National Consultancy on conducting trainings on Case management in social work
Social Work Case Management is a method of providing services whereby a professional Social Worker collaboratively assesses the needs of the client and the client’s family, when appropriate, and arranges, coordinates, monitors, evaluates, and advocates for a package of multiple services to meet the specific client’s complex needs. The objective of this assignment is to help the participants acquire knowledge and practical skills in implementing case management while working with children and families in social service departments. The development of the training package needs to be guided by the internationally recognized principles and practices of social work and aligned with national framework on social services.
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Azerbaijan has made significant progress in economic and social development since independence which resulted in poverty reduction as well as improvement of the quality of education and health services. According to official data, the proportion of the population living below the national poverty line fell sharply, from 49 per cent in 2001 to 5 per cent in 2014, whereas the proportion of people living in the poorest quintile declined slowly, from 17.3 per cent in 2008 to 13.8 per cent in 2013. Lots of efforts have been put in place in developing and implementing a series of social protection schemes to vulnerable households and people that consists of social insurance, social assistance, social compensation and social services. In order to streamline and mainstream the social protection mechanisms with the international trends and also to meet the growing needs of children and families in vulnerable situations, the Government of Azerbaijan has adopted the Law on Social Services in 2012. The Law provided legislation framework to provision of social services to persons and families experiencing hardship. The Law on Social Services also clearly defined the role of social workers in the social protection system.
A well-documented international body of research, policy and practice also demonstrates that social work is an important element which undertakes the role of helping families and children to identify their problems and refer such families to necessary resources and services to meet their needs. This will in turn will reduce vulnerabilities of families and children and ensure greater protection of their rights. Protection and promotion of the rights of most vulnerable children is at the heart of the child protection system. In other words, a system of well-coordinated and functional mechanisms ensuring identification, recording/reporting, referring and intervening in the cases of violations of child rights is a vital tool to achieve greater outcomes for most vulnerable children.
UNICEF-Government of Azerbaijan Country Program of Cooperation 2016-2020 has defined the priority target to develop a child-centered and equity focused social protection system with strong synergy among various service providers, a national mechanism to identify the most deprived children, and efficient and effective national and local referral system to the relevant services and facilitate cash and other in-kind assistance so to provide deprived children with access to inclusive social protection. In addition, country target of establishing national and subnational institutional mechanisms to identify, refer and report instances of violence, abuse, exploitation and neglect of children is also associated with having fully functional social work system. These targets are aligned with the UNICEF Strategic Priority in the area of development of the quality assurance system for social service work, including developing a “ladder” of professionalism from community volunteer, to para social worker, to in-service training of senior social workers. The licensing/accreditation of social work professionals is central to maintaining and upgrading the quality of the work. Making space for a para social work workforce can address coverage concerns, but mechanisms must be in place to ensure quality assurance that would support a results chain of excellence, learning and enhancement of professional competence.
In order to achieve all these targets the Government of Azerbaijan continues reforms in social services system through introducing social work model gradually. The Ministry of Labor and Social Protection of Population (MoLSPP) intends restructuring its local social protection departments and recruiting trained para social workers. This staff will deal with social work for vulnerable individuals (including children) and families to address their immediate needs. In this context, MoLSPP has requested UNICEF to provide technical assistance for capacity-building of these staff members. Relevant staff members of the MoLSPP received five days training course on “Basic concept and principles of social work with individuals (including children) and families” in 2017. Following this introductory programme, UNICEF and the MoLSPP agreed on providing in-depth training module on “Case-management in social work” in 2018.
A national consultant is expected to support the implementation of this assignment.
 MDG Indicators of the Republic of Azerbaijan,www.stat.gov.az/source/millennium/source/MDG_en-14.08.2015.pdf, accessed 22 October 2015.
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Social Work Case Management is a method of providing services whereby a professional Social Worker collaboratively assesses the needs of the client and the client’s family, when appropriate, and arranges, coordinates, monitors, evaluates, and advocates for a package of multiple services to meet the specific client’s complex needs.
The objective of this assignment is to help the participants acquire knowledge and practical skills in implementing case management while working with children and families in social service departments.
The development of the training package needs to be guided by the internationally recognized principles and practices of social work and aligned with national framework on social services.
Within this position national consultant has the following tasks and responsibilities:
- Develop a training package (presentations and handouts) on “Case-management in social work” in Azerbaijani language which will include minimum:
- Case Management (CM);
- Assessment Procedure
- Service provision and monitoring
- Core assessment methods and tools
- The link between assessment and planning. The stages of change model
- Conflict resolution and crisis intervention
- Child development planning process and procedure
- Follow-ups with Client and Service Providers
- Conduct 3 days (minimum 18 hours) training program for each group from the local staff of MoLSPP with total 18 days for 6 groups.
- Conduct pre-and posttest to measure the level of knowledge gained through the training program.
In the period of September 10 to December 14 2018, the following deliverables are expected:
10 working days, by 22 September
1. Training package (methodology, presentations and handouts) on “Case management in social work”
3 working days, by 10 October
2. Final version of the Training package incorporating feedbacks from UNICEF
18 working days by 14 December
3. Conducting trainings on “Case-management in social work” for 6 groups representing local branches of MoLSPP.
- Advanced university degree in Social Sciences, Social Work, Psychology, Policy Analysis, or related field;
- Minimum 5 years of consultancy experience (particularly as a trainer) in the area of Social Work, Social Services, and Social Policy;
- In depth knowledge of social work, social services and child protection,
- Strong presentation skills and experience as a public speaker;
- Knowledge of poverty, deprivation and social exclusion issues; women and child related issues; social and economic aspects of well-being;
- Ability to work in a team with tight deadlines;
- Familiarity with UNICEF’s mission and mandate;
- Fluency in Azerbaijani, knowledge of English is an asset.
Mandatory training requests:
It is necessary for consultants and individual contracts to complete the following online courses no later than one month after signature of the contract:
- Basic security in the field;
- Advanced security in the field;
- Ethics and integrity at UNICEF;
- Prevention of sexual harassment and abuse of authority;
- Sexual exploitation and abuse (PSEA);
- UN Human rights and responsibilities.
The above courses can be found on Agora through the following link: UNICEF Mandatory Training/Learning Classes
Interested individual consultant must submit the following documents/information to UNICEF for application:
a) CV and motivation letter.
b) Financial proposal: inclusive of all fees.
c) 1-2 written examples for similar assignments in the past.
For every Child, you demonstrate…
UNICEF’s core values of Commitment, Diversity and Integrity and core competencies in Communication, Working with People and Drive for Results.
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UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.
Only shortlisted candidates will be contacted and advance to the next stage of the selection process.
- Organization: UNICEF - United Nations Children’s Fund
- Location: Baku (Azerbaijan)
- Grade: Consultant - Contractors Agreement - Consultancy
- Children's rights (health and protection)
- Social Affairs
- Project and Programme Management
- Closing Date: 2018-09-06