By continuing to browse this site, you agree to our use of cookies. Read our privacy policy

Complaint Mechanisms and Feedback Loops - International Consultant



The Solomon Islands Government (SIG) has set the fight against corruption as one of its major priorities. SIG recognizes that corruption undermines development and sustains poverty, inhibits economic growth, drives political instability, enables the unsustainable use of natural resources, impacts the delivery of services and undermines good governance and the rule of law. Fight against corruption is part of the Government’s Policy Statement, whereby the Government commits to oversee efficient and effective conduct of oversight institutions to eradicate corruption, at all levels in the country; establish the Solomon Islands Independent Commission Against Corruption (SIICAC); and review and strengthen anti-corruption legislation and related subsidiary legislation. Anti-corruption, transparency and accountability are also part of the Agenda 2030, and is the direct focus of two targets of the Sustainable Development Goal (SDG) 16: 1) substantially reduce corruption and bribery in all their forms and 2) develop effective, accountable and transparent institutions at all levels.  Many other targets under SDG16 are also implicitly connected to fight against corruption or will be impacted by the realisation of SDG16 targets.

SIG has already taken several steps in its attempt to tackle the above-mentioned commitments, the latest step at the policy being the National Anti-Corruption Strategy (NACS), that was endorsed by the Parliament in March 2017. Several coordination mechanisms for integrity institutions have been created and institutions such as the Leadership Code Commission, the Ombudsman, the Public Service Commission and the Political Parties Commission have established or anticipated complaint mechanisms in place. The NACS additional anticipates an anti-corruption complaint mechanism to be put in place to complement and/or be combined with the existing mechanisms.

The Strategy outlines several sets of priority focus areas. However, considering that this is new policy, further consultations are needed to determine details of the activities, their costs and time frames, as well as all the partners to be engaged. Considering the sensitiveness of the policy, carefully crafted steps to address the need to build consensus among parties from the political and social life will be required. In the same context, testing a set of flagship initiatives that would be then adapted for a full-fledge implementation, and demonstrating some “quick-wins” will be instrumental for decreasing the risks and setting the stage for an efficient project delivery. Complaints mechanisms are one such area were it has been decided to develop a flagship initiative and this consultancy aims at establishing a first scopping asssement and formulate alternative models for stakeholders to engage in and selected from.

Duties and Responsibilities

The Complaint Mechanisms expert will be responsible for the following tasks:

  • Review materials and documents including relevant laws, regulations, policies, decrees, orders, procedures as well as previous assessments and findings to gain insights into existing and planned complaints mechanisms (3days);
  • Draft a short report on desk-based review of existing complaint mechanisms framework and short presentation on existing models and international experience in complaint mechanisms, including UNDP experience in PNG through the Phones against Corruption project (2days);
  • Undertake a 10days mission to Honiara in order to meet with key stakeholders and conduct a scoping study on existing mechanisms, entry points and existing capacities (10days);
  • Produce a report on mission results including stakeholder mapping and analytical review of existing mechanisms, entry points and existing capacities (1day);
  • Based on the mission report, produce a short summary of recommendations and develop 3 alternative models for complaint mechanisms in the Solomon Islands (3days);
  • Support the TAP project team in designing presentation and communication tools on the three alternative models for complaint mechanisms in the Solomon Islands and advice on facilitating consultations with stakeholders (2day);
  • Produce proposed roadmaps to implement (2) out of the three models proposed based on feedback and consultation conducted by TAP team, roadmaps should include priority step, identify key partners and entry points, as well as identify processes for harmonisation, redesign, codification and potential digitization/ICT of complaints mechanism (6days).


Corporate competencies:

  • Demonstrates integrity and fairness by modelling UN values and ethical standards;
  • Demonstrates professional competence and is conscientious and efficient in meeting commitments, observing deadlines and achieving results;
  • Display cultural, gender, nationality, religion and age sensitivity and adaptability.

Functional Competencies:

  • Demonstrated ability to work harmoniously in a multi-cultural environment;
  • Ability to work on own initiative as well as a member of a team and to work under pressure;
  • Excellent relationship management;
  • Excellent communication, facilitation, presentation and reporting skills;

Required Skills and Experience


  • Master’s Degree or equivalent in Social Science, Law or a sector relevant to one aspect of complaint mechanisms or anti-corruption (economics, ICT, civic engagement), in place of a Master’s Degree, a Bachelor degree with 7years of experience will be accepted;


  • 5 years of experience in the governance sector either with a national or local institution or with development organisations;
  • 3 years of experience working with or advising on complaint mechanisms, civic engagement and feedback loop mechanisms or any other accountability governance mechanisms;
  • Experience and understanding of Anti-Corruption institutions and integrity framework, ideally with experience working on anti-corruption projects and accountability projects in the Pacific;
  • Excellent English language and facilitation skills, ideally with experience facilitating consultations and workshops on complaint mechanisms.
UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

What does it mean?

Click "SAVE JOB" to save this job description for later.

Sign up for free to be able to save this job for later.

  • Organization: UNDP - United Nations Development Programme
  • Location: honiara
  • Grade: International Consultant - Internationally recruited Contractors Agreement - Consultancy
  • Occupational Groups:
  • Closing Date: 2018-08-03

What does it mean?

Click "SAVE JOB" to save this job description for later.

Sign up for free to be able to save this job for later.