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ICLA Team Leader - Zarqa (Nationals Only) - Jordan

Zarqa

  • Organization: NRC - Norwegian Refugee Council
  • Location: Zarqa
  • Grade: Junior level - Junior
  • Occupational Groups:
    • Legal - International Law
    • Protection Officer (Refugee)
    • Managerial positions
    • Information
    • Counselling & Legal Assistance
  • Closing Date: Closed




The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, emergency food security, legal assistance, and water,sanitation and hygiene sectors.

The Norwegian Refugee Council has approximately 5000 committed and competent employees involved in projects across four continents. In addition, NRC runs one of the world’s largest standby rosters -NORCAP, with 650 professionals, ready to be deployed on 72 hours notice when a crisis occurs



Rights Respected, People Protected

NRC in Jordan 

Established in 2012 NRC Jordan’s long-term outlook addresses the problems affecting life as a refugee. We work to build the resilience of Syrians, and to relieve the impact on the Jordanian communities that host them.  Syrian refugees in Jordan are struggling. As they contend with difficult living conditions across the country, the obstacles are complex. They struggle to remain registered as refugees, to provide for their families, and to access essential services – including education for their children. The Jordanian communities that host them, meanwhile, feel the impact of hosting high numbers of refugees – with each year that passes, local infrastructure becomes more strained.

Roles and Responsibilities

The Team Leader at NRC’s Information, Counselling and Legal Assistance (ICLA) programme manages, supervises and supports a dynamic team of field staff that provide Syrian and Jordanian beneficiaries with information, counselling and legal assistance services on various topics (including legal and civil documentation, housing, land and property rights and work rights) during outreach and at NRC offices.

Generic responsibilities:

  • Management of project staff
  • Implement plan of action for delegated portfolio of support function’s projects (activities, budget and project documentation).
  • Day to day follow of progress in project implementation.
  • Ensure adherence and compliance with NRC policies, support function tools, handbooks and guidelines.
  • Ensure that projects target beneficiaries most in need, and explore and asses new and better ways to assist.
  • Promote and share ideas for technical improvement.
  • Prepare periodic progress reports and other documents.
  • Ensure capacity building of project staff and transfer of key skills.
  • Liaison and collaborate with relevant local authorities and stakeholders.
  • Promote the rights of internally displaced/returnees In line with the advocacy strategy.
  • Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards & principles within NRC and amongst beneficiaries served by NRC.

    Specific responsibilities

  • Designs the team's information and counselling activities, sets work plans in line with targets and oversees the quality of provided services.
  • Supervises the implementation of ICLA programme guidelines and procedures in line with the strategy.
  • Builds the capacity of team members and provides ongoing case work support, including through the development of dedicated work tools and IEC materials.
  • Coordinates the team's activities internally within NRC and externally with local communities, stakeholders and partners.
  • Oversees the team's referral activities.
  • Produces periodic quantitative and qualitative reports on operational issues and field trends.

Our Ideal Candidate:

We are looking for a candidate with a Bachelor degree, with minimum 3 years of experience. Knowledge and experience related to counselling and/or paralegal, empowerment, protection programming. Experience in case work/ case management, Good written and spoken English, Previous NGO work experience, Knowledge about own management and leadership skills and profile, Basic knowledge about data management, Knowledge of the displacement context in Jordan.

We are particularly looking for a positive individual with strong communication and interpersonal skills, who can build trust and confidently navigate both internally and externally at different levels, to have the ability to analyze data and trends for informed decisions and Capacity building skills.

In this position, you will join highly motivated and expert staff who are making a difference to the most vulnerable people in the world's biggest displacement crisis.

Additional Information:

Candidates are encouraged to apply early as applications will be screened as received and position will close once a suitable candidate is identified.

Contract period: Till September 30 2019

Salary/benefits: 1347 JOD (subject to social security and Income tax)

Duty station: Zarqa

NRC may be required to verify the identity of its partners and to check that its partners have not been involved in illegal activities.

NRC reserves the right to use electronic screening tools for this purpose.

B: Please enter your specific city of residency in Jordan in your application.

NRC does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees). Offers of employment or job openings with requests for payment of fees are fraudulent. Victims of such scams should report them to their local law enforcement authorities for appropriate action.

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