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Unified Communications Specialist

rome

  • Organization: FAO - Food and Agriculture Organization of the United Nations
  • Location: rome
  • Grade: Consultancy - Consultant - Contractors Agreement
  • Occupational Groups:
    • Communication and Public Information
    • CIO
  • Closing Date: Closed

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FAO is committed to achieving workforce diversity in terms of gender and nationality.

Persons with disabilities are equally encouraged to apply.

All applications will be treated with the strictest confidence.

The incumbent may be re-assigned to different activities and/or duty stations

depending on the evolving needs of the Organization 

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Organizational Setting
 
The Information Technology Division (CIO) is responsible for all IT activities within the Organization. CIO performs on behalf of the Organization the following critical roles\: defining FAO IT policies and providing strategic advice on IT architecture and standards, governance, policy and operational matters while monitoring organizational compliance; defining the mechanisms for managing FAO's information and data; protecting FAO's information assets and ensuring confidentiality, integrity and availability; ensuring provision of IT services that are core for the Organization's global operations and supporting the information and business processes; coordinating organization-wide IT activities in order to reduce duplication and fragmentation and to increase integration of information data, systems and platforms, mobilizing IT resources from across the Organization.
 
Reporting Lines
 
Under the direct supervision of the Information Technology Officer (IT Services), the consultant will act as Unified Communications Specialist performing the following functions.
 
Technical Focus
 
The Unified Communications Specialist will be responsible for the correct operation of the unified communications infrastructure of the organization.
 
Tasks and responsibilities
 
All work will be undertaken in compliance with the appropriate organizational standards and procedures. More specifically all configuration changes will follow the Information Security and Change Management Procedures established by the IT division\:
 
  • Responsible for day-to-day management and support of the Organization’s Unified Communications infrastructure based on Microsoft Skype for Business and Polycom Video Conferencing products
 
  • Responsible for planning and optimization of communications infrastructure worldwide, conducting network audit activities, benchmarking, ensuring KPI’s meet/exceed the defined threshold and KPI compliance Sign-off
 
  • Ensure monitoring and the overall improvement of services utilized by the unified communications infrastructure, including Skype for Business, internet connectivity, Voice over IP (VoIP) telephony and PSTN connectivity
 
  • Responsible for defining, rolling out and monitoring the global numbering scheme and the global billing system to ensure country-wide cost recovery
 
  • Responsible for establishing and implementing best practices and operational procedures for the management of tasks related to user administration, monitoring and system administration as these relate to unified communications
 
  • Ensure the integration of the Skype for Business services with Polycom Video Conferencing, Active Directory, Domain Controllers, DNS, Reverse Proxies, Firewalls, Backup devices, and other related network equipment;
 
  • Other related duties as required.

 
CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING
 
 
Minimum Requirements
 
  • For Consultants\: Advanced university degree in Computer Science, IT Engineering, Professional Software Engineer or closely related discipline.
  • For PSA\: University degree or relevant educational certification in Computer Science, IT Engineering, Professional Software Engineer or closely related discipline.
  • For Consultants\: Working knowledge of English and limited knowledge of one of the following, French, Spanish, Arabic, Chinese, or Russian.
  • For PSA\: Working knowledge of English.
 
  • At least 7 years of relevant experience in the field of information and communications technology
 
FAO Core Competencies
  • Results Focus
  • Teamwork
  • Communication
  • Building Effective Relationships
  • Knowledge Sharing and Continuous Improvement
 
Technical/Functional Skills
 
  • 5 years progressive responsibility supporting Cisco data network communications in a large enterprise network environment is required
  • Extent and relevance of experience providing Cisco voice and/or video communications support
    Extent and relevance of experience in applying Cisco data network design principles and concepts
  • Extent and relevance of experience working with structured cabling components and ability to create network specifications based on requirements analysis
  • Cisco CCNP certification a must and CCNA Voice competency is a plus
  • BICSI/RCDD desirable
Selection Criteria
  • years of experience
  • field of work and area of specialization
  • education
  • language
  • assessments through interview
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 Please note that all candidates should adhere to FAO Values of Commitment to FAO,

Respect for All and Integrity and Transparency 

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ADDITIONAL INFORMATION
  • FAO does not charge a fee at any stage of the recruitment process (application, interview, processing).
  • Please note that FAO will only consider academic credentials or degrees obtained from an educational institution recognised in the IAU/UNESCO list.
  • Only language proficiency certificates from UN accredited external providers and/or FAO language official examinations (LPE, ILE, LRT) will be accepted as proof of the level of knowledge of languages indicated in the online applications.
  • Candidates with acceptable language certificate/s should upload them when submitting their application. For details, visit http\://www.fao.org/3/I8446EN/i8446en.pdf
  • For other issues, visit the FAO employment website\: http\://www.fao.org/employment/home/en/
  • For further information on categories, contract duration and honoraria, please refer to the Conditions page.
 
HOW TO APPLY
 
To apply, visit the recruitment website at Jobs at FAO and complete your online profile. Incomplete applications will not be considered. Only applications received through the recruitment portal will be considered.
 
Vacancies will be removed from the recruitment portal at 23\:59 Central European Time (CET) on the deadline for applications date. We encourage applicants to submit the application well before the deadline date.
 
If you need help, or have queries, please contact\: iRecruitment@fao.org
 

FAO IS A NON-SMOKING ENVIRONMENT

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