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  • Organization: UNHCR - United Nations High Commissioner for Refugees
  • Location: N'Djamena
  • Grade: P-3, International Professional - Internationally recruited position - Mid level
  • Occupational Groups:
    • Statistics
    • Information Technology and Computer Science
    • Operations and Administrations
  • Closing Date: 2018-10-18

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Ops Data Mgt Off

N'Djamena (Chad)

Before submitting an application, UNHCR staff members intending to apply to this Job Opening are requested to consult the Recruitment and Assignments Policy (RAP, UNHCR/HCP/2017/2 and the Recruitment and Assignments Administrative Instruction (RAAI), UNHCR/AI/2017/7 OF 15 August 2017.

Operations Data Management Officer


This position is responsible for the management of data collection and reporting activities in field operations and for training field staff on data management and analysis. The incumbent liaise with operational partners and headquarters to support data management. This position directly supervises some support staff.



- UNHCR has reliable and up-to-date data on persons of concern.
- UNHCR registration and ProGres database are maintained with high quality so that it will be used for the operational planning and producing relevant reports and statistics.


- Facilitate and/or dispatch data collection in the local operation, including data collection methodology, data processing and data analysis.
- Ensure responses to report requests from local staff, local governments, partners, donors and headquarters.
- Act as a local lead in compiling and calculating statistics.
- Train local staff and/or organize training in data management best practices.
- Liaise with headquarters on new reporting requirements and procedures.
- Ensure that relevant data elements are collected in a standardized way that is compatible with Geographic Information System (GIS).
- Coordinate with GIS Officers in the field and Senior GIS Officers in headquarters to define data structure, interfaces and algorithms.
- Liaise with implementing and operational partners on data issues, participate in and/or organize inter-agency data groups at the Field level, and, if necessary, advise partners on methodological issues and promote timely reporting of data, according to agreed standards, for which they are responsible.
- Conduct data collection audits in order to ensure that no unnecessary data collection is occurring and to ensure that all necessary data is being captured.
- Record explicit data audit trails and metadata elements when calculating statistics, such that data sources, data quality and the methods of calculation are systematically kept.
- Develop new data collection and data analysis tools, including efficient data capturing forms.
- Manage the registration ("ProGres") database, oversee data input and reporting in close collaboration with other officers (protection, registration, community services, etc.).
- Create and maintain databases and spreadsheets that meet operational requirements.
- Convert, import and export data from systems as required.
- Perform other related duties as required.


- Set and enforce data quality measures and registration standards.


- Undergraduate degree (equivalent of a BA/BS) in computer science, demography, geography, statistics, economics or a related field plus minimum 6 years of previous work experience relevant to the function. Graduate degree (equivalent of a Master's) plus 5 years or Doctorate degree (equivalent of a PhD) plus 4 years of previous relevant work experience may also be accepted.
- Experience in managing monitoring and surveillance systems in humanitarian organizations or in large, complex organizations or familiarity with ProGres and registration system.
- Knowledge of English and UN working language of the duty station if not English.


- Completion of UNHCR Operations Management Learning Programme or Standards and Indicators training would be assets.
- Technical GIS knowledge.
- Knowledge of additional UN languages.

This is a Standard Job Description for all UNHCR Operations Data Management Officer positions. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates. C001L3 - Accountability Level 3
C002L3 - Teamwork & Collaboration Level 3
C003L3 - Communication Level 3
C004L3 - Commitment to Continuous Learning Level 3
C005L3 - Client & Result Orientation Level 3
C006L3 - Organizational Awareness Level 3
M001L3 - Empowering and Building Trust Level 3
M002L3 - Managing Performance Level 3
M003L3 - Judgement and Decision Making Level 3
X001L3 - Analytical Thinking Level 3
X003L3 - Technological Awareness Level 3
X005L3 - Planning and Organizing Level 3 <p>The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.</p>
See below for this postion's Operational Context

For those people applying for High Risk Duty Stations, we strongly encourage them – before deciding to apply- to read the country specific security and welfare country profiles which can be found on the Intranet under Support Services - Duty of Care ( Ensuring staff are better informed is part of the increased attention UNHCR is paying to Duty of Care.


Staff after having applied to High Risk Duty Stations will have access to country specific information webinars with Field Safety Section (FSS) and Staff Welfare Section (SWS) colleagues and provided with a tool to test their psychological preparedness for serving in High Risk Duty Stations. Applicants who applied for a position in a High Risk country will receive, after the deadline for applications has expired, a joint invitation from the Staff Welfare Section (SWS) and the Field Safety Section (FSS) to participate in these webinars. During the Webinars, latest updates on security and well-being will be provided, and FSS and SWS will address questions raised by participants. Applicants are highly encouraged to benefit, when applicable, from all measures as they provide most up-to-date security and well-being information helpful to assess staff’s readiness to serve in a High Risk Duty Station. A Staff Welfare Officer will also be available, if and when required, to discuss with interested applicants the results of the psychological preparedness tool as well as readiness for assignment in High Risk Duty Stations.


The incumbent will need to possess excellent planning and coordination skills with respect to all aspects of data management including but not limited to human resources, administration, logistics, supply, programme and budget. Project management experience would be an asset.
The Operation Data Management Officer will organize all aspect of data management. The incumbent must possess excellent organizational skills in order to consolidate the twenty-two database from different camps/sites of refugees and IDPs and ease the transition to PRIMES.

The incumbent of the post must be strong willed, motivated and equipped with innovative ways in order to manage the demanding registration portfolio. The incumbent will also be in charge of training for UNHCR and partner staffs training. The incumbent will have to mobilize the protection and community services in the reverification operations and continuous registration.

Under the supervision of the Senior Protection Officer, the Operation Data Management Officer will coordinate the data management activities carried out in the Chad operation. S/he will directly supervise one affiliate workforce staff and three G staffs. The Operation Data Management is the technical supervisor of the registration staff in the field offices of Chad. The verification exercise combined with the biometric registration of refugees that started in March 2015 was completed on 20 December 2015. Subsequent verifications were carried out in 2017 and a national verification exercise is foreseen for 2019.  As of 30th June 2018, the total population concerned to UNHCR in Chad stood at 618,869 from 612,170 with 72.0% refugees, 0.2% asylum seekers, 0.6% returnees, 21.2% IDPs and 6.0% others of concern to UNHCR.
During this first semester, the general population has increased due to CAR refugees¿ influx in the southern region of Chad where 15,462 persons were registered as refugees, the registration of 299 refugees newly arrived from Sudan as well as the continuous registration activities in all UNHCR Offices. Moreover with voluntary repatriation activities, it is important to highlight the return of 3,862 ex-refugees in Sila region in Chad from Sudan and the repatriation of 353 Sudanese refugees in Darfur/Sudan. At the end of June 2018, the total refugee population has increased by 8% to reach 445,777 of these, 331,839 are from Sudan, 102,541 are from CAR, 10,294 from Nigeria and 1,103 are from various countries. Over 58% of the population is female of which around 153,000 are in reproductive age. 99% of refugees in Chad are living camps, host villages and sites while the other 1% are living in Ndjamena, as urban refugees.
267 refugees have been resettled during this period as a durable solution for their cases.
Concerning asylum seekers, the population has increased by 58% from 660 to 1042.
On IDPs as per Cluster CCCM report, the population increased by 8% compared to end year 2017 to reach 108,428 persons while others of concern population has decreased from                                    99,103 to 59,760 mainly due to the subtraction of estimated population in Lake Region by the cluster.
The operation is managed through 3 Sub-Offices and 4 Field Offices in Eastern Chad (where the refugees from Sudan are sheltered in 12 camps), 1 Sub-Office and 2 Field Offices in the south of Chad (where the refugees from CAR are sheltered in 6 camps and hosting villages) and 1 Field Office in the Lake Chad area, where a refugee camp has been established. N¿Djamena is an expensive city. Finding good accommodation remains a challenge. However there are a number of supermarkets where local and foreign goods are available and expatriates frequent a number of restaurants offering Lebanese, Chinese, French and other foods.

The incumbent may be required to travel on mission to field locations classified as E hardship. Field locations are isolated with very little local infrastructure. Climatic conditions are harsh, and despite fumigation some reptiles and insects exist. Medical facilities in the field are limited; therefore staff assigned must be in good health.

N¿Djamena is a non-family category D duty station with limited health and educational facilities available locally. Malaria and Typhoid are common illnesses and preventative measures should be taken. The climate is hot, dry and dusty. There is a Western Union and several banks with ATMs. There are a small number of stores, restaurants, bars and pools which expatriates frequent for leisure and recreation. There is an international airport with daily flights out of Chad. N¿Djamena is a security level 2 duty station. While security in N¿Djamena is, at present, stable, due to criminality staff are discouraged from walking in the streets, taking taxis, staying out late at night and visiting public places alone. UNHCR staff are always reminded of the need to strictly respect all security norms. Given the considerable and diverse work load, it is important that the applicant be motivated, hard-working, organized and fluent in French (written and spoken), as all communications within the office and with external partners such as Government and humanitarian agencies are conducted in French. Working knowledge of English, especially written, is also required as more and more reports, internal as well as external, are requested in English.

Please note that the closing date for all vacancies in the September 2018 Compendium is Thursday 18 October  2018 (midnight Geneva time).

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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