Head of Support Services
Yangon
- Organization: DRC - Danish Refugee Council
- Location: Yangon
- Grade: Senior level - Senior
-
Occupational Groups:
- Operations and Administrations
- Administrative support
- Managerial positions
- Closing Date: Closed
About us
The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.
In Myanmar, DRC has been present since 2009, as both DRC and since June 2012 broadened its presence via the Danish Demining Group (DDG) - DRC’s division for Mine Action.
DRC is currently engaged in responses in Rakhine, Kachin, Kayah and Northern Shan States.
DRC/DDG Myanmar currently employs over 280 national, 24 international staff and operates from six operational offices. DRC’s main office is in Yangon; the main donors of DRC in Myanmar include ECHO, OFDA, UNICEF, UNHCR, DANIDA, SDC, DFAT, LIFT, USAID, DFID, EC and private donors.
About the job
The Head of Support Services will ensure the existence of an effective and efficient support services in areas of Finance, Administration, Human Resources, IT and Supply Chain. You will play a key role in developing and implementing country-specific strategies as well as improving operational systems, processes and policies in support of DRC’s mission in Myanmar. You will be a member of the Senior Management Team, with overall responsibility of program support and timely completion of annual performance indicators under support functions. You will also play a significant part in qualifying and implementing initiatives coming from the global and regional DRC organisational development and financial accountability initiatives. Furthermore, you will ensure timely and appropriate communication with Area Managers, Sector Managers and Project Managers concerning all issues related to finance, administration and human resources and work proactively to resolve differences and prioritize time-sensitive tasks.
You overall responsibilities will be:
Management
- Lead and manage the Support Managers and Coordinators (including people planning, performance, well-being and development)
- Manage, deliver and report on current operations programme support in geographic scope
- Establish high performing support teams ensuring high-quality approaches are maintained
- Develop and improve operational approaches, compliance and systems, and support the Country Director to build and deliver effective and sustainable interventions.
- Responsible for the strategic development, management and implementation of the support operations
- Ensure appropriate technical support is available to programs, in line with organizational priorities
- Ensure support for annual planning and review processes
- Direct responsibility for ensuring that the DRC Programme operates in accordance with DRC’s support function guidelines.
- Ensure that the Country Master Budget is updated on a monthly basis and is used to adequately poulate project proposals or cost cutting measures
Operational Management
- Support the Country Director and the Senior Management Team in liaising with donors and authorities, especially as relates to issues of compliance, registration, and audit
- Oversee the operational support units for the country by providing strategic leadership and technical support to the areas under his/her supervision
- Supervision, audits and controlling and implementation of corrective actions related to DRC’s operational standards within support area.
- Develop a risk management plan for the country that identifies the major financial and operational risks and implement a mitigation strategy
- Ensure that all administrative and legal-related systems are accurate and maintained
- Work to build the capacity of the operational support staff throughout the operation though frequent in-service training sessions and mentoring support
- Contribute to the development and implementation of DRC’s global development initiatives.
DRC Dynamics ERP System
- Ensure ERP functionality is properly used by relevant staff
- Apply reports and data analytics from DRC Dynamics to improve overall performance
- Act as heavy user for most of the Projects & Finance functionalities
About you
• Minimum 5 years of senior leadership experience in operations management roles with at least 2 years of experience in a similar role in an international NGO
Required education |
Relevant university degree (e.g. political science, international development, or economics) |
We offer
Contract length: 24 months
Level: A10
Designation of Duty Station: Yangon with travel to the field. Yangon is a family duty station; however, the position is unaccompanied.
Start date: December 2018
Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Expatriates; please refer to drc.ngo under Vacancies.
Application process
All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.
Closing date for applications: 26th October
DRC reserves a right to close advertisement process prior to the deadline in case relevant pool of candidates secured.
If you have questions or are facing problems with the online application process, please contact our job support at drc.ngo/jobsupport.
For further information about the Danish Refugee Council, please consult our website drc.ngo.
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