Person to Government payments (P2G)- LTA
Suva (Fiji )
LTA is the principal licensing authority for all forms of land transportation in the country. The vision of LTA is Steering Fiji Safely and the Authority’s core functions include:
The establishment of standards for registration and licensing of vehicles and drivers;
The development and implementation of effective and efficient enforcement strategies consistent with road safety and protection of the environment;
The development of traffic management strategies in conjunction with relevant authorities;
The development and improvement of customer service levels in all areas of operations; and
Ensuring equitable and affordable fare schedule for all Public Service Vehicles.
There are an estimated 130,000 registered vehicles in Fiji and approximately 500,000 driving licenses issued to the public. Vehicle owners are required to renew their vehicle licenses annually by paying the prescribed fees while driving licenses validity is either one, three or six years duration. At the same time, LTA also issues bus routes, renews taxi permits and collects various traffic infringement fees, loading charges and other fines. All these payments are presently collected at one of its 22 offices either by cash or by cheque.
Since January 2018, LTA offices are also tasked with collecting the compulsory third-party vehicle insurance premiums and issuing the policy on behalf of the Accident Compensation Commission of Fiji (ACC). Again, these payments are by cash or cheque. Both payment channels are presently burdensome from an administrative, safety and security perspective, with recent instances of theft and robbery.
Senior staff of LTA were attendees at the PFIP-led workshop on digital payments held on 9th May and demonstrated keen interest in seeking PFIP support in charting out the course for phased migration of all payments received to electronic/digital channels after pilot testing.
Duties and Responsibilities
S/he will work closely with the LTA senior management and a cross-cutting digital projects team that is to be set up within LTA for this activity.
S/he will identify and map the existing payment flows, estimate the transaction volumes, values and frequencies as well as the modes of payments (cash, cheque and digital);
S/he will work with the LTA legal team to review the existing LTA Act and regulations to come up with suggestions for introducing digital payment options and making the same compulsory after required field testing and pilot roll out;
S/he will work closely with the LTA team to identify cost drivers, map out potential areas for cost reductions through digital payment options and recommend one or more payment channel options;
S/he will also assist the LTA team to review their administrative set up, IT systems and CRM to assess and recommend necessary changes;
S/he will prepare budgets and estimates for the above changes, introducing digital payment channels; and
- S/he will directly to PFIP, provide recommendations on the level and nature of PFIP support towards a possible digitization of payment flows project.
Strong networking skills
Strong interpersonal and communication skills;
Strong analytical, reporting and writing abilities skills;
Openness to change and ability to receive/integrate feedback;
Ability to plan, organize, implement and report on work;
Ability to work under pressure and tight deadlines;
Excellent presentation and facilitation skills.
Demonstrates integrity and ethical standards;
Positive, constructive attitude to work;
Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability.
Required Skills and Experience
The scope of work will require one specialist with relevant expertise and a proven track record in digitizing government payments and receipts or with digital financial services or with implementing digital financial service platforms. The desired working style must be empowering to national partners and foster optimal application of local knowledge and capacities in undertaking and delivering the tasks identified. The successful bid will be expected to manage the scope of the activity with minimal PFIP oversight.
Masters degree in Business, Economics, International Development, Social Sciences or related.
Min. of 5 years of experience with introducing and working with digital payments solutions, digital financial services or digital financial service platforms.
Prior experience of working with a large service provider like the LTA to develop digital payment strategies and assess business processes, IT systems
Demonstrated experience of working in cross-cutting and multi-cultural teams in a leadership capacity.
Experience in the Pacific or other developing country context in financial inclusion.
- Organization: UNDP - United Nations Development Programme
- Location: Suva (Fiji )
- Grade: International Consultant - Internationally recruited Contractors Agreement - Consultancy
- Operations and Administrations
- Democratic Governance
- Closing Date: 2018-08-08