ICT Officer (Infrastructure)
Before submitting an application, UNHCR staff members intending to apply to this Job Opening are requested to consult the Recruitment and Assignments Policy (RAP, UNHCR/HCP/2017/2 and the Recruitment and Assignments Administrative Instruction (RAAI), UNHCR/AI/2017/7 OF 15 August 2017.
ICT Officer (Infrastructure)
- Implement the Infrastructure Plan designed by the Chief, ICT Field Operations Section, taking into account local constraints and cost effectiveness.
Size and scope of role
- The incumbent ensures that the infrastructure requirements for all UNHCR offices in the Country Operation are understood and that officers have adequate functioning infrastructure to maintain communications within the field and to headquarters, and the ICT tools necessary to effectively support their work.
- With local ICT staff in field locations to provide advice and guidance in the operation of infrastructure.
- With the Senior RICTO and Chief, ICT Field Operations Section to plan and agree the approach to managing infrastructure in the field.
- UNHCR Country Office is provided with all required ICT infrastructure support.
- Country Office adheres to Service Management processes, policies, Service Level Agreements (SLAs) and standards.
- The operational infrastructure requirements of UNHCR Country Operation are understood, assessed and prioritised so that the Country Office is able to communicate effectively in the Field and with Headquarters at all times.
- Monitor and coordinate the work of all UNHCR ICT technicians and operator posts in consultation with the Heads of Office and Senior RICTO.
- When necessary, negotiate and network with national and international regulatory bodies to ensure all required permissions to operate UNHCR networks are granted.
- Promote a competent and motivated workforce trained to understand and use infrastructure facilities, who are aware of the correct procedures and practices.
- Assist in identification and recommendation of relevant training activities and the acquisition of further skills needed for field staff and users of the facilities to be aware of current and new technology.
- Disseminate the provided guidelines for communication procedures which meet staff security needs, in conjunction with the Field Safety Advisors and Senior RICTO, and promote their implementation.
- Support the Senior RICTO in ensuring that UNHCR safety planning and measures are supported by communications that meet UN and UNHCR security standards and procedures, by undertaking security assessment missions, with the Field Safety Advisors, to analyse security factors and make recommendations as required.
- Undertake regular missions to the Field/Sub-Offices to evaluate current infrastructure, write reports and makes recommendations related thereto.
- Coordinate with different agencies and implementing partners as per country operations plan on infrastructure related activities.
- Promote partnership wherever possible with sister Agencies, NGOs and other operational partners in consultation with Senior RICTO, Head of ICT Services Hub, UNHCR Representatives and Chief, ICT Field Operations Section.
- Develop, with the Senior RICTO and Chief, ICT Field Operations Section, short to medium term plans (6 months - 1 year) for the deployment, maintenance and support of infrastructure within the Country Operation.
- Identify ways to continually improve the effectiveness and efficiency of the infrastructure and its support with the Country Operation.
- Undertake other tasks or assignments within area of competence as required.
- Approve installation of new or upgraded equipment within area of responsibility.
- Decide on appropriate resolution to incidents / problems.
- Escalate issues to supervisor if incident / problem cannot be resolved with scope of responsibility.
ESSENTIAL MINIMUM QUALIFICATIONS AND PROFESSIONAL EXPERIENCE REQUIRED
- Undergraduate degree (equivalent of a BA/BS) in Engineering (Telecommunication), Electronics, IT or other related fields in the domain of infrastructure and telecommunications technology plus minimum 6 years of previous work experience relevant to the function, supporting infrastructure including 5 years in supporting Satellite communications, Field LANs and Messaging and/or Radio communications (HF, VHF). Graduate degree (equivalent of a Master¿s) plus 5 years or Doctorate degree (equivalent of a PhD) plus 4 years of previous relevant work experience may also be accepted.
- Experience of installing and commissioning VSAT, Radio and/or Field LAN and messaging systems.
- Knowledge of different satellite and terrestrial communications and network systems.
- Experience in the preparation of technical manuals and the coordination with suppliers for type approval and field clearance.
- Knowledge of English and UN working language of the duty station if not English.
DESIRABLE QUALIFICATIONS & COMPETENCIES
- Experience in the selection of microwave links interfacing with satellite and PABX systems.
- Hands-on experience with testing of terrestrial and satellite network hardware, including UPS.
- Design and development of VSAT, Radio, Field LAN and / or Messaging systems.
- EMC Training.
- GVF Training and certification.
- Deep field experience.
- Knowledge of additional UN languages.
This is a Standard Job Description for all UNHCR ICT Officer (Infrastructure) positions. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates. C001L3 - Accountability Level 3
C002L3 - Teamwork & Collaboration Level 3
C003L3 - Communication Level 3
C004L3 - Commitment to Continuous Learning Level 3
C005L3 - Client & Result Orientation Level 3
C006L3 - Organizational Awareness Level 3
M001L3 - Empowering and Building Trust Level 3
M002L3 - Managing Performance Level 3
M003L3 - Judgement and Decision Making Level 3
M006L3 - Managing Resources Level 3
X001L3 - Analytical Thinking Level 3
X003L3 - Technological Awareness Level 3 <p>The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.</p>
See below for this postion's Operational Context
For those people applying for High Risk Duty Stations, we strongly encourage them – before deciding to apply- to read the country specific security and welfare country profiles which can be found on the Intranet under Support Services - Duty of Care (https://intranet.unhcr.org/en/support-services/duty-of-care.html). Ensuring staff are better informed is part of the increased attention UNHCR is paying to Duty of Care.
Staff after having applied to High Risk Duty Stations will have access to country specific information webinars with Field Safety Section (FSS) and Staff Welfare Section (SWS) colleagues and provided with a tool to test their psychological preparedness for serving in High Risk Duty Stations. Applicants who applied for a position in a High Risk country will receive, after the deadline for applications has expired, a joint invitation from the Staff Welfare Section (SWS) and the Field Safety Section (FSS) to participate in these webinars. During the Webinars, latest updates on security and well-being will be provided, and FSS and SWS will address questions raised by participants. Applicants are highly encouraged to benefit, when applicable, from all measures as they provide most up-to-date security and well-being information helpful to assess staff’s readiness to serve in a High Risk Duty Station. A Staff Welfare Officer will also be available, if and when required, to discuss with interested applicants the results of the psychological preparedness tool as well as readiness for assignment in High Risk Duty Stations.
Under the guidance of the Senior Regional ICT Officer and direct supervision of the Assistant Representative (Admin), the incumbent to be based at the UNHCR Country Office Kabul, will head the ICT Team for the UNHCR Operations in Afghanistan, (2 sub offices and 5 field offices). The incumbent is expected to ensure the availability and serviceability of the ICT infrastructure for all UNHCR offices in the Country Operation; that all ICT personnel are equipped with adequate functional/technical competencies and ICT tools to ensure effectively maintained and efficient serviceability of ICT equipment & services. With evolving/changing technology, the incumbent is to ensure that the UNHCR Country Offices in Afghanistan are provided with all required ICT infrastructure support, assist in the planning, designing and implementation of the projects taking into account local constraints and cost effectiveness.
The ICT Officer, to the extent possible, will plan, organize and lead relevant ICT training activities for awareness and improvement of related skills needed for field staff and users of ICT facilities for the operation. That staff members are kept aware of current services and kept abreast of new technological developments being developed and/or considered by UNHCR. He/She will ensure dissemination of relevant guidelines for communication to ensure staff operational and security needs, in collaboration with the Field Safety Advisors.
UNHCR Afghanistan works closely with other UN agencies and NGO's in the country to implement its mandate and thus the ICT officer is to promote ICT partnership with the UN agencies and NGO's. The incumbent is to ensure coordination of ICT infrastructure activities with sister UN agencies and NGO's in the country. UNHCR Afghanistan operation is engaged in voluntary return and reintegration of Afghan refugees; countrywide humanitarian response to conflict-induced IDPs; protection and assistance to refugees, both in urban settings and in camp and hosting arrangements in rural areas (Pakistani refugees in Khost and Paktika). As protection-mandated agency, UNHCR retains an advocacy role in addressing opportunities and protection constraints for persons of concern to the Office and a capacity and institution building role in refugees and IDPs protection.
Over 5.7 million Afghan refugees have voluntarily returned home since 2002, 4.7 million through UNHCR's voluntary repatriation. At the same time, internal displacement has reached high-record levels in 2015 (more than 400,000 new conflict IDPs), with similar expectations for 2016 and 2017, compounding a protracted displacement crisis and fostering increasing population outflows to Europe. Despite the deterioration of security within Afghanistan, UNHCR reconfirmed the goals and validity of the Solution Strategy for Afghan Refugees and will continue to support the Government in ensuring voluntary repatriation of Afghan refugees in safety and dignity. Efforts will be made to fulfil UNHCR responsibilities in the ongoing humanitarian crisis, through a more robust protection role and through Cluster leadership (Protection and Shelter/ NFI). UNHCR will ensure a comprehensive approach to support the reintegration of returning refugees and IDPs through interventions aiming at peaceful coexistence and improved access to basic services, community infrastructure, and livelihoods. UNHCR will continue to coordinate the provision of basic assistance to the refugee population in Khost and Paktika, mainstreaming protection principles in assistance interventions. In 2017, UNHCR will continue to guarantee access to fair and transparent processes of refugee status determination, to a degree depending on the effective enactment of the new Refugee Law. Pending passage of the law, UNHCR will continue to advocate with authorities for full adherence to international standards and will pursue solutions for refugees in Afghanistan, primarily limited opportunities for resettlement. Afghanistan is a high risk country with a very complex operational environment, characterized by uncertainty and frequent security incidents.
Movement by all personnel is restricted and closely coordinated and monitored by the security officers.
All international staff are accommodated in MOSS compliant shared compounds and/or UNHCR rented guest houses.
Visits to restaurants, other social venues or in friend¿s houses are prohibited except in UN compounds and Embassies. The situation is frustrating and increase stress making it difficult to some colleagues to cope with this type of life.
Considering the serious restrictions on staff movement, it is crucial that the incumbent demonstrates a record of maintaining a positive attitude whenever confronted with adversity and restraints in his/her social life.
Staff interested in the position should be mentally, psychologically and physically fit and ready to face situations when required to be locked down in the compounds and the bunkers for the extended period of time due to incidents.
All international staff benefit from R & R (Rest and Recuperation) that is currently on a 6-week cycle for the entire country.
Apart from the UNAMA clinic which does not have proper medical facilities, there is very little medical back up, therefore staff assigned must be in good health. Candidates with conditions requiring regular treatment or medical supervision should be appropriately advised.
Banking facilities and ATM machines are available in the banks and in some locations; they have been installed in UN Compounds. International debit/credit cards can be used. The security situation continues to be unstable, volatile and indeed unpredictable in the entire Afghanistan. The overall operational context for 2017 will remain heavily dependent on a series of uncertain developments in the current year, including outcome of planned parliamentary elections in 2016, the ongoing consolidation (or fragmentation) of political authority within the Taliban, uncertain regional interests/developments in fostering peace among increasingly fragmented armed elements within Afghanistan and in the border region of Pakistan, and the continued interest among key international stakeholders in promoting a negotiated peace settlement. Formal peace talks, assuming they formally commence in 2016, may take years to reach a political settlement among disparate groups. Any progress in peace negotiations will be accompanied by continued displays of force, terrorist-type incidents, increasing spread-out of confrontation between the Security Forces and Anti-Government elements, with a renewed involvement of international military forces. As evident in the first part of the year, the daily situation in Afghanistan continues to witness a considerable number of security incidents including armed clashes, IED and suicide attacks.
Recently reported security incidents highlighted that International Community has been among the targets of the AGE. AGE groups including Taliban and Haqqani Network continue to display increased intent and capability to plan and conduct attacks across the country, increasing pressure on urban centres including Kabul Capital City.
Although UN is not the prime target, individuals can be affected as part of the international community. For this reason, UNDSS continue to impose movement restrictions resulting in further shrinking of areas of our operation.
Please note that the closing date for all vacancies in the September 2018 Compendium is Thursday 18 October 2018 (midnight Geneva time).