IT Solutions Associate (Beneficiary Services for Partners) - SC 6, Erbil, Iraq. WFP/IRQ/2018/47

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. In Iraq, WFP assists conflict-affected families in every corner of the country. By providing food, cash, and vouchers to displaced Iraqis and Syrian refugees, WFP is helping to save lives and livelihoods. From ready-to-eat emergency food being given to people fleeing conflict to cash assistance helping Syrian refugees get back on their feet, WFP is there to help.

ORGANIZATIONAL CONTEXT

IT Solutions Associate will report directly to the Business Transformation Officer responsible for Beneficiary Services for Partners who is based at the Country Office in the Beneficiary Services Team.

JOB PURPOSE

The incumbent will perform activities and analytical work of a reasonable level of complexity to support partners and maintain contacts with internal and external counterparts to surface beneficiary and transfer management requests that require technology solutions.  Incumbent will use their technical knowledge and experience to assist in gathering and analysing partner needs, and supporting solution delivery.

Understand partner requests and operating environment in order to contribute to the transformation of their requirements into solutions exploiting technology capabilities and focusing on partner satisfaction.

KEY ACCOUNTABILITIES (not all-inclusive)

• Contribute to capturing, analysis and documentation (i.e. through diagrams, flowcharts, data models, user experience designs, storyboards) of business requirements for technology solutions and services.
• Work with more senior team members to communicate business requirements to business counterparts, for a shared understanding of the requirements and effective implementation of strategies/plans.
• Contribute to the baselining and tracking of business requirements through to implementation for efficient management of change.
• Test and analyse technology solutions and document the match against business requirements for quality and accuracy.
• Maintain contacts with business counterparts to bring surface their request into the Technology Unit and keep them informed of actions.
• Maintain up-to-date the catalogue of beneficiary technology solutions and services solutions offered to partners, including current, retired and those in the pipeline to support effective knowledge management.
• Review how technology service levels align with Service Level Agreements (SLAs) for solutions or services focused on the partners and alert service managers of discrepancies. Assist to survey partner satisfaction with technology solutions and services for beneficiary and transfer management.
• Support project managers in managing estimates, business cases, planning, risk identification, issue management for the effective delivery of technology solutions.
• Adhere to processes and procedures for Business Relationship Management, Business Analysis and IT Project Management functions to ensure compliance and consistency.
• Provide training in beneficiary and transfer management solutions and services.
• Perform any other duties as required.

STANDARD MINIMUM QUALIFICATIONS

Education:Completion of secondary school education. A post-secondary qualification at certificate, diploma or degree level in mathemetics, statistics, computer science, information management, finance or economics.

Language: Proficiency in English, Kurdish is highly desired, Arabic and other UN Languages are assets.

Experience: Five years or more proven experience in business relationship management, business process analysis and innovation ideation, technology solution design and digital transformation project management.  Experience with government partnership engagement will be an added advantage..

• Experience with digital transformation (DT) approaches and role of emerging or new information technologies to achieve DT of traditional business.
• Ability to conduct process and system architecture development, analyse current designs for improvements and enhancements and specify any required changes.
• Utilise working knowledge of project and change management approaches to collect and analyse relevant data from multiple stakeholders to develop evidence based business case for change.
• Exhibit thorough understanding of processes to define, prioritize and customize technology solutions to requirements.
• Facilitate open communication and discussion with clients to assess and promote understanding of need for future changes in services, products and systems, resulting in overall client satisfaction.
• Ability to quickly gain in-depth understanding of operational requirements, business issues and opportunities to conduct stakeholder and benefit analysis of options to identify effective and optimal automated/ non-automated solutions that meet business

Knowledge: 

• Demonstrate continuous updates of knowledge about new technologies and product modifications.
• Good communication skills required to give and receive information and work with a variety of individuals.
• Ability to prioritise, multi-task, coordinate workloads, and work under pressure to meet deadlines.
• Ability to be creative yet analytical with a logical mind and an eye for detail.
• Ability to work unsupervised and under own initiative

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.
•  Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity.
•  Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.
•  Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.

People  

• Look for ways to strengthen people's skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.
•  Create an inclusive culture: Facilitates team building activities to build rapport in own unit.
•  Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.
•  Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.

Performance

• Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.
•  Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.
•  Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.
•  Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.

Partnership

• Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.
•  Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.
•  Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.
•  Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfill the needs of internal and external partners.

FUNCTIONAL CAPABILITIES

DEADLINE FOR APPLICATIONS

30 Sep 2018

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Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.