On-call ICT Assistant (retainer position)

The United Nations Office for Project Services (UNOPS) mission is to help people build better lives and countries achieve sustainable development. UNOPS provides project management, procurement and infrastructure services to governments, donors and UN organisations. Its services can be advisory, implementation or transactional, with development of the national capacity always in focus.

UNOPS was the first organisation in the world that was awarded the four most prestigious accreditations in project management, including PRINCE2 ®, and one of five organisations in the world awarded the Gold Level from the Chartered Institute of Procurement and Supply.  For its approach to project management and consistent quality UNOPS received ISO 9001 certification in 2011.

In Serbia, UNOPS has been active since 2000, became the Project Centre (RSPC) in 2013, and was reclassified, due a growing portfolio, to Operations Centre (RSOC) at the beginning of 2017. UNOPS has been a reliable partner of the Government of the Republic of Serbia in providing support for demanding socio-economic reforms and facilitating accession to the European Union.

Currently, the RSOC is implementing ten projects focussed on: sustainable municipal development, creation of more favourable environment for employability, business and infrastructure growth, enhanced social inclusion via durable housing solutions and access to health, education and jobs for the most vulnerable population, recovery from damages incurred by May 2014 floods in Serbia and building climate-resilient infrastructure. All projects have good governance and gender equality as transversal theme. UNOPS projects are contextualised within the broader Sustainable Development Goals framework and objectives.

Under the overall supervision of the ICT Officer, the On-call ICT Assistant will support efficient and effective ICT management ensuring high quality of work, accurate and timely service delivery.

In particular, the On-call ICT Assistant will perform following tasks:

• Installation and maintenance of hardware, software and network connection in accordance with corporate instructions
• Troubleshooting and resolving of hardware, network connection, printer and software issues
• Oversight of automatic installations of windows patches and anti-virus updates
• Assist in installation of updates and drivers as requested
• Assist in maintenance of inventory of all computer, telecommunication equipment and software, ensuring compliance with registration and upgrades
• Assist in preparation of technical specifications for ICT equipment
• Assist during the handover of equipment from UNOPS to project beneficiaries
• Perform minor interventions on wired installations and telephone system and/or advise on interventions needed from specialized services
• Provide end-user support in ICT matters as requested
• Perform other ICT maintenance related services as required

• Secondary education required. 
• University Degree in information sciences, computer sciences or electrical engineering will be considered as an asset.

Work Experience

• Five years of experience in the field of information technology and/or telecommunications systems is required

Language Requirements

• Fluency in Serbian and English is required

Driving licence

• Driving license and ability to travel independently is required

This is a local position, it is therefore open to Nationals of Serbia and to individuals who have a valid residence/work permit.
Contract type: Individual Contractor Agreement (ICA)
Contract level: Local ICA 5
Contract duration: Up to 100 w/days in the period of one year with possibility of extension 


For more details about the ICA contractual modality, please follow this link:
https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx

• Please note that the closing date is midnight Copenhagen time
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.

Diversity

With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.