Community Health Worker -Mafraq

The IRC is currently providing support to Syrian refugees in Jordan, Lebanon, Iraq, Turkey and Syria. In Jordan, the IRC provides primary and reproductive health care, cash assistance, and social services to refugee families in urban areas. In refugee camps, the IRC provides support for refugee women and girls and helps to reunite children who've crossed the border alone, with their families.

Job Overview/Summary: The health program will contribute to IRC’s larger health strategy in Jordan, responding effectively to the unmet needs of Syrian urban refugees and vulnerable Jordanians in Irbid and Mafraq governorates. This program will form an integral part of IRC’s community health outreach strategy, filling a gap in existing curative, preventive and promotion health care services through a mobile clinic program and a community health volunteer (CHV) network.

For IRC, a community health volunteer (CHV) network pertain to understanding and addressing the health education, basic health care and referral needs through formal and informal actions taken at the community level to create more effective and efficient linkages between services available within the community and the primary, secondary and tertiary health care options.

An effective team member of community health program whom supervised by the Community Health Officer will play active role overseeing day to day activities of around 40 CHVs and follow up on data collection and compilations through customizable data management service that can be accessed through both the website and a mobile application in close coordination with Deputy Health Manager.

Major Responsibilities:

Activities, Design and Implementation of the Community Health (CH) Program and Early Childhood Development (ECD):

• Cooperate in continuous needs assessments in the communities in collaboration with the Community Health Manager and health data officers

·Support in selection, recruitment, training of CHVs

• Provide regular support to the CHVs in the provision of continuous learning and improvement

·Arrange for regular meeting to give and receive feedbacks, and workshops for CHVs

• Training and providing guidance to CHVs in digital data collection and data synchronization

·Ensure that all data is collected and compiled correctly and in time, provide feedback to CHVs if they are gaps or incoherent information.

·Designing training materials for Early Childhood development and community health.

Supervision & Monitoring:

• Schedule regular site visits for monitoring and supervision to ensure quality of services, accurate data collection and tracking of health promotion activities and client satisfaction surveys
• Conduct regular visits and provide supportive supervision to the community health volunteers
• Keep tracking CHVs activities in the field and their progress at any point of time

·Maintain the time sheet accuracy and conformity with both CHVs and CHVs Supervisors payments

·Evaluate of individual and overall CHVs and CHVs supervisors’ performance through various tools including monitoring visits, activities evaluations, and feedback forms

·Ensure that all data manipulation and sharing are done following the confidentiality principle and information sharing procedure

Community Health information System:

·In coordination with senior health M&E officer and health data analyst, develop and or revise data collection, monitoring, evaluation and reporting tools as necessary and according to needs

·Ensure accuracy and quality of data collected from all CHVs in a monthly basis

·Conduct biweekly data check, quality audits and analysis followed by action as appropriate

·Oversee electronic data entry via tablets, computer as well as paper based data entry

Reporting:

• Enhance effective communication, data flow and information sharing between staff and volunteers
•  Oversee data collection and analysis of CHV reports on activities and community needs
• Develop required reports on CHV performance and effectiveness, based on evaluations
• Provide on the day of the case meeting up to date cases follow up plan
• Participate in the weekly case meeting and other when needed
• Produce periodic report on the different relevant statistic and produce
• Provide regular updates to the IRC security and operations team on any potential risks or issues in the communities

Key Working Relationships:

Position Reports to: Community Health Manager
Position directly supervises: CHV Supervisors and CHVs

Close collaboration with: Health ICT4P Officer, Health Manager, Health Coordinator
Other Internal and/or external contacts: Along with health program IRC has three other different programs of cash assistance and social services and operational department that provides supportive services to run the programs. Where externally IRC collaborate with CBOs and many community leaders for more influential interventions.

Internal: Finance, HR and operations

External: Community actors and other health service providers

·Work Experience: 2-4 years relevant experience working at INGOs and directly contact volunteers and beneficiaries and preferably with health education experience.

·Demonstrated Skills and Competencies: Effective team player with proven leadership skills and initiatives

• Proficient in Microsoft Office particularly Word, Excel, PowerPoint and Access. Experience in statistics, data analysis, software applications is an added advantage.
•  Ability to work in a multi-cultural environment with frequent travel to different field site
• Strong sense of personal integrity and understanding of confidentiality and ethics
• Self-directed, able to independently set priorities and solve problems with minimal guidance
• Excellent interpersonal, oral and written communication skills in both Arabic & English
•  Understand IRC Way, standards for professional conduct; Integrity, Service, Accountability

·Language Skills:Excellent in both command Arabic & English

Working Environment: IRC is an Equal Opportunity Employer IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability.