Head of Support Services

 

 

ABOUT THE JOB

The Head of Support Services will ensure the existence of an effective and efficient support services in areas of Finance, Administration, Human Resources, IT and Supply Chain.  You will play a key role in developing and implementing country-specific strategies as well as improving operational systems, processes and policies in support of DRC’s mission in Yemen. You will be a member of the Senior Management Team, with overall responsibility of program support and timely completion of annual performance indicators under support functions. You will also play a significant part in qualifying and implementing initiatives coming from the global and regional DRC organisational development and financial accountability initiatives. Furthermore, you will ensure timely and appropriate communication with Area Managers, Sector Managers and Project Managers concerning all issues related to finance, administration and human resources and work proactively to resolve differences and prioritize time-sensitive tasks. 

 

You overall responsibilities will be:

 

• Lead and manage the Support Managers and Heads of Bases (including people planning, performance, well-being and development) 
• Manage, deliver and report on current operations programme support in geographic scope 
• Establish high performing support teams ensuring high-quality approaches are maintained 
• Develop and improve operational approaches, compliance and systems, and support the Country Director to build and deliver effective and sustainable interventions. 
• Responsible for the strategic development, management and implementation of the support operations
• Ensure appropriate technical support is available to programs, in line with organizational priorities 
• Ensure support for annual planning and review processes 
• Direct responsibility for ensuring that the DRC Programme operates in accordance with DRC’s support function guidelines.
• Ensure that the Country Master Budget is updated on a monthly basis and is used to adequately poulate project proposals or cost cutting measures.  

• Support the Country Director and the Senior Management Team in liaising with donors and authorities, especially as relates to issues of compliance, registration, and audit 
• Oversee the operational support units for the country by providing strategic leadership and technical support to the areas under his/her supervision 
• Supervision, audits and controlling and implementation of corrective actions related to DRC’s operational standards within support area. 
• Ensure that DRC retains and continually develops its operational capacity to provide rapid emergency response in particular within its procurement and transport systems 
• Develop a risk management plan for the country that identifies the major financial and operational risks and implement a mitigation strategy 
• Ensure that all administrative and legal-related systems are accurate and maintained 
• Work to build the capacity of the operational support staff throughout the operation though frequent in-service training sessions and mentoring support 
• Contribute to the development and implementation of DRC’s global development initiatives. 

• Ensure ERP functionality is properly used by relevant staff 
• Apply reports and data analytics from DRC Dynamics to improve overall performance 
• Act as heavy user for most of the Projects & Finance functionalities 

ABOUT YOU

• At least 7 years' experience in relevant field 
• At least 4 years' experience with people management 
• Experience in a similar role in an international NGO 
• Proven leadership skills and a competence in people management  
• Proven operational management experience and capability, including in conflict areas 
• Proven significant financial, information and systems management experience 
• Significant experience in procurement and tender processes 
• Understanding and experience of institutional fundraising 
• Understanding of the countries in which DRC operates and sensitive to the cultural context 
• Experience working in an ERP system, including supply chain, finance and HR systems 
• Full professional proficiency in English 

• Striving for excellence: Focusing on reaching results while ensuring efficient processes.  
• Collaborating: Involving relevant parties and encouraging feedback.  
• Taking the lead: Taking ownership and initiative while aiming for innovation.  
• Communicating: Listening and speaking effectively and honestly.  
• Demonstrating integrity: Acting in line with DRC's vision and values.