Application manager for Health Database

What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and at the same time promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Purpose

The Assistance Division is providing field operations with strategic support and field expertise in 4 key areas: Economic security, Health care services, Water & Habitat, as well as Weapon Contamination. To this end, there is a need to translate data into usable insights to strengthen the management of operational activities, strategy and transversal decision-making.

The Directorate has recognized that data is an important asset for the ICRC, as it supports field staff in providing direct services to beneficiaries and helps managers to take decisions on the basis of facts and evidence. In September 2016, the ICRC has approved a data management model including all transactional data and statistical data from reporting tools, the organization of data management roles, and specific data governance roles associated with the model. This model should ensure a coherent and coordinated approach in order to achieve optimal organisation of data management functions across different levels of the organisation and maximise cross-métier synergies – all with the aim of bringing value out of data at all levels of the ICRC. It informs and guides all strategies and plans to organize new functions related to data management or delocalize, move and regroup existing ones in the coming years.

In support of its operations, the Health Unit is working towards further strengthening the use of the results based management (RBM) approach through its data collection and monitoring tools for each Health Services Program. To this end, Medical Activity Databases (MADs) are being used in the field for Primary Health Care, Health in Detention, First Aid, Pre & Hospital Care, Physical Rehabilitation and Mental Health and Psychosocial support to monitor situations and measure the evolution of programmes, thus allowing medical staff to take evidence-based decisions to adjust programmes accordingly. Furthermore, these databases are also used to provide data for institutional reporting. The Health Unit is currently working on the evolution and continuous maintenance of these databases, in close collaboration with the Information and Communication Technology Division (ICT).

The role of the Application Manager is to contribute to the evolution and maintenance of the databases and to provide support to field staff in the adequate use of these tools. In addition, the Application manager will also be responsible for the management and consolidation of health data for institutional reporting. S/he reports to the Health Application manager.

Accountabilities & Functional responsibilities

Development and evolution of the MADs

• Contribute to the development of the existing and future MADs and ensure the  integrated approach between the different modules
• Propose and discuss changes with the Health Unit based on business processes, best practices, data needs and quality requirements
• Plan with ICT the evolution of the MADs and ensure business requirements are met by ICT services and solutions
• Contribute to project processes, preparing required documentation and providing inputs for the selection process

• Explore new links with other unit’s or department’s information system

Maintenance and support

• Be the product expert for the MADs and responsible for addressing issues escalated from L2, such as bugs, technical configurations
• Be responsible for application maintenance and adapt documentation accordingly; manage MAD tools and their indicators through updates and evolutions, in close coordination with ICT
• Provide the roadmap for enhancements, in line with the vision of the Health Unit and the Assistance Division
• Contribute to the definition of the testing strategy for the maintenance, including documentation of acceptance criteria and functional test cases; execute testing
• Coordinate and supervise L2 staff and ensure that service-level agreements are met
• Analyse and resolve requests and incidents at L3
• Provide data and produce reports for the Health Unit in GVA upon demand
• Brief new colleagues on the applications (HQ & Field)
• Maintain a network of MADs key users
• Maintains a relationship with Assistance Data & Analytics Manager, with the Data Quality Officer and the Transversal Trainer

Institutional Reporting

• Assist with the production of the health data in the frame of institutional reporting REMREP
• Ensure the automated consolidation process of the MADs
• Maintain the consolidation and update according to the evolution in the MADs
• Align the consolidated data with the requirements for institutional reporting in collaboration with Assistance colleagues

Relationships

• Internally, interacts within the métier, with end-users, ICT and other units or departments at HQ and FD.
• Externally, interacts with possible suppliers and external expertise.

Certifications / Education required

• Degree in Health Information System, Information System, Information Management, Public Health, Social Sciences or related field

Professional Experience required

• 3 to 5 years of professional experience in application and/or information management, data, processes or another relevant field
• Proven experience in (humanitarian) data management
• Proven experience in the use, deployment or training on information systems
• Experience in business analysis an asset
• Knowledge of Tableau an asset
• Knowledge of the ICRC and of the Assistance Division is an asset

Additional information

• Location :                           Geneva
• Type of contract :               Open-ended
• Activity rate :                       100%
• Length of assignment :       2 years, extendable
• Estimated start date :          ideally 07.01.2019
• Application deadline :      24.10.2018