IT Operations Assistant SC5, (Arua & Gulu)
UGA - Other cit
WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.
Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.
United Nations World Food Programme (WFP) is the world’s largest humanitarian agency, fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. In emergencies, WFP gets food to where it is needed, saving the lives of victims of war, civil conflict and natural disasters. After an emergency, WFP uses food to help communities rebuild their lives. On average, WFP reaches more than 80 million people with food assistance in 80 countries each year. The organization has the global footprint, deep field presence and local knowledge and relationships necessary to provide access to food and contribute to lasting solutions, especially in many of the world’s most remote and fragile areas.
Brief description of WFP in Uganda
WFP delivers food assistance in emergencies and work with communities to improve nutrition and build resilience. WFP provides life-saving food assistance and livelihood opportunities to refugees in Uganda. In addition, WFP assists the most vulnerable people in Karamoja with food and nutrition assistance. Finally, WFP works with smallholder farmers and links them to markets.
As Uganda strives to achieve Zero Hunger by 2030 and become a middle-income country by 2040, WFP is also assessing its relevance and repositioning its role in Uganda.
ARE YOU UP TO THE CHALLENGE?
We are seeking for qualified individuals for the position of IT Operations Assistant, SC4 to be based in any of the following duty stations: Arua and Gulu. The successful candidates will be offered employment on Service Contract.
At this level job holders are expected to take responsibility for completion of a range of processes and activities requiring interpretation of standard guidelines/practices. Job holders are able to recommend a course of action to staff at various levels and may allocate tasks to other staff.
WFP Uganda Country Office in coorperation with UNHCR is implementing beneficiary verification with biometric systems in refugee settlements throughout Uganda. The project is part of a larger activity to improve the accountability of refugee operations in Uganda. The role if the IT Operations Assistant will be to ensure that the overall setup of IT systems and equipment at Food Distribution Points (FDP) during the pilot and food/cash distribution cycles are functional and that any technical issues are resolved as soon as possible.
KEY ACCOUNTABILITIES (not all-inclusive)
- Maintain inventory of material and/or database of information, such as, computer related equipment, communications equipment, training material, etc;
- Maintain logs or archives of information, such as computer related logs, trouble tickets, directories, registries, data warehouses, reports, etc;
- Assist in the deployment/dissemination of standard material, such as, computer hardware and/or software, applications, programs, directories, telephony, database content, training material, etc;
- Assist in the maintenance of systems and equipment by carrying out routine tasks, such as backing up data, monitoring network and systems, servers and peripherals, running systems diagnostics, patch management and system optimization, removing viruses and bad data, ensuring that the generators are regularly serviced;
- Ensure compliance with corporate standards of deployed software on field staff computers
- Administer user access to systems and databases, monitor system and application usage;
- Assist in resolution of IT equipment, telecommunications and power problems at the field office by responding to queries, identifying and troubleshooting issues and where necessary forwarding unresolved issues to the appropriate person;
- Plan and supervise monthly food and cash distributions ensuring that appropriate IT systems and personnel are deployed to support the transfers;
- Maintain electronic documents, statistical databases and IT systems;
- Provide data analytics expertise, help colleagues to extract, analyze and report on information from various data sources in the field offices;
- Assist in training and support of users of technology and systems, such as beneficiary biometric verification, audio/videoconferences, meetings, databases, registries, LAN and WAN networks, etc;
- Perform other related duties as assigned.
4Ps CORE ORGANISATIONAL CAPABILITIES
- Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
- Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
- Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
- Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.
- Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
- Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
- Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
- Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.
- Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
- Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
- Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
- Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.
- Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
- Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
- Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
- Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.
|Capability Name||Description of the behaviour expected for the proficiency level|
|Governance, Strategy and Architecture||Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems.|
|Change Implementation, Project management, Planning and Optimization||Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process.|
|Technical Expertise||Continuously updates one’s own knowledge about new technologies and product modifications; Is sought out for advice/expertise and recognized internally as an important technical reference.|
|Service Management||Understands and follows the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction.|
|Client Management||Exhibits a detailed understanding of customers’ IT requests in order to effectively address and manage internal customers ‘needs. Identifies recurrent issues to propose long-term solutions.|
|Procurement and Contract Management||Assists in the technology selection process by collating information on vendors and/or products for evaluation against criteria.|
STANDARD MINIMUM QUALIFICATIONS
- A first university degreeobtained from a recognised education institution in Information Technology or Computer Science or any IT related field;
- A minimum of 3 years’ experience supporting IT applications, LANs and WANs is required
- Fluency in both oral and written communication in English.
- Previous experience in supporting small IT offices and IT personnel will be an added advantage.
- Professional certification e.g. CCNA, MCSE are an added advantage
- Knowledge and experience of the area context (Arua, Gulu, Mbarara), knowledge of local language is an added advantage.
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE
• Has experience resolving more complex technical issues.
• Has worked with head of units in defining requirements for functional area.
• Has experience with the application of client services standards to resolve or escalate clients’ service problems.
DEADLINE FOR APPLICATIONS
Thursday 20th December 2018
Female applicants and qualified applicants from developing countries are especially encouraged to apply
WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.