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Deputy Director of UNRWA Operations (Organizational Support)

Amman (Jordan)

Vacancy Announcement

Deputy Director of UNRWA Operations (Organizational Support), P-5

Amman, Jordan

Deadline for Applications

7 August 2018

(31 July 2018 for internal applicants)


2 years, with the possibility of further extension

Vacancy Announcement Number


UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified women.

UNRWA welcomes applications from qualified candidates with disabilities.

UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for highly committed professionals wishing to make a change.

Palestine refugees in Jordan

More than 2 million registered Palestine refugees live in Jordan. Most Palestine refugees in Jordan, but not all, have full citizenship. There are ten recognized Palestine refugee camps throughout the country, which accommodate nearly 400,000 Palestine refugees, or around 18 per cent of the country total. Jordan hosts the largest number of Palestine refugees of all of the UNRWA fields.

Over seventeen thousand Palestine refugees from Syria (PRS) have sought assistance from UNRWA in Jordan. The majority of them are believed to suffer from abject poverty and live in a precarious legal status. UNRWA accommodates PRS children in its schools and provide relief and health care to those in need.

Do you want to make a lasting difference? 

If you are passionate about making a lasting difference for Palestinian refugees in Jordan, this role will give you the opportunity to manage a substantive portfolio of organizational support responsibilities. The organizational support portfolio involves management and oversight of finance, human resources, procurement, logistics, engineering, IT, and security functions at Field level. The Deputy Director contributes to the Field’s strategic and operational plans and budgets, guides and directs specialist staff, responds to emerging needs, manages staff performance and ensures optimal use of resources, and liaises with external interlocutors including UN country teams, host government representatives, and the refugee community.

The main responsibilities include:

•        Being responsible for the management organisational support cluster which includes finance, audit, administration, human resources, procurement and logistics, and engineering and construction services and being the principal adviser to the Field Director on these functions;

•        In close collaboration with other senior staff in the Field, ensuring the development, preparation, coordination and monitoring of Field Implementation Plan, Biennium Budget, Mid-Term Strategy for the support functions in his/her Field, ensuring integrated approach to the management of support services and exercising decision-making authority over human and financial resources and capital assets of the Field, in line with UNRWA regulatory framework and SPARE principle;

•        Providing support and advising to the Field Director in implementing the Agency’s reform plan for comprehensive programme and management reform; leading the implementation of pertinent reform initiatives in his/her organizational cluster; coordinating the work of cross-functional teams to achieve field-wide outcomes and promoting integration of cross-cutting issues into the field programme or support service framework;

•        Providing guidance and support to administrative staff in his/her own area; mentoring and evaluating for training purposes, as necessary;

•        Liaising with government and local authorities to ensure their cooperation in facilitating the Agency’s operations; assisting the Field Office Director in managing and promoting inter-agency and donor relations;

•        As assigned, acting for the Director of UNRWA Operations during his/her absence, with full responsibility for the Field operation, and reporting to the Commissioner-General USG and/or Deputy Commissioner-General, ASG;

•        Where applicable, acting as the Field security focal point and liaising with the Agency’s Chief Security Adviser and the Department of Safety and Security in the Field, where available;

•        Undertaking relieving assignments and performing other related duties as may be required by the Field Director.

Conditions of service 

UNRWA offers an attractive compensation package including annual salary starting at $85,543 net tax free with post adjustment of 46.1% (subject to change without notice). All UNRWA duty stations (with the exception of Gaza and Syria) are family duty stations. Other benefits, subject to eligibility, include:

  Dependency allowances

  Rental subsidy

  Education grant for children

  Home leave travel

  6 weeks (30 working days) annual leave

  Pension fund entitlements under the

    UN Joint Staff Pension Fund

  International health insurance; optional

    life insurance

  Disability protection

Additional information

The incumbent will be required to travel frequently throughout the Agency’s area of operations in the Middle East.

To qualify for this position, you will need:


An advanced university degree (Master’s or equivalent) from an accredited educational institution in one of the Agency’s organizational support academic fields (such as Business or Public Administration, International Relations, Law, Finance, or Human Resources Management or related areas) supplemented by studies in management; a first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of an advanced university degree;



At least 10 years of increasingly responsible professional experience in programme or organizational support management, including at least six years at managerial level in a large governmental or international or commercial organization with oversight of organizational support functions, and including 2 years of experience at international level outside one’s home country;


Excellent command of written and spoken English.

Desirable qualifications:

•        Knowledge of activities of UNRWA operations and services;

•        Knowledge of  Middle Eastern geo-political realities and its socio-cultural implications;

•        Experience with United Nations administration/financial policies and practices;

•        Working knowledge of Arabic.

You will also need to demonstrate the following competencies:

•        Drive for Results

•        Applying Technical Expertise

•        Leading and Supervising

•        Planning and Organizing

•        Formulating Strategies and Concepts

•        Communication

For guidance on how to prepare for competency-based interviews:

How to apply

To start the application process, applicants are required to register at by creating a personal profile and completing UNRWA Personal History Form. Only applications received through will be considered. Due to the large number of applications received for UNRWA vacancies, only applicants short-listed for interview will be contacted. The United Nations does not charge fees at any stage of the recruitment process. The United Nations does not concern itself with information related to bank accounts.

General information

UNRWA staff are expected to uphold the highest standards of integrity, neutrality and impartiality at all times. This includes respect for and commitment to human rights, diversity, and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. UNRWA is a non-smoking work environment.

The retirement age for staff entering or re-entering service in the UN Common System after 1 January 1990 is 62 and 65 after 1 January 2014. For external applicants, only those who are expected to complete a term of appointment will normally be considered.

The Agency reserves the right not to make an appointment, to make an appointment at a lower grade, or to make an appointment with a modified job description.

Date of issue: 18 July 2018/ LF

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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  • Organization: UNRWA - United Nations Relief and Works Agency for Palestinian Refugees
  • Location: Amman (Jordan)
  • Grade: P-5, International Professional - Internationally recruited position - Senior level
  • Occupational Groups:
    • Operations and Administrations
    • Managerial positions
    • Refugee rights and well-being
  • Closing Date: 2018-08-07

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