Caseworker - Roving

Requisition ID: req2788

Job Title: Caseworker - Roving

Sector: Program Administration

Employment Category: Fixed Term

Employment Type: Full-Time

Location: Malaysia-Kuala Lumpur UNHCR

Job Description

The IRC has a rich history of assisting refugees to apply for U.S. resettlement, from its founding in 1933 to help vulnerable individuals escape Nazi-occupied Europe, to pioneering the Joint Voluntary Agency which assisted Indochinese refugees for 22 years, to operations in Croatia, Sierra Leone and Sudan. Over the years, IRC has processed some half million refugees worldwide for U.S. resettlement.

Based in Bangkok with four field offices in Thailand and Malaysia, the IRC Resettlement Support Center (IRC-RSC) assists persons throughout East Asia seeking permanent resettlement in the United States. RSC prepares refugee applications for the U.S. Refugee Admissions Program, provides information to resettlement agencies about arriving refugees and offers cultural orientation training to those refugees bound for the U.S.

Job Overview/Summary: The Caseworker - Roving (CWR) provides both general processing and casework services on behalf of refugee applicants for the USRAP. This position, while falling within the Casework Department, is anticipated to spend a portion of the contract seconded to other departments within the organization and/or USRAP partner organizations. The CWR also performs other office functions outside of the general responsibilities as assigned by immediate supervisor.  This position reports to the Casework Manager - Roving.

 

Qualifications

Major Responsibilities:

• Conduct pre-screening interviews of refugee applicants in accordance with RSC standards
• Ensure accurate data entry into the database system
• Perform quality control checks to finalize cases for USCIS presentation
• Provide accurate information to refugee applicants regarding USRAP
• Communicate with immediate supervisor regarding developments in daily caseloads, including urgent protection needs or medical conditions of applicants and their families
• Assist with review and follow up on long-term hold caseloads
• Perform other duties as assigned, inclusive of deployment to assist other RSC departments and possibly partnerorganizations within the USRAP.

Job Requirements:

Education:

• Minimum college Diploma with Psychology or Sociology background  or equivalent to 1-2 years of relevant professional experience preferred
• Fresh graduate with any direct/indirect exposure with any humanitarian related activities is encourage to apply

Work Experience:

• Candidate with a minimum of 1 year of relevant resettlement processing experience is advantageous
• Candidate with previous working experiences/direct or indirect engagement with NGOs and any other humanitarian exposure is highly desired
• Previous exposure in a multi-cultural environment is advantageous

 Demonstrated Skills and Competencies:

• Good typing skill with an average of 40 – 50 words per minute
• Ability to perform data collection through good listening skill, analytical skill, attention to details, meticulous, high level of accuracy
• Good report writing skills – ability to produce report with minimal error in comprehension in grammar, precise
• Able to complete QC on reports
• Good communication skills with a pleasant demeanor to encourage participation from beneficiaries
• Able to multitask, work effectively under pressure and manage repetitive work
• Team oriented yet able to think and work independently
• Flexible and able to work in fast-paced, multi-cultural environment
• High level of professionalism while carrying duty as per the SOPs i.e. integrity and high confidentiality during interaction with refugees

Computer and Language Skills: 

• Computer Literacy – high level of competence in Ms Office i.e. Word, Excel, and PowerPoint, Outlook
• Excellent verbal and written English language skills
• Ability to work with Interpreters – Immediate translation skills

Certificates or Licenses:

• Not applicable, unless required by law and/or organization to carry out official duties

Others:

• Able to travel whenever required

Working Environment:  The employee is required to adhere to the “IRC Way” for professional conducts, as well as to be in compliance with all relevant Policies and Procedures while carrying his/her duties.

All other employee terms and conditions shall be as per stipulated in the Employment Contract and/or Employee Handbook.