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Review of Facilitators Mechanism for UNICEF Iraq Programme Delivery Consultant

Baghdad (Iraq)

The consultant will Undertake a comprehensive review of the procedure and use of Facilitators to support planning, implementation, technical support and monitoring of UNICEF interventions in Iraq.

Background

Over the past 15 years, UNICEF Iraq has been utilizing “Facilitators” to support delivery and monitoring of programme activities in areas that are not easily accessible to UNICEF staff members. Facilitators are drawn from Iraqi citizens with specific expertise and a thorough knowledge of the territory in which they operate, based on their residency and/or work experience and contracted through an institutional contract.

The facilitator system was first established in 2003 when the Iraq office and majority of the staff were relocated from Baghdad to Amman. Initially called “Monitors”, they were primarily responsible for monitoring UNICEF-supported activities. As time passed, they started to contribute to planning and coordinating UNICEF activities in their area of responsibility. Accordingly, in recognition of their expanded role, the title was changed to “Facilitator”. Originally, all the Facilitators in a governorate or geographical area reported to the Chief Facilitator of the concerned governorate or geographical area. The Chief Facilitators in turn reported to UNICEF Staff in the relevant sections. These Facilitators provided necessary support for coordinating, planning, implementation monitoring and reporting of project activities. In the absence of international and national staff on ground, they performed various functions which otherwise would have been performed by UNICEF staff. These Facilitators acted as effective advocates: the eyes, ears and hands of UNICEF. Until late 2007 the Facilitator system was focused on sectoral programmes and in selected geographic areas. Starting December 2007, the system was geared towards coordinated/integrated programme covering each of the 18 Governorates in Iraq. 

In July 2016, following a review of the system, including geographic distribution, skill-sets, reporting lines, and the management of the contractor itself, Iraq CO most recently entered in to a Long-Term Arrangement with Al Sami Company for the provision of Facilitators in Iraq and issued detailed Standard Operating Procedures (SOPs) outlining the procedures, work flow processes, responsibilities and accountabilities for the use of facilitator services in Iraq. Currently two categories of facilitator can be contracted (facilitator or senior facilitator) and are embedded within field offices, certain programmes and certain operations sections. Given the significant changes in 2018 in programming and operational context, access and staffing capacity, and drawing from lessons learned in the use of the facilitator modality over the past years and within Iraq and the MENA Region, Iraq Country Office wishes to undertake an in-depth review of the modality, TORs and SOPs for facilitator use to inform the new process and modalities for use of Facilitators from February 2019.

Given the scope and scale of this task, Iraq Country Office wishes to draw upon the expertise of a consultant to undertake this process in consultation with ICO staff and management.

 

 

Objectives of the Consultancy

Undertake a comprehensive review of the procedure and use of Facilitators to support planning, implementation, technical support and monitoring of UNICEF interventions in Iraq.

 

Specific objectives

  • Review existing Country Programme human resources needs to achieve planned results in reference to areas with limited access
  • Review value addition of Facilitators roles related to planning, implementation, technical support and monitoring Review whether the specific functions the current facilitators play is still required.
  • Assess cost effectiveness of using Facilitators versus other modalities of operation to support to planning, implementation, technical support and monitoring in hard to reach areas

 

Documentation of evidence and risk

  • Document examples of course corrections and programme adjustments made based on technical advice and monitoring roles carried by Facilitators.
  • Document lessons learned on facilitator use in Iraq
  • Assess the technical fit of Facilitators to the programmes of work they were assigned to
  • Analyze the current context, risks and prevailing organizational concerns (e.g. PSEA) that would inform continued use of Facilitators in Iraq

 

Recommendations

  • Propose recommendations, options, modalities and procedures for the continued, effective and efficient contracting and use of Facilitators by Iraq Country Office.
  • Provide recommendations to be used as the basis for taking forward the use of Facilitators (for example, advise on geographical areas and performance areas that should continue or discontinue using Facilitators based on need).

 

Follow-up

  • Follow-up work will be based on overall recommendations by the Consultant. For example, if there is a recommendation to continue the use of facilitators, follow up work may include developing the requisite TORs for the service contract, TORs for the Facilitators, SOPs for facilitator use; Codes of Conduct for Facilitators and technical guidance on monitoring and reporting activities to be done by Facilitators.

 

Methodology

  • Undertake a desk review of most recent documents related to the facilitator modality and use in Iraq and MENA
  • Meet and consult with key UNICEF staff (field operations, programme and operations) using the facilitator modality as well as with Facilitators, implementing partners with whom Facilitators interacted, and the contracting company representatives.
  • Consultation with UNICEF sections (field operations, programme and operations) who use the facilitator modality and with Facilitators and current service provider to review relevance of roles and responsibilities of Facilitators related to planning, implementation, technical support and monitoring. 
  • Present findings and recommended options, modalities and procedures for the continued contracting and use of Facilitators by Iraq Country Office to UNICEF CMT for endorsement
  • Document findings from the review of Facilitators use in Iraq, lessons learned/good practice and risk informed, recommended options, modalities and procedures for continued, use of Facilitators by Iraq Country Office.
  • Develop the requisite documents for the contracting, process, management and use of the facilitator modality by UNICEF Country Office

 

Deliverables

  1. Presentation to the CMT of initial findings and recommended options, modalities and procedures for the continued contracting and use of Facilitators by Iraq Country Office.
  2. Final report which includes: a comprehensive review of the use of Facilitators to support planning, implementation, technical support and monitoring of UNICEF programmes in Iraq; lessons learned and good practice from facilitator use in Iraq and risk informed, recommended options, modalities and procedures for the continued, effective and efficient contracting and use of Facilitators by Iraq Country Office.  
  3. Key documents to contract out and enhance the quality and effective use of Facilitators by UNICEF Iraq, including: TORs for the service contract; TORs for the Facilitators; SOPs for facilitator use; Codes of Conduct for Facilitators and technical guidance on monitoring and reporting activities to be done by Facilitators

To qualify as an advocate for every child you will have…

    • Advanced University degree in social science or a related field
    • Demonstrated experience of at least 10 years in the use of third party arrangements for programme planning, implementation, technical support and monitoring
    • Knowledge of UNICEF programming and programme delivery
    • Ability to work independently but in collaboration with a variety of stakeholders
    • Technically sound in drafting and editing reports.
    • Excellent communication and writing skills in English. 
    • Adaptability and flexibility, client orientation, confidentiality, initiative, concern for accuracy and quality
    • Experience of similar work in other countries, especially MENA region is highly desirable

     

    Time line and Location: October or December 2018, with a total of 14 working days in Iraq (based in Baghdad with travel to all field offices) and 10 working days in home location (desk review, final write up).

    Responsibility of UNICEF Country Office

    • The Consultant will be supervised by the Chief of Field Operations with support from the Deputy Representative and Chief of Planning, Monitoring and Evaluation
    • Daily subsistence Allowance for the period of stay in Iraq
    • The office will arrange in-country transportation to UNICEF Iraq offices during the consultancy

For every Child, you demonstrate…

UNICEF’s core values of Commitment, Diversity and Integrity and core competencies in Communication, Working with People and Drive for Results.

The technical competencies required for this post are….

View our competency framework at

http://www.unicef.org/about/employ/files/UNICEF_Competencies.pdf

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

Candidates will not be considered if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation or sexual abuse, or crimes other than minor traffic offences, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts.

Remarks:

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
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  • Organization: UNICEF - United Nations Children’s Fund
  • Location: Baghdad (Iraq)
  • Grade: Consultant - Contractors Agreement - Consultancy
  • Occupational Groups:
    • Project and Programme Management
    • Children's rights (health and protection)
  • Closing Date: 2018-09-29

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