Programming Technician I

This is a requisition for employment at the Pan American Health Organization (PAHO)/Regional Office of the World Health Organization (WHO)

Information Technology Services (ITS) provides leadership and direction in the deployment of information and communication technologies and systems to support the Pan American Health Organization, Regional Office of the Americas of the World Health Organization (PAHO/WHO) in carrying out its mandate.  Furthermore, ITS establishes and maintains strategies, policies, standards and procedures to ensure the effective and efficient provision of information and communication services in a geographically dispersed environment.

Under the general supervision of the Director, Information Technology Services (ITS), and the direct supervision of the Senior Advisor, Applications Development and Support (ITS/AT), the incumbent is responsible for, but not necessarily limited to, the following assigned duties\:

1. Assist in the design, development, and maintenance of databases and related tools for ITS; 
2. Provide support in the development of Information System applications;
3. Assist in the coordination of the development, update, and maintenance of the ITS web and SharePoint site and the input of material from the ITS Teams.  Assist authors and other ITS staff on the design, reformatting, production, and publication of material for electronic dissemination and ensure that material and procedures meet the Organization’s requirement and standards;
4. Liaise with focal points and all system administrators in country offices and centers to ensure coordination and continued operation of intranet portals and collaboration services through the Organization;
5. Contribute to the development, maintenance and support of the Organization’s PASB Management Information System (PMIS);
6. Assist users and technical support providers (IT Service Desk) in identifying sources of problems and in developing temporary and long-term solutions to those problems;
7. Provide support to Business Intelligence tools such as Microsoft Reporting Services and Tableau as needed;
8. Perform other duties, as assigned.

In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position.  WHO, only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO).  The list can be accessed through the link\:  http\://www.whed.net/.  PAHO will also use the databases of the Council for Higher Education Accreditation http\://www.chea.org/search/default.asp and College Navigator, found on the website of the National Centre for Educational Statistics, https\://nces.ed.gov/collegenavigator to support the validation process.

Essential\: Six years administrative work, including experience in analyzing business processes or data requirements and working with others to identify or implement solutions.

• Intrainstitutional Action\:  Displays, through behavior, understanding of PAHO's values and mission.  Seeks information on and acts with understanding of the Organization's expectations while advancing further the understanding and application of its policies.  Shows interest and concern for the activities related to his/her work in conjunction with the mission, values, vision and policies of the organization.  Behaves consistently in accordance with the Code of Ethics of the Organization.
• Teamwork\:  Encourages team members, adds significant contribution when participating in internal and external work teams, and leads through personal example the virtues of team success--collaboration, trust, transparency and joint responsibilities.  Builds and maintains mutually beneficial productive interpersonal relations based on trust, inside and outside the Organization.  Keeps every team member informed as well as shares relevant and useful information. 
• Service Orientation\:  Follows through on the client inquiries, requests and complaints.  Keeps client up-to-date about progress of projects.  Monitors client satisfaction. 
• Communication\: Establishes and proactively engages in productive dialogues in one’s work inside and outside the Organization and assists in the building of consensus. Seeks to share information with others within the organization, both face to face and through communication and information technology systems as appropriate.
• Information Management\:  Verifies that relevant information is obtained, processed, selected, and disseminated in area of work.  Acquires the training to utilize technologies for processing information relative to the area of work in a logical and organized manner, which facilitates the dissemination of information, resulting in information that is consistent, valid and accurate.  Keeps abreast of latest technologies for processing the information relevant to the area of work and weighs its advantages/disadvantages. 
• Analysis, Synthesis and Forecasting\: Objectively analyzes situations, and based on evidence and knowledge, suggests actions to improve implementation. Bases one’s actions on available information, applies knowledge acquired from experience. Prioritizes the information according to one’s needs or the Organization’s. Is capable of anticipating the implications of analyzed situations between one to six months ahead.
• Continuous Learning\:  Seeks knowledge and sources of learning with colleagues. Finds new sources of information in order to make a better contribution to the team.  Keeps focused on the organizational policies, processes and practices already established.

• Knowledge of Microsoft Reporting Services and Tableau (or similar product) to design workflow and statistical reporting;
• Knowledge of Microsoft application and web development.
• Strong interpersonal and communication skills to explain IT technical concepts to non-IT staff
• Customer service oriented 
• Ability to work harmoniously as a team in a multidisciplinary and international environment.
• Ability to research, analyze and organize information in order to prepare charts, graphics, reports, etc.

Demonstrated ability to effectively use a computer and utilize software programs such as Microsoft Office Word, Excel, PowerPoint and Outlook.  Other IT skills and knowledge of other software programs such as Office 365, Visio, Microsoft SharePoint, Project and Microsoft Reporting Services; knowledge of Tableau (or similar products). 

This vacancy notice may be used to fill other similar positions at the same grade level.

Only candidates under serious consideration will be contacted.

Any appointment/extension of appointment is subject to PAHO Staff Regulations, Staff Rules and e-Manual.

For information on PAHO please visit\: http\://www.paho.org

PAHO/WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

PAHO offers an attractive compensation package including an annual net salary (subject to mandatory deductions for pension contributions and health insurance).  Other benefits include\: 30 days annual leave, dependency benefits, pension plan, and health insurance scheme.

All applicants are required to complete an on-line profile to be considered for this post. 

Administrative/support positions in Washington, D.C. are open to Washington, D.C. metropolitan area residents only. Candidates must be U.S. Citizens or hold a Permanent Resident Alien card (Green Card).

Candidates will be contacted only if they are under serious consideration.  A written test and/or interview will be held for this post.  The post description is the official documentation for organizational purposes.