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Consultant: Case Management

Erbil (Iraq)

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfilment of the wish to return home. 

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

The consultant will based in Erbil with travel to Ninewa (Zummar and Mosul), Salah al Din (Tikrit), Diyala (Baquba), Anbar (Fallujah) and Baghdad.  

About the job


1.1 Who we are

Danish Refugee Council (DRC) is a humanitarian, non-governmental and non-profit organization founded in 1956 and working in over 30 countries in the world. In 2003, following the advent of military operations in Iraq, DRC was one of the first organizations to provide humanitarian assistance, opening an office in Diyala and soon after in Basra. Since then, DRC has been implementing programmes to improve the protection and promotion of durable solutions for displacement-affected populations in Iraq. DRC Iraq’s Country Office is based in Erbil, with Area Offices in Baghad and Mosul, and Field Bases in Anbar, Salah al Din, Diyala, Kerbala, and Zummar (Ninewa Governorate).


1.2 Iraq Context

From the beginning of 2014, the protracted internal fighting against armed opposition groups in Iraq, notably the Islamic State in Iraq and Levant (ISIL), has affected many parts of the country that includes Mosul, Salah-Al-din, Ninewa, Baghdad and Anbar governorates resulting in massive deterioration in the humanitarian situation.


Internally displaced persons (IDPs) in Iraq live in both camp and non-camp settings across the country. IDPs living in non-camp settings often live in temporary shelters in schools, unfinished buildings, mosques and churches collectively, and some are hosted by relatives. Secondary and tertiary displacement of these IDPs has become a norm, for multiple reasons, and there have been notable tensions within and between communities in some locations. The conflict situation combined with existing socio-economic barriers has exposed displaced families (both IDP and refugee), but especially women and children to several protection risks that require comprehensive response.


In response to protection risks, DRC is implementing multi-sector responses to address protection risks of vulnerable displaced women and children across the country that includes distribution of WASH, Shelter, Cash & Livelihoods, CCCM and Protection.


The DRC Country Office is located in Erbil, with two Area Offices based in Mosul and Baghdad. Overseen by the relevant Area Office, Field Bases are located in Fallujah, Kerbala, Tikrit, Baquba, and Zummar.


1.3 DRC Protection Services

DRC runs a comprehensive protection service in Iraq that includes prevention, response and remedial actions, covering eight governorates, with a total of 250 staff and community volunteers. Services in Iraq cover four primary output areas: Case Management, Legal Aid, Community Based Protection, and Cluster Coordination Support.


As the context in Iraq changes to one where a stabilizing security situation enables IDP returns, whilst simultaneously those still in protracted displacement face more complicated vulnerabilities; Case Management has been identified as a core priority for the organization to respond to both 1) emergency response to protection risks, and 2) enabling durable solutions to displacement. DRC Case Management will focus on individuals with specific needs, rather than specialized Child Protection or Gender Based Violence case management. This is referred to as ‘Protection Case Management’ by DRC.

Support to respond to and overcome protection concerns will be achieved through the framework of case management in order to ensure a holistic approach to the needs of the individual and timely follow up. DRC uses a strengths-based approach in case management to identify capacities and networks of support already in existence, with the full participation of the individual, and build on these through lay counseling, facilitation to specialized services, emergency cash assistance, provision of material assistance, referrals and follow up.


DRC will seek to build upon existing case-support and case-follow up systems to build a new Protection Case Management system and trained field teams by November 1st, 2018. Teams will operate both within and outside of camps, and support a combination of IDPs, returnee and stayee individuals.


Case Management activities will leverage off, and collaborate with, DRC Protection services in legal services and community based protection. Similarly, case management teams will cooperate closely with other DRC teams to overcome protection risks. These teams include CCCCM, Cash & Livelihoods, WASH, and Shelter.


DRC Case Management will be focused on the following vulnerability criteria:


  1. Single headed household without support (male or female adults)
  2. Elderly person at risk
  3. Disability (physical and mental)
  4. Serious medical condition and/or family
  5. High number of dependents (6+ dependents)
  6. Victim of physical assault or injury (not related to GBV)
  7. Survivor of torture, inhuman and degrading treatment and/or family
  8. Victim of arbitrary or unlawful arrest and/or detention and/or family
  9. Victim of abduction, kidnapping or enforced disappearance and/or family
  10. Survivor of forced recruitment into armed forces/groups and/or family
  11. Survivor of forced labor or slavery and/or family
  12. Accused individual denied a fair trial
  13. Victim denied effective remedy to a violation
  14. Victim of deliberate destruction of property
  15. Victim of forced family separation and/or family
  16. Victims of human trafficking (VoT) and/or family
  17. Victims of smuggling and/or family
  18. Attempted suicide and/or family
  19. Suicide/bereavement and/or family
  20. Substance abuse
  21. Theft
  22. Families of children engaged in the worst forms of child labor
  23. Psychosocial distress
  • Cases requiring GBV, Child Protection, or MHPSS case management will be referred to specialist agencies.

 The overall objective of this consultancy is to lead the development of Protection Case Management tools and guidance documents, as well as carry-out initial direct training to field teams. This will establish the foundation for the Case Management program for DRC Iraq.


The main tasks of this consultancy include but are not limited to the following activities:

  • Adaptation of existing DRC Case Management guidelines, SOPs, tools to the needs and context of Iraq, ensuring adherence to international best practice standards.
  • Development of necessary tools, forms, operational standards, checklists etc.
  • Development of beneficiary and information management tracking sheets.
  • Development of training materials.
  • Delivery of training to field teams (travel to field location to be anticipated).

The ultimate deliverable of this consultancy will be case management tools and training materials. For the purposes of planning, the following interim deliverables are expected from the consultant:

  1. Case Management Standard Operating Procedures (SOPs) that provide clear and practical guides of carrying out CM, and underlying principles (informed consent, confidentiality, etc.)
  2. ‘Tool-kit’ of necessary forms, checklists, and templates for all CM steps (Identification and Registration; Assessment; Case Planning; Implementation; Follow-up and Review; Case Closure).
  3. Beneficiary tracking and information management tools (excel based)
  4. Data security guidance document
  5. Self-care guide for Caseworkers
  6. Supervision guidance document
  7. Full package of training modules
  8. Direct delivery of training courses to teams in Baghdad, Tikrit, Erbil / Mosul, Zummar
  9. Recommendations and next-steps document at the end of the consultancy

The documents will be reviewed for quality and final payments will be made upon submission of all agreed deliverables.


Desk based work can be conducted in Erbil, while training and mentoring of staff should be carried out in field sites. Field visits of the consultant may be limited by both security, access and visa restrictions. 


The evaluation is expected to commence on September 1st, 2018, and will take a maximum of 40 days.


DRC Iraq will provide logistical support to the consultant while in Iraq, access to programme documents and will be the link between the Consultant and field teams. DRC will also review the consultant’s proposal, tools and evaluation report.

a. DRC Iraq

 DRC Iraq will provide logistical support to the consultant while in Iraq, access to programme documents and will be the link between the Consultant and field teams. DRC will also review the consultant’s proposal, tools and evaluation report.

b. The Consultant

The consultant will be responsible for all aspects of the deliverables listed above. The Consultant will also present the findings to DRC senior management. In addition the Consultant will be responsible for all other responsibilities stipulated in other sections of this proposal.

 About you

To be successful in this role we expect you to be a humanitarian and protection specialist with extensive work experience designing and implementing case management systems in complex environments. Moreover, we also expect the following:


  • At least 5 years protection and case management experience, including the first-hand delivery of case management services.
  • Extensive experience in the design and delivery of structured training modules to diverse groups.
  • A good understanding of humanitarian principles
  • A demonstrated high level of professionalism and an ability to work independently and in high pressure situations under tight deadlines.
  • Arabic speaking and writing skills highly desirable
  • Current Federal Iraqi visa highly desirable



Interested applicants must include in their application a detailed technical and financial proposal including the following components:

1. Technical proposal
1.1. Understanding and interpretation of the TOR
1.2. Methodology and design issues to be used in undertaking and achieving the above objectives and deliverables
1.3. Time and activity schedule


2. Financial Proposal
 2.1. Consultant’s daily rate in US dollars
2.2. Other associated costs


3. Personnel Capacity Statement
 3.1. Relevant experience related to the assignment (Include evidence of work done)
3.2. CV(s) for Evaluators
3.3. Contact references for previous work done.



DRC will evaluate the proposals and award the contract based on technical soundness and financial feasibility. DRC reserves the right to accept or reject any proposals received. Due to the large volume of applications we normally receive, only shortlisted applicants will be responded to.


In this position, you are expected to demonstrate DRC’ five core competencies: 

Striving for excellence: You focus on reaching results while ensuring an efficient process. 

Collaborating: You involve relevant parties and encourage feedback. 

Taking the lead: You take ownership and initiative while aiming for innovation. 

Communicating: You listen and speak effectively and honestly. 

Demonstrating integrity: You act in line with DRC’s vision and values. 


We offer

Contract length: 40 Days

Designation of Duty Station: Non family Duty Station

Start date: Mid August


Application process

All applicants must upload their Proposals, and other supporting documents on the DRC application portal. . Applications sent by email will not be considered.


Closing date for applications: 10 August 2018

Before applying, please ensure you have a valid passport.

If you have questions or are facing problems with the online application process, please visit

For further information about the Danish Refugee Council, please consult our website

Due to the Urgency to fill this position, applications will be reviewed on a rolling basis and DRC reserves the right to conduct the interviews before the deadline.


Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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  • Organization: DRC - Danish Refugee Council
  • Location: Erbil (Iraq)
  • Grade: Consultant - Contractors Agreement - Consultancy
  • Occupational Groups:
    • Project and Programme Management
  • Closing Date: 2018-08-10

What does it mean?

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