Temporary Head of Support - Yemen

Sanaa

Organization: NRC - Norwegian Refugee Council
Location: Sanaa
Grade: Level not specified - Level not specified
Occupational Groups:
- Operations and Administrations
- Emergency Aid and Response
- Managerial positions
Closing Date: Closed

The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, emergency food security, legal assistance, and water,sanitation and hygiene sectors.

The Norwegian Refugee Council has approximately 5000 committed and competent employees involved in projects across four continents. In addition, NRC runs one of the world’s largest standby rosters -NORCAP, with 650 professionals, ready to be deployed on 72 hours notice when a crisis occurs

The Norwegian Refugee Council is seeking an exceptional professional to join the Yemen country programme in a temporay role of Head of Support. As one of the most exciting, complex and key roles in NRC’s East Africa and Yemen Region, the Head of Support will provide overall leadership to the Yemen Support operations. Our ideal candidate has 5+ years of experience in a similar role as Senior Manager; and is looking for a challenging, yet rewarding, role in which they can utilize their highly developed skills in leadership in complex settings, strategic thinking, problem solving, and ideally, Arabic language skills.

Job description

Generic Roles and Responsibilities
Line management for support managers such as Finance, HR, Admin and Logistics (incl. ICT)
Member of the Country Management Group (CMG)
Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements
Facilitate the support function`s strategic input to the development of the Country Strategy and Plan of Action
Provide input on operational support in proposal development, and to coordinate and align operational support with programme plans
Responsible for ensuring quality support to project implementation.
Facilitate the Master Support Budget, country level budgets and BPO development, including assess and monitor costs and resource allocation needs
Responsible for the strategic development of country structures, technical systems, human resource capacity and allocation
Responsible for development of new country specific technical SOPs, guidelines and tools
Responsible for organisational learning related to programme support
Responsible for technical capacity building of support staff

Specific Roles and Responsibilities
The HOS will function as the Head of the internal Country Support Department which is responsible for systems and compliance quality and development, follow-up the implementation of NRC SOP’s, polices and regulations, as well as efficient and standardization of procedures and quantitate as well as qualitative assistance to all programme and field departments in the country.
Accountable for providing input on operational support to Country Strategy and Contingency Plan
Accountable for input on operational support in proposal development, and to coordinate and align operational support with programme plans
Facilitate the support function`s strategic input to the development of the Country Strategy and Plan of Action
Provide input on operational support in proposal development, and to coordinate and align operational support with programme plans
Responsible for ensuring quality support to project implementation.
Responsible for the strategic development of country structures, technical systems, human resource capacity and allocation
That the staff in the Support Department are managed and effectively utilized to ensure effective delivery of programs and commitments across the country .
Technical Line management of the Support Department team in Yemen
Contribute actively in strategic and key operational matters in budget management, logistics, and Human resources
Lead NRC internal policy and procedures development and reviews and contribute to strategic planning processes, including the development of efficient systems to achieve the set objectives in the country strategy
Contribute to the analysis of the operational side of the humanitarian context in the Country
Ensure quality implementation of country procurement plans as well as recruitment and staff care matters within specified time frames

Qualifications

Minimum 4 to 5 years’ experience from a senior management position in a humanitarian/ recovery context
Experience from working in complex and volatile contexts
Allocation of resources and costs expertise
Documented results related to the position’s responsibilities
Knowledge about own leadership skills/profile
Fluency in English, both written and verbal
Valid driver’s license
Knowledge and experience of operating in Yemen
Knowledge of the Arabic language an added asset

Education field

Administration / Organisation / Management

Education level

College / University, Bachelor's degree

Personal qualities

Strategic thinking
Handling insecure environments
Empowering and building trust
Influencing and negotiating
Problem solving

We offer

Contract Duration: 2 months with possibility of extension
Duty Station: Sana'a, Yemen
Travel: 60% to other areas within the Country
Salary/Benefits: Competitive package according to NRC's general directions
NRC may be required to verify the identify of its partners and check that its partners have not been involved in illegal activity. NRC reserves the right to use electronic screening tools for this purpose.

**This is a readvertisement, previous applicants need not apply**

This vacancy is now closed.
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