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  • Organization: NRC - Norwegian Refugee Council
  • Location: Za'atari Camp
  • Grade: Mid level - Internationally recruited position
  • Occupational Groups:
    • Information Technology and Computer Science
  • Closing Date: 2018-11-04

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ICT Officer "Nationals Only" - Jordan

Za'atari Camp (Jordan)




The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, emergency food security, legal assistance, and water,sanitation and hygiene sectors.

The Norwegian Refugee Council has approximately 5000 committed and competent employees involved in projects across four continents. In addition, NRC runs one of the world’s largest standby rosters -NORCAP, with 650 professionals, ready to be deployed on 72 hours notice when a crisis occurs



Rights Respected, People Protected

NRC in Jordan

Established in 2012 NRC Jordan’s long-term outlook addresses the problems affecting life as a refugee. We work to build the resilience of Syrians, and to relieve the impact on the Jordanian communities that host them.Syrian refugees in Jordan are struggling. As they contend with difficult living conditions across the country, the obstacles are complex. They struggle to remain registered as refugees, to provide for their families, and to access essential services – including education for their children. The Jordanian communities that host them, meanwhile, feel the impact of hosting high numbers of refugees – with each year that passes, local infrastructure becomes more strained.

Role Specific Information

All NRC employees are expected to work in accordance with the organization’s core values:
dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our
actions and relationships. 

The ICT officer for the NRC Jordan Country Office is responsible for ensuring all NRC Global & Local
ICT policies and guidelines are implemented and to ensure the efficient and cost effective set-up, also
will be responsible for technical support and training for staff.

Generic responsibilities:

  • Ensure adherence with NRC policies, tools, handbooks and guidelines.
  • Implement delegated support function portfolio according to plan of action.
  • Prepare and develop status reports as required by management.
  • Ensure proper filing of documents.
  • Promote and share ideas for improvement of the support function.
  • Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards & principles
    within NRC and amongst beneficiaries served by NRC.

Specific responsibilities:

  • Ensures effective coordination of ICT help-desk functions and provide support to NRC Stuff
    and Sub-offices
  • support and guidance for web applications and desktop application.
  • Ensure that all software on NRC equipment is licensed and keep record of licenses and
    support contracts to include notification of renewal time-frame to management.
  • Configure, manage and support network equipment and insure all
    Configure, manage ICT equipment's ( Printers , scanners etc..)
  • Conduct awareness session for the employees.
  • Ensure all the devices are up to date and secured.

Our Ideal Candidate:

We are looking for a university graduate with a minimum of two years previous experience in relevant field. Experience working in complex and volatile contexts, experience from working as a Support Function Officer in a humanitarian/recovery context. experience in ICT Technical Support, or any relevant field related to IT. Has a very good technical background in Windows and MS office, experience in troubleshooting and configuring network, and has a very good level of English both written and verbal.

We are particularly looking for a positive individual with strong communication skills, who can build trust and confidently navigate both internally and externally at different levels.

In this position you will join highly motivated and expert staff who are making a difference to the most vulnerable people in the world's biggest displacement crisis.

Additional Information:

Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline

Contract period:  Till 31st of December 2018 

Salary/benefits:   1024 JOD (subject to social security and Income tax)

Duty station:        Za'atari Camp 

NRC may be required to verify the identity of its partners and to check that its partners have not been involved in illegal activities.

NRC reserves the right to use electronic screening tools for this purpose.

B: Please enter your specific city of residency in Jordan in your application.

For more jobs follow us on Twitter @nrc_jobs


We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
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