Information Field Assistant - North (Lebanese National) - Lebanon

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All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships. 

1. Role and responsibilities

NRC Information, Counseling and Legal Assistance (ICLA) Information Field Assistant is responsible for direct provision of information and counseling, as well as support of legal assistance to refugees from Syria. This position is based out of NRC North Lebanon office located in Tal Abbas municipality in the Akkar governorate of Lebanon, with daily field presence across locations in Akkar and the North.

1. Generic responsibilities

• Ensure adherence to NRC policies and donor requirements.
• Implement weekly, monthly and quarterly work plans.
• Coordinate with relevant partners.
• Supervise and train ICLA Information Focal Points.
• Prepare periodic activity reports and other documents as required.
• Support mapping, research and assessment exercises.
• Carry out related mainstreaming of protection in programme daily implementation as per the set NRC’s Protection mainstreaming guidelines, and ensure reporting any breaches/concerns to the line manager for proper action.
• Ensure that all protection related detected cases are referred to the concerned referral focal point and to the related Protection Coordinator.

          2.  Specific responsibilities

• Conduct individual and group information sessions as outreach ICLA services with identified communities throughout the North
• Organize and support legal counseling sessions for refugees
• Follow case management procedures
• Follow data management procedures
• Assist in the sensitization of the Syrian and Palestinian Refugees from Syria and host communities on the existing ICLA activities
• Prepare the relevant mapping (including written format) of relevant services being provided by other actors in the North
• Conduct regular assessments (including focus groups, interviews, questionnaires) in identified area, with a focus on understanding the situation for refugee and host communities
• Prepare weekly and monthly work plans and outreach schedules
• Assist in preparing information documents for target communities
• Receive technical input from ICLA Legal Officers and Technical Team
• Work cooperatively with the beneficiaries and other relevant stakeholders to strengthen the project
• Monitor and follow-up on the quality of services provided during the outreach activities
• Have a clear idea about activities other institutions working in the same area are carrying out with displaced Syrians and Palestinian Refugees from Syria, as agreed with Supervisor, attend coordination and protection meetings
• Assist in contributing to the development of referral mechanisms in collaboration with other NGOs, ICLA team and NRC managers.
• Maintain archiving system up to date (both in hardcopies and electronically) and pay special attention to the filing of legal cases.
• Work closely with ICLA lawyers and do the required follow up and identification of cases in need of counselling and/or Legal assistance

        3. Critical interfaces

• NRC North Office staff
• ICLA field teams
• Humanitarian actors
• Beneficiaries and host communities

1. Competencies

• Bachelor’s degree in Law, International Relations, Social Sciences or related
• Minimum of 1 year of relevant work experience
• Experience working in similar positions  in the humanitarian / development sector
• Experience in legal and/or protection work in a humanitarian context
• Experience of providing information and counselling services
• Experience of community sensitization
• Ability to communicate effectively orally in Arabic (essential) and in English (desirable)
• Proficiency in use of computers and Microsoft Office software (Word, Excel, PowerPoint

2. Behavioral competencies

• Working with people
• Communicating with impact and respect
• Planning and delivering results
• Coping to change
• Handling insecure environments.