Area Registration Officer

Relief and Social Services Department

Internal Vacancy Announcement

Area Registration Officer, Grade 11

Deadline for Applications

01 October 2018

Contract Type & Duration

Fixed Term – 3 years

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Vacancy Announcement Number

LF/16/2018

Duty Station & Department

North Lebanon Area / Relief and Social Services Department

UNRWA encourages applications from qualified women and welcomes applications from qualified candidates with disabilities.

UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for professionals like you.

UNRWA's human development goals

UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. UNRWA has identified four human development goals as the focus of the Agency's operations in committing to fostering human development of Palestine refugees by helping them to: lead long and healthy lives, acquire knowledge and skills, achieve decent standards of living and enjoy human rights to the fullest possible extent.

How can you make a difference? 

You will be joining a team of around 3000 staff in the Lebanon Field Office working to foster the human development of some 470,000 registered Palestine refugees.••

The Area Registration Officer will be responsible for:

The main responsibilities include:

• ••••In coordination with the FERO or/and Assistant/FERO, supervises, guides and advises Registration Assistants at Area level on day-to-day activities and ensures compliance with the Consolidated Eligibility and Registration Instructions (CERI);

•Ensures the safety and security of the on-line registration system and other confidential and/or sensitive information at Area level; maintains all registration records in safe custody;

•Reviews and approves registration applications concerning registered persons such as transfers, splitting, etc. and recommends other applications that require higher approval authority;

•       •Checks and compares electronic/computerized forms with relevant documents for registration functions carried out by Registration Assistants at Area level before sending to Field Office; ensures complete documentation sets are submitted;

• ••••Arranges for printing and distribution of new registration cards and replacement of lost or damaged ones; ensures safe disposal of old cards when received;

• •••••Receives queries and complaints from refugees concerning eligibility and registration matters; settles some at Area level and forwards the more complex cases to the Field Eligibility and Registration Officer for further review;

• •••••Prepares a monthly statistics report regarding his/her Area for use in planning and forecasting by management;

• •••••Conducts quality control over registration transactions and issuance of registration cards and scanned documents performed by Registration Assistants;

• •••••Verifies refugee status for requests received from other departments to identify eligibility for UNRWA services;••

• •••••Ensures that the Registration Assistants within his/her respective Area are adequately and sufficiently trained to carry out their work in an efficient manner and in compliance with the set policies, processes and procedures;

• •••••Checks for and alerts his/her supervisor on any errors/negative trends, whether data or system related, in order to initiate corrective action;

• •••••Performs such other duties as may be assigned.

Conditions of service•

Monthly basic salary L.L. 1,797,433.-

Other benefits include:

• Provident Fund contribution (15% of basic salary paid by the Agency)

• Dependency allowances, Dependent spouse: L.L 60,000 per month

••• Dependent child: L.L 33,000 per month

• 30 days of annual leave

• Compulsory medical insurance

To qualify for this position, you will need:

Education

•Post-secondary diploma in business administration or other related discipline.

Work

experience

At least five years' experience in registration activities with reasonable experience in area administration

Language(s)

Good knowledge of spoken and written Arabic and English.

You will also need to demonstrate the following competencies:

•         Ability to work under pressure and cope with heavy workload;

•         Effective organizational and communication skills;

•         Demonstrated ability in leading and being a part of a team

•         Ability to take initiative and maintain cordial relationships with all concerned

•         Knowledge and ability to operate basic computer software used by Agency.

Desirable Qualifications

•               A university degree in business administration, public administration, commerce or

•••• related field;

•               Knowledge of the refugee community and Agency rules, regulations and instructions

•••• relating to Relief and Social Services.

For guidance on how to prepare for competency-based interviews:

https://careers.un.org/lbw/home.aspx?viewtype=AYI

Recruitment in UNRWA Lebanon – How it works:

https://jobs.unrwa.org/frmFieldAnnouncementsList.aspx?id=3

How to apply

To start the application process, applicants are required to register at http://jobs.unrwa.org by creating a personal profile and completing UNRWA Personal History Form. Only applications received through http://jobs.unrwa.org will be considered. Due to the large number of applications received for UNRWA vacancies, only applicants short-listed for interview will be contacted. Please ensure that the e-mail address that you will indicate in your Personal History Profile is accurate, candidates shortlisted for test or interview will only be contacted by e-mail. No follow up phone calls will be made.

The United Nations does not charge fees at any stage of the recruitment process. The United Nations does not concern itself with information related to bank accounts.

•

General information

This vacancy notice is open only to internal candidates (fixed-term) working at UNRWA Lebanon Field. (Individual Service Provider, Daily Paid, UNOPS and UNV are considered as external Candidates)

UNRWA is a United Nations organization whose staff are expected to uphold the highest standards of integrity, neutrality and impartiality. This includes respect for and commitment to human rights, diversity, and non-violent means of dealing with all kinds of conflict. UNRWA staff are expected to uphold these values at all times, both at work and outside. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. UNRWA is a non-smoking work environment. Non-staff applications will not be considered.

The Agency reserves the right not to make an appointment, to make an appointment at a lower grade, or to make an appointment with a modified job description

Date of issue: 18 September 2018