IT Officer

The International Rescue Committee has been working in Somalia since 2006, providing essential services to conflict and disaster affected communities. The IRC has been operational in Central Somalia (Mudug and Galgaduud regions), Putland and Mogadishu implementing interventions in the areas of livelihood, WASH and health reaching out to more than 200,000 conflict and drought affected people.

Major Responsibilities: 

• Develop IT section work plans and budgets for respective Field offices in line with Global IRC objectives
• Raise purchase requests for IT equipment

• Work with end-users or IT colleagues (or Service Desk) on resolving Level 1 issues in  CP
• Resolve or escalate Level 2 and Level 3 issues to appropriate internal or external resource (IT Lead/international IT, management, and vendor) as necessary.
• Technical guidance, and support to program staff in initiatives related to (ICT4P)

• Server hardware, Windows server 2016 operating system, Domain and essential network services.  
• Desktop/laptop hardware and software, and peripherals, using IRC standard Windows 7 operating system image.
• Local Area Network, wireless network, peer-to-peer or client server architecture, as appropriate. 

• Active Directory Administration/management; manage user, groups and computer accounts, assign permissions, Manage user security with Group policies, perform audits of AD objects and user permissions 
• Perform preventative maintenance on all IRC computers and network resources.
• Implement and manage backup solutions (MozzyPro and Windows Backup Utility) for office/individual users as per IRC IT recommendations and provide the necessary training on the use of these back-up solutions.
• Ensure Monthly VMs snapshots are done and well stored for restoration purposes.
• Ensure all server/workstations patching process is successful
• Update appropriate network security and data loss prevention procedures to safeguard system from physical harm, viruses, unauthorized users and damage to data.
• Create and maintain network documentation to include but not limited to IP address, system access, email creation system, upgrades and changes to original network, etc.
• Diagnose hardware and software faults by questioning clients patiently about a problem and explaining the procedures to them. 
• Investigate local Internet connectivity options to obtain adequate bandwidth for Intranet and application connectivity with New York Headquarters.   
• Any other IT related tasks assigned by the supervisor or Regional IT team to accomplish the overall organizational goals.
• Test and evaluate new technology as required by Regional and HQ IT.
• Advise site managers of the technology available to help accomplish their tasks and goals, and help them develop a technology implementation plan inclusive of system design and staff training.  
• Prepare and submit regular weekly, monthly report that provide sufficient detail for IT lead to understand the office IT environment.

• Create and maintain IRC computer software/hardware inventory ensuring accuracy.
• Maintain an updated IT Asset Registry, including software & licenses.

• Develop and implement regular user and support staff training, including training on IT policy, IT Security, basic care and maintenance of computers and equipment for users.
• Test and evaluate new technology as required by Regional and HQ IT