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ICLA CDR Team Leader - Bekaa (Lebanese National) - Lebanon

Zahle (Lebanon)


The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, emergency food security, legal assistance, and water,sanitation and hygiene sectors.

The Norwegian Refugee Council has approximately 5000 committed and competent employees involved in projects across four continents. In addition, NRC runs one of the world’s largest standby rosters -NORCAP, with 650 professionals, ready to be deployed on 72 hours notice when a crisis occurs

P.S: Please ensure that you fill in all details before submitting your application on WebCruiter. Empty and incomplete applications will not be considered.

All NRC employees are expected to work in accordance with the organization’s values: dedication, innovation, inclusivity and accountability are attitudes and beliefs that shall guide our actions and relationships. 

1. Role and Responsibilities:

The ICLA CDR (Collaborative Dispute Resolution) Team Leader will be responsible for managing collaborative dispute resolution activities in Bekaa, in line with NRC guidelines and policies.

1. Generic Responsibilities:

  1. Adhere to NRC policies, guidance and procedures
  2. Oversee the set up and provision of collaborative dispute resolution services to NRC beneficiaries according to strategy, proposals, budgets and plans.
  3. Supervise the collaborative dispute resolution team and ensure capacity building of project staff and transfer key skills
  4. Develop the technical framework regarding collaborative dispute resolution services
  5. Ensure that services target beneficiaries most in need, and explore and assess new and better ways to assist
  6. Promote and share ideas for technical improvement
  7. Liaise and collaborate with relevant local authorities, stakeholders and communities  
  8. Ensure that NRC’s related activities are implemented within NRC’s Protection mainstreaming guidelines and report any breaches/concerns to the line manager and/or focal point for proper action
  9. Ensure that all protection related detected cases are referred to the concerned referral focal point and to the Protection Coordinator.

2. Specific Responsibilities:

  • Set up and manage the provision of collaborative dispute resolution services in Bekaa
  • Develop and update guidelines, standard operation procedures and ICLA tools related to collaborative dispute resolution services
  • Oversee the team providing collaborative dispute resolution services
  • Develop and implement a detailed work plan in line with ICLA objectives
  • Ensure standardization of activities according to the Collaborative Dispute Resolution handbook
  • Supervise and support capacity building activities for frontline workers and key actors
  • Ensure the implementation of the safe identification reporting and referral system
  • Monitor and follow-up on the quality of the services provided
  • Operationalize and mainstream technical inputs from ICLA National team
  • Oversee data management and documentation related to collaborative dispute resolution cases
  • Conduct regular field visits, spot checks and follow up of activities
  • Coordinate externally with relevant stakeholders, host and refugee community, local authorities, humanitarian actors and local organizations
  • Provide regular progress reports about the activities implemented
  • Contribute to context analysis, protection needs and trends identification

3. Critical interfaces:

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

  • ICLA National Team
  • Protection Coordinator
  • NRC support unit
  • Relevant external stakeholders, host and refugee community, local authorities, humanitarian actors and local organizations

2. Competencies:

1. Professional Competencies:

  • Bachelor degree in law, human rights, international relations, political sciences or equivalent
  • Minimum 3 years of relevant job experience in a similar role, preferably within the humanitarian sector
  • Knowledge of relevant concepts of international refugee and human rights law and understanding of protection principles
  • Proven experience in collaborative dispute resolution and housing, land and property rights is an asset
  • Proven experience in coordinating activities and liaising with external actors
  • Proficiency in Microsoft Office applications including Word, Excel, and PowerPoint
  • Proficiency in English and Arabic, both written and spoken

2. Behavioral competences

  • Handling insecure environments
  • Managing resources to optimize results
  • Empowering and building trust
  • Managing performance and development
  • Planning and delivering results
  • Analyzing
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
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  • Organization: NRC - Norwegian Refugee Council
  • Location: Zahle (Lebanon)
  • Grade: Junior
  • Occupational Groups:
    • Emergency Aid and Response
    • Protection Officer (Refugee)
    • Legal - International Law
    • Managerial positions
  • Closing Date: 2018-09-02

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