Consultancy - Inspired Gifts E-Shop Coordinator, Beijing, China

We are looking for a bright and enthusiastic sales professional to work as part of our individual giving team to coordinate the 'UNICEF Inspired Gifts' e-shop to raise funds for children in need.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. And we never give up.

For every child, inspiration

Inspired Gifts (IG) are life-saving and life-changing supplies that UNICEF delivers to children and communities around the world. Individuals may purchase the gifts on our website, and we deliver them to a child in need, where ever they are. The purchaser may choose to make the donation in the name of a friend or relative, in which case they will receive an e-card showing how a gift has been sent in their honour. We are now further strengthening the format by developing the service to benefit the buyers’ own children as well. To support in this, we are looking to hire an additional e-shop operations consultant for our office in Beijing.    

How can you make a difference? 

You will work as part of our individual giving team in coordinating the IG e-shop to raise funds for children in need. In particular, you will

• Manage daily operations of IG e-shop, respond to customer queries and provide advice as per established guidelines
• Coordinate order processing and delivery of products
• Prepare and send purchase receipts and certificates
• Monitor and improve processes for supply planning, logistics operations, and customer service
• Monitor performance of customer service provided by an external partner
• Develop creative materials for sales campaigns
• Develop reports for weekly, monthly, and annual reviews on sales performance
• Seek and promote growth opportunities, participate in the development of our e-commerce strategy
• Provide administrative support to the unit

The consultant will be deployed for an initial duration of 11.5 months from 15 September 2018 (or earlier) to 31 August 2019. For details, see the full Terms of Reference 

To qualify as a champion for every child you will have…

• A bachelor’s degree or higher, preferably with a major in business, sales, marketing or other related field
• At least 1 to 2 years of experience in e-commerce, ideally working for a branded product online retailer
• Fluency in Chinese Mandarin. Working knowledge of English
• Experience from using Microsoft Office applications
• Good initiative and a strong drive for results
• Ability to work in teams and independently;
• Customer service mindset

For every Child, you demonstrate…

UNICEF’s core values of Commitment, Diversity and Integrity and core competencies in Communication, Working with People and Drive for Results.

If you recognise yourself from the above and wish to make a difference for every child, please review the full Terms of Reference and send a 1) Cover Letter, 2) CV, and 3) financial proposal indicating your daily/monthly fee to beijinghr@unicef.org, or apply online through www.unicef.org/employ (requisition 515296). The deadline for receipt of applications is 26 August 2018.