Complaints and Livelihoods Officer

Complaints and Livelihoods Officer

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfilment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation

The Livelihood Officer will be responsible for identifying sustainable employment opportunities for individuals completing their contract with the GIZ cash for work program in Wadi Mujib. In addition, the Livelihood Officer will manage the internal DRC complaints system for all CfW and job referral beneficiaries.

About the job

The individual will report directly to Livelihoods Team Leader. Your main duties and responsibilities will be:

• Conduct counselling intake with beneficiaries that complete their CfW cycle and ensure all beneficiary data has been logged on the DRC gamma database to optimize referrals.
• Create database of locally available job vacancies that are accessible to (in terms of skill level and location) individuals completing their short-term work contract.
• Meet with private sector employers to identify their staffing needs in order to better match existing skillset of beneficiaries with sustainable job opportunities.
• Ensure all beneficiary data has been logged on the DRC gamma database in order to optimize referrals.
• Facilitate linkages between beneficiaries and potential employers, including the preparation of exposure visits to the places of work as needed.
• Manage the use of the Complaints Mechanism in order to field any complaints coming from direct CfW beneficiaries involved in the program, including conducting spot checks with beneficiaries.
• In coordination with the livelihood unit, lead the roll out of new tools and processes for the program;

• Support in data collection, monitoring, and evaluation efforts with DRC's Monitoring and Evaluation assistants as needed.

• Adhere to work plans laid out by the Livelihood Team Leader and/ or Madaba Base Manager.

• Support continual improvement of DRC's livelihood activities by capturing and sharing key challenges, articulating obstacles and proposed solutions, and identifying success stories to highlight.

• Assist in the enforcement of HAP Principles of Accountability;

• Ensure the application of DRC Code of Conduct and DRC Policies and Procedures.

About you

Bachelors degree in social sciences, humanities, development studies or other relevant fields.

Required / Desirable

• Bachelor's degree in business, economics, political/social sciences, public administration, international, development or a relevant equivalent;

• Strong understanding of market and private sector dynamics in the project location;

 • Good interpersonal skills and ability to foster communication and negotiation among local stakeholders;

• Strong organizational and time management skills;

 • Ability to work effectively as an integral part of a multi-disciplinary, multi-cultural team and to work with a wide range of government and community counterparts, and other stakeholders;

 •    Understanding of the socio-economic conditions of Syrian refugee populations a must;

• Ability and willingness to maintain regular presence at project sites and to work during irregular working hours;

• Ability to write reports in a timely fashion;

 • Computer skills (Excel, Microsoft, PowerPoint and Outlook).

• Understanding of the socio-economic conditions and labour market constraints of Syrian refugees highly desired;

• Ability to work effectively as an integral part of multi-disciplinary, multi-cultural team and to work with a

wide range of

• Arabic (fluent) / English (excellent)

In this position, you are expected to demonstrate DRC’ five core competencies: 

Striving for excellence: You focus on reaching results while ensuring an efficient process. 

Collaborating: You involve relevant parties and encourage feedback. 

Taking the lead: You take ownership and initiative while aiming for innovation. 

Communicating: You listen and speak effectively and honestly. 

Demonstrating integrity: You act in line with DRC’s vision and values. 

We offer

Contract length: Until 31 Dec contract including three months as probation period, renewable based on both funding and performance.

Level: D

Designation of Duty Station: Karak

Start date: As Soon As Possible

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Nationals; please refer to drc.ngo under Vacancies.

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Closing date for applications: 10 Sep 2018

If you have questions or are facing problems with the online application process, please visit drc.ngo/jobsupport.

For further information about the Danish Refugee Council, please consult our website drc.ngo.