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Case Management Officer (National Contract)

Aden (Yemen)

Job Description

Title : Case Management Officer

Project/Programme : Child Protection

Location : South (Aden based with frequent travel to all governorates in the South)

Duration : 5 months

Report to : Child Protection Coordinator

Start of Contract and Duration ASAP



Child protection is part of DRC Yemen’s programme sector portfolio. Through its child protection programming, DRC promotes the protection and welfare issues of children affected by the armed conflict including Gender based violence by offering victim assistance, Psychosocial support, case management and referrals and follow up. This is done through community-based approaches.

The Case management officer is responsible for leading the child protection case management in either Aden and other southern governorates, assessments on the child’s situation, developing case plans, follow up, referrals, case closure and updating databases. The case management officer will work closely with protection officers, medical doctors, service providers and other DRC sectors in providing holistic interventions to affected children. Based in Aden with regular field travel.


Key Responsibilities

  1. Monitor and follow up identified child protection cases ensuring quality response to the child’s needs
  2. Follow up the activities related to individual CM intervention location in accordance with all CM steps and related tools and procedures.
  3. Conduct initial (rapid) assessments on the situation of the children under DRC assistance, prioritizing them according to risk level and developing case plans.
  4. Develop case plans that respond to needs addressed in initial and comprehensive assessments and seek support of supervisor when necessary.
  5. Regular follow up to ensuring that all services and action points listed in the case plan are carried out within agreed time frames and progress is reviewed regularly
  6. Regularly monitor and support to the affected children and families through home visits, providing guidance, advice and emotional support, community mediation and referrals.
  7. Manage cases in line with SOPs, adhere to standard documentation processes following best practice guidance.
  8. Ensuring proper documentation of all cases using case notes and other agreed upon forms and updating the databases to ensure a comprehensive record of the case.
  9. Ensuring that data collection and storage respect data protection protocols and confidentiality principle.
  10. Prepare timely and high-quality progress reports with statistical and narrative information on identification, active caseload, closed cases and any other activities serve to inform program decisions.
  11. Conduct service mapping and maintain an updated service directory in all governorates in the South.
  12. Supervise and develop referral forms in accordance with all CM steps and related tools and procedures.
  13. Ensure that all urgent cases are addressed immediately and shared with Senior protection officer for possible intervention.
  14. Ensure accurate quality reporting on the activities reported under the Senior protection officer.
  15. In collaboration with Senior protection officer, establish/ strengthen working relationships with service providers (private, government, CBOs, NGOs)
  16. Actively participate in case management foras and consultative meetings
  17. Undertake field visits on regular base mapping out child protection services and identifying gaps.
  18. Building strong relationship with the Ministry of Social Services for effective, sustainable case management and referrals.
  19. Any other activities and tasks assigned by line manger as required.

Qualifications and Experience

  • Bachelor’s degree in Counselling Psychology, Sociology, Social Work, or related fields.
  • Minimum three years’ working experience, with 2 years in a relevant field.
  • Demonstrated practical experience in child protection case management IASC guidelines. 
  • Demonstrating practical experience in humanitarian principles and protection principles.
  • Ability to travel and work will with communities and government counterparts.
  • Experience on community-based protection will be an added advantage.
  • Demonstrated experience and understanding of beneficiary feedback mechanisms.

Personal qualities:

  • Native Arabic
  • Good time management skills
  • Strong interpersonal skills and works well in a team
  • Solutions-focused
  • Integrity and honesty in dealing with confidential information
  • Able to work independently and execute tasks in a reliable and competent manner
  • Strong ability to communicate with beneficiaries, stakeholders and colleagues at different levels
  • Must be able to execute tasks in a responsible, reliable and sincere manner
  • Previous exposure to international humanitarian standards including the Red Cross Red Crescent Code of Conduct for NGOS and Beneficiary Accountability Frameworks is an advantage.

Terms and Conditions 

The proposed employment conditions are based on DRC policy and Yemeni labor law. The selected candidate shall perform his/her duties in compliance with the DRC Code of Conduct and procedures at all times.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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  • Organization: DRC - Danish Refugee Council
  • Location: Aden (Yemen)
  • Grade: Level not specified
  • Occupational Groups:
    • Project and Programme Management
  • Closing Date: 2018-07-22

What does it mean?

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