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Knowledge Management Analyst (Lessons Learned) Consultant

New York City (United States of America)

Working with stakeholders across selected country offices, regional offices and headquarters, the consultant will identify, document and share lessons learned examples across pre-identified themes and topics.

Post Title: Humanitarian Knowledge Management Consultant

Location: UNICEF NY office based

Duration:  10 months, covering a period from 1st August, 2018 to 31 May, 2019

Languages: English is required, Spanish and French advantageous

Reporting To: Humanitarian Knowledge Management Specialist


UNICEF’s Office of Emergency Programmes (EMOPS) is the focal point for emergency assistance, humanitarian policies, staff security and support to UNICEF offices in the field, as well as strategic coordination with external humanitarian partners both within and outside the United Nations system. EMOPS thus leads efforts to ensure that UNICEF’s role in humanitarian crises is clearly defined, that the organization is properly equipped to fulfill that role, and that all levels of the organization are prepared to deliver our mandate.  EMOPS coordinates headquarters support to country and regional offices dealing with emergencies in terms of staffing, funding, donor relations, inter-agency issues or technical guidance.

EMOPS work in Knowledge Management (KM) is intended to improve the availability and use of evidence, including lessons learned from experience, to strengthen UNICEF humanitarian action.  This KM work is intricately linked to UNICEF Humanitarian Learning Strategy and emergency preparedness.  In developing and rolling out humanitarian learning programmes, as well as through ongoing field support functions, EMOPS has identified a number of thematic areas and work processes around which there is demand for concrete good practice examples to support learning, enhanced preparedness and improved field practice. 

For these purposes, good practice examples of humanitarian programming may be drawn from country experiences which are well documented and assessed, with evidence of success/impact and value for replication and scaling up.  Some practices may have had a formal evaluation.  Good practices may also be drawn from tacit knowledge of experience practitioners that are validated through review by peers.  Many of the good practice examples may also include identification of challenges and limitations that support better learning – few experiences are strong in every dimension. All of the good practice examples need to be concisely documented and presented with a view to sharing examples in a way that (a) supports other practitioners understanding and replication/adaptation, and when relevant, (b) support EMOPS in making the case for investing in preparedness with donors. 


Purpose and objectives

Working with stakeholders across selected country offices, regional offices and headquarters, the consultant will identify, document and share lessons learned examples across pre-identified themes and topics.

Specific objectives are as follows:

  • Based on consultation with HQ technical advisors and ROs emergency teams (to surface the demand from the field), and on the analysis of COs’ needs arisen during the Preparedness & EPP roll out, working on pre-identified themes, narrow down a list of country and regional offices to follow up with to explore good practices and lessons learned;
  • Build upon existing lessons learned and good practice documentation, develop a template for this exercise to ensure consistency in information gathering and documentation across examples;
  • Using various methodologies (including desk review, bilateral interview etc.), identify and document good practice and lessons learned examples from UNICEF country offices around pre-identified themes;
  • Where necessary, flesh these out through further communication with technical expert in HQ and CO to establish good level of detail around what made the good practice successful, what didn’t work, and what needs to be further explored;
  • Based on the above, finalize a selection of examples (e.g. 2-3) per theme, supported by hyperlinked catalogue of background documentation collected.
  • Support EMOPS in sharing the good practices with relevant stakeholders through email, webinars, workshops, brown-bag meetings, etc.

Main tasks and deliverables


Tasks and deliverables


Consult with HQ and RO stakeholders to compile, review and finalize a listing of themes and topics for which good practice examples should be prioritized, working with identified Subject Matter Experts (SMEs) to refine.

Month 1-2

Carry out a review of existing documentation (evaluations, reports, summaries) to identify good practice examples to explore. 


Further expand the list of potential examples through consultation with SMEs and other HQ/RO stakeholders, whether these will be based on available documentation or interviews with identified key informants, with attention to representing diverse humanitarian contexts (geographically and typology wise). For each theme area, 2-3 examples should be identified and documented. 

Adapt existing template for Good Practice and Lessons Learned, and establish a process, methodology and timeline for reaching out to COs/ROs.

Using various methodologies, including bilateral expert interviews and desk research, flesh out in detail examples of good practice. 

Month 3-10

On an ongoing basis, add to possible examples through interaction with COs and key informants and review with SMEs.

On an ongoing basis as completed, documentation to be shared for feedback and finalization with 1) the primary contact per example; 2) SME; 3) supervisor;

Review and finalize good practice examples, with an eye on overall consistency and complementarity, readying these for posting on-line or use in planned trainings in batches. 


For selected thematic areas to be determined through consultation processes above, prepare documentation for and support in the facilitation of lesson learned exchanges among peers, and produce consolidated user-friendly documentation of lessons learned syntheses.


Management and working conditions

The position falls under the supervision/management of the Humanitarian Knowledge Management Specialist, Humanitarian Policy Section, Office of Emergency Programmes (EMOPS) in UNICEF NY headquarters. This position will require strong collaboration with other sections in EMOPS, humanitarian focal points across Divisions, Programme Division, and Regional Emergency Advisors/Officers.

The position has a New York duty station.


Required background and experience


  • Advanced university degree in social sciences, relevant humanitarian sector, conflict studies, public health or epidemiology

Work Experience

  • 5 or more years of progressively responsible relevant experience in the humanitarian sector including management or implementation of knowledge management, evaluative work, operational research or studies, or other forms of documentation of field practice.
  • Strong quantitative and qualitative data analysis skills.
  • Strong writing skills, in presenting complex information in a succinct and engaging manner.
  • Knowledge of industry standards around documentation of lessons learned and good practice.
  • Exposure to/knowledge of UNICEF work in the humanitarian sector (directly or as a partner).
  • Strong planning and organizing skills; networking and relating skills; communication skills especially writing and drive for results.

Language Proficiency 

  • English - essential
  • French – advantageous
  • Spanish – advantageous


UNICEF is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.


* Only shortlisted candidates will be contacted and advance to the next stage of the selection process

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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  • Organization: UNICEF - United Nations Children’s Fund
  • Location: New York City (United States of America)
  • Grade: International Consultant - Internationally recruited Contractors Agreement - Consultancy
  • Occupational Groups:
    • Education, Learning and Training
  • Closing Date: 2018-08-07

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