of relevant experience of which at least three years should have been in an international organization;

For both levels: Two years of work experience at international level outside your home country;


Excellent command of written and spoken English.


Desirable qualifications:

•        Experience with the procedures followed in communicating by radio;

•        Practical experience in ways of putting operational protection principles within a human development and humanitarian framework;

•        Experience and understanding of the application of humanitarian principles including neutrality in an operational context;

•        Knowledge of the history of the Middle East and issues affecting the region, including Palestine refugees;

•        Ability to speak Arabic;

•        Experience in counselling or dealing with people who are in shock or suffering from post-traumatic stress disorder.

You will also need to demonstrate the following competencies:

•        Excellent interpersonal skills, mature, independent, disciplined, loyal, self-confident and self-assured, with an ability to work under pressure in a culturally sensitive context and within a diverse team;

•        Familiarity with international humanitarian protection principles, concepts and standards, including International Law;

•        Articulate, politically aware while remaining impartial and discreet at all times;

•        Decisive yet flexible, able to assess and analyse situations quickly, objectively and prudently, attention to details;

•        Excellent analytical and report writing skills.

For guidance on how to prepare for competency-based interviews:

How to apply

To start the application process, applicants are required to register at by creating a personal profile and completing UNRWA's Personal History Form. Only applications received through will be considered.

General information

The Agency reserves the right not to make an appointment, to make an appointment at a lower grade, or to make an appointment with a modified job description.

Date of issue: 9 July 2018/ LAN

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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  • Organization: UNRWA - United Nations Relief and Works Agency for Palestinian Refugees
  • Location: Amman (Jordan)
  • Grade: Level not specified
  • Occupational Groups:
    • Operations and Administrations
  • Closing Date: 2018-07-18

What does it mean?

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