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National Professional Officer (Human Resources)

Kuala Lumpur (Malaysia)


The WHO Global Service Centre (GSC) provides administrative services to all staff and all WHO offices and partner entities worldwide in respect of human resources, payroll, procurement, accounts payable and support of specific corporate IT applications. The aim of this Centre is to serve as the global platform for the swift and reliable delivery of a comprehensive array of products and services covering all these fields.


The Global Human Resources (GHR) team within the GSC focuses on the execution of HR services on a global scale with the aim to provide reliable, efficient, and consistent services as a one-stop-shop for all staff in WHO and partner agencies.


The duties to be performed by the incumbent include, but not limited to the following\:

  • Provides specialized services including verification of letters and other official documentation, entitlements, and implementation in the Global Management System (GSM) and brings to the attention of the supervisors non-routine cases that warrant detailed examination. 
  • Supports his/her supervisor in setting and monitoring objectives and priorities for the sub-team agreed-upon by the supervisor.
  • Organizes the workflow in the sub-team by identifying priorities and allocating daily tasks to ensure timely response to clients and the implementation of specialized HR transactions to all staff members administered by WHO.
  • Motivates the staff within the sub-team to provide high-quality, client-oriented services to clients across WHO and partner agencies.
  • Provides feedback on performance of his/her direct reports.
  • Monitors compliance with the Service Level Agreements (SLAs) and draws attention to deviations so that corrective action can be taken as and when applicable. Makes proposals for changes where necessary.
  • Provides guidance and instructions to sub-team when necessary, support his/her direct reports on the correct application of rules in the processing of routine transactions; draws supervisor's attention to any particular situations or types of problems which occur regularly. 
  • When required, provides technical information to managers and staff on correct application of HR rules, regulations and procedures.
  • Works closely and collaboratively with other NPOs across GHR.
  • Performs other duties as required.




  • University Degree from a recognized university with specialization in Human Resources Management, Business Administration, Behavioral Sciences or related fields.


For WHO staff please see e-Manual III.4.1, para 220.



  • Some experience in leading a team.





  • A minimum of one year relevant experience in the area of human resources administration.
  • Experience in the application of rules and regulations in a large organizational entity.


  • Experience in working in a Shared Service Centre would be an advantage.


  • Good knowledge of HR management concepts and applications in a larger Organizational context.
  • Ability to lead and motivate a group of team members to achieve the unit's goal.
  • Ability to work under pressure and prioritize the workload.
  • Ability to multi-task while paying attention to detail.
  • Sound judgment, integrity and tact when dealing with others.
  • Ability to plan and manage projects.
  • Good analytical and general organizational skills.
  • Excellent inter-personal and communication skills.
  • Able to impart knowledge to others.

WHO Competencies

  1. Communication
  2. Teamwork
  3. Producing results
  4. Creating an empowering and motivating environment
  5. Ensuring the effective use of resources

Use of Language Skills

Essential\: Expert knowledge of English.
Desirable\: Intermediate knowledge of French.


Remuneration comprises an annual base salary starting at MYR 79,185 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.


  • This vacancy notice may be used to fill other similar positions at the same grade level including those of a temporary nature.
  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link\: http\:// Some professional certificates may not appear in the WHED and will require individual review.
  • Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
  • WHO is committed to workforce diversity.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • This is a National Professional Officer position. Therefore, only applications from nationals of the country where the duty station is located will be accepted. Applicants who are not nationals of this country will not be considered.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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  • Organization: WHO - World Health Organization
  • Location: Kuala Lumpur (Malaysia)
  • Grade: NO-A, National Professional Officer - Locally recruited position - Junior level
  • Occupational Groups:
    • Human Resources
  • Closing Date: 2018-09-13

What does it mean?

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