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Communications Adviser 'Nationals Only"

Amman (Jordan)

The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, emergency food security, legal assistance, and water,sanitation and hygiene sectors.

The Norwegian Refugee Council has approximately 5000 committed and competent employees involved in projects across four continents. In addition, NRC runs one of the world’s largest standby rosters -NORCAP, with 650 professionals, ready to be deployed on 72 hours notice when a crisis occurs

Rights Respected, People Protected

NRC in Jordan

Established in 2012 NRC Jordan’s long-term outlook addresses the problems affecting life as a refugee. We work to build the resilience of Syrians, and to relieve the impact on the Jordanian communities that host them.  Syrian refugees in Jordan are struggling. As they contend with difficult living conditions across the country, the obstacles are complex. They struggle to remain registered as refugees, to provide for their families, and to access essential services – including education for their children. The Jordanian communities that host them, meanwhile, feel the impact of hosting high numbers of refugees – with each year that passes, local infrastructure becomes more strained.


Communications Adviser

Role Specific Information

The Communications Adviser will develop and coordinate the implementation of external communication (public information, communication, reporting) and media (international, regional and local media and social media) strategy, proposals and plans for the Jordan Country Office. The Communications Adviser will lead a team of four people that will develop and produce communication materials and utilise opportunities to highlight NRC’s work and messages through the media. The Communications Adviser will develop annual activity and work plans for utilizing external communication and media opportunities in line with country office advocacy priorities. The position will also support capacity building and training of communications staff as well as that of wider programme staff to develop communication materials and engage with media and with beneficiaries. The Adviser will cooperate with relevant internal (Head Office & MENA Regional Office) and external partners (UN, NGOs & civil society) to develop coordinated and effective communication campaigns and development of strong relationships with local stakeholders.


Generic responsibilities:

  • Produce accurate, high quality, user-friendly communications outputs for the media and for internal use, to keep external stakeholders effectively informed and engaged
  • Build partnerships with media, identify communications and media opportunities, and respond to them to in order to ensure NRC is a credible source for media, partners, and donors, and to gain positive coverage of NRC in the news
  • Produce regular contextual analysis of the situation, and other documents as required, while developing a sound grasp of designated issues

  • Ensure communications and media work are built into annual planning including proposal development and incorporate ways to allocate resources and build capacity

  • Produce content for social media that are suitable for NRC digital and public media uses

  • Contribute photos for NRC Jordan Office for all core competencies and locations, ensuring adequate quality of photo products for use in advocacy and media work and for quality reporting purposes.

  • Act as the focal point accompanying press/media teams to the field, supporting in identifying cases and instant translation at times

  • Compliance and adherence to NRC policies, guidance and procedures

  • Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards & principles within NRC and amongst beneficiaries served by NRC.


 Specific responsibilities:

  • Maintain and further solidify NRC’s position as the go-to agency for refugee issues for the international, local, and regional media; including hosting media visits to the field and fielding interview requests.
  • Overall oversight/responsibility of all external communication and media work from the Jordan Country Office. Act as spokesperson for Country Office when required
  • Develop an annual communications strategy and content plan, which specifies monthly outputs and thematic focuses.

  • Advises on which communications tools to choose according to objective, message and audience at local, national and international levels.

  • Advise on media lines and media strategy, ensuring potential risks associated with NRC’s positions are assessed and sign-off procedures are adhered to

  • Write and distribute press releases, OpEds, and blogs on both an opportunistic/responsive basis and a strategic, planned basis to support advocacy and programme priorities.

  • Oversee, in coordination with the Protection and Advocacy Adviser, the production, design and dissemination of high quality advocacy reports.

  • Responsible for technical capacity building of support staff

  • Support Programs in developing a communication strategy (including social media) to reach out to beneficiaries.


Our Ideal Candidate:

We are seeking a university graduate in relevant field, with a minimum of 5years of experience working in communication and media roles in a humanitarian/recovery context and in within Middle East region. For this position professional fluency in both English and Arabic, and verbal, are critical.

We are particularly looking for a positive individual with strong communication and interpersonal skills, who can build trust and confidently navigate both internally and externally at different levels, to have the ability to analyse data and trends for informed decisions and Capacity building skills.

In this position, you will join highly motivated and expert staff who are making a difference to the most vulnerable people in the world's biggest displacement crisis.

Additional Information:

Contract period: Through to 31st December 2018

Salary/benefits: 2.558JOD (subject to social security and Income tax)

Duty station: Amman

NRC may be required to verify the identity of its partners and to check that its partners have not been involved in illegal activities.

NRC reserves the right to use electronic screening tools for this purpose.

B: Please enter your specific city of residency in Jordan in your application.

***Important Note***

To review the Job Description, please download it by clicking on the "Job Description" hyperlink showed below under the related documents field.

NRC does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees). Offers of employment or job openings with requests for payment of fees are fraudulent. Victims of such scams should report them to their local law enforcement authorities for appropriate action.


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Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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  • Organization: NRC - Norwegian Refugee Council
  • Location: Amman (Jordan)
  • Grade: Mid/Senior
  • Occupational Groups:
    • Emergency Aid and Response
    • Communication and Public Information
  • Closing Date: 2018-08-06

What does it mean?

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