Information, Communication & Technolocy Officer, NO-A, Beijing, China
The Information Communication and Technology (ICT) officer reports to the Chief of Operations and supports UNICEF’s mission and strategic plan by enabling programme and operational effectiveness and efficiency through innovation, partnerships and providing ICT solutions and services. Based on established polices, guidelines and service level agreements (SLAs) the purpose of this entry-level role is to provide ICT solutions and services and assist in delivery of results under close supervision.
UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.
And we never give up.
For every child, innovate
The Information Communication and Technology (ICT) officer reports to the Chief of Operations and supports UNICEF's mission and strategic plan by enabling programme and operational effectiveness and efficiency through innovation, partnerships and providing ICT solutions and services in a timely, secure and safe manner. Based on established polices, guidelines and service level agreements (SLAs) the purpose of this entry-level role is to provide ICT solutions and services and assist in delivery of results under close supervision.
How can you make a difference?
We are looking for a dynamic and innovative ICT Officer to support to China Country Office's important work in ICT in the following areas:
- Enable continuous operation of ICT infrastructure and accessibility to ICT services and solutions ensuring physical and logical security of ICT environment and infrastructure, operating the ICT infrastructure, managing upgrades and maintenance and assisting in the management of contracts for relevant ICT services. Responsible for managing emergency telecommunication operations and equipment and ICT disaster recovery plans.
- Provide help, support and assist with capacity building and knowledge management by providing technical and operational support to end-users, disseminating ICT-related communications to all end-users, escalating ICT incidents with relevant authorities for resolution, coordinating trainings and workshops for end users for capacity building to enhance staff competencies, participating in global events contributing to UNICEF's ICT evolution discussions and keeping abreast of recent trends and developments.
- Support operational and administrative tasks including supervising ICT staff, supporting the business continuity plan development, monitoring risks and threats to ICT infrastructure and providing advice to management, confirming compliance with host government regulatory requirements vis-Ã -vis Basic cooperation Agreement (BCA), participating in inter-agency events to present UNICEF's interests, acting as the focal point for emergency preparedness, assisting with information on reports, reviews and audits, working closely with the finance team on budget, billing certification, inventory and asset management and preparing documentation on programme planning and budgeting exercises and liaising with GSSC/ITSS on new initiatives and opportunities to modernize office operations.
- Assist in the delivery of results by collaborating with the programme staff in the implementation of innovation initiatives, study business requirements to ensure better delivery of results, support knowledge transfer and capacity development of relevant stakeholders, assist in the selection of training providers and development of training materials.
- University degree in computer science, software engineering, information technology management, business administration or related social science field is required.
- A minimum of one year of professional experience in information technology management and business operations in a large international organization and/or corporation is required. Experience in a UN organization is an asset.
- Certification and/or proven experience in one of these several ICT technical competencies: ICT Project Management, Business Analytics, Information Security, ICT Audit and Risk Management, Telecommunications, Networks Information Security and Software Engineering and Programming
- Developing country work experience and/or familiarity with emergency is considered an asset.
For every Child, you demonstrate…
- Respect for and adherence to UNICEF's core values of Commitment, Diversity and Inclusion, Integrity and proven understanding and sensitivity to cultural nuances
- Interpersonal skills, capacity to work with different personalities to deliver on shared results
- Drive for results, setting high standards for the quality of work
- Capacity to think outside of the box and drive innovation
- Strong communication skills, fluently and confidently gathering and expressing and writing opinions and information
- Ability to analyze various sources of information and make rational judgements
- A strong drive to keep abreast of the latest developments in the field
- Ability to work strategically to realize UNICEF's goals
- A high level of proficiency in planning and organizing to deliver results on time
View our competency framework at
We value diversity and aspire to reflect this in our workforce. In our effort to achieve a gender balance in our current workforce, we particularly encourage applications from qualified male candidates.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.