General Service Positions – Grades G-4, G-5, G-6

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 The length of appointment for internal FAO candidates will be established in accordance with applicable policies pertaining to the extension of appointments

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FAO is committed to achieving workforce diversity in terms of gender and nationality\: qualified female applicants and qualified nationals of non-and under-represented member countries are encouraged to apply

People with disabilities are equally encouraged to apply

All applications will be treated with the strictest confidentiality

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• Extent and relevance of work experience in the functional areas covered by the GS Roster would be considered a strong asset;
• Office skills such as ability to take notes and compile reports would be an advantage

• For G4, G5, G6 positions\: Working knowledge (Level C) of English. Limited knowledge (Level B) of other FAO languages (Arabic, Chinese, French, Russian or Spanish) will be considered an advantage

• Results Focus
• Teamwork
• Communication
• Building Effective Relationships
• Knowledge Sharing and Continuous Improvement

• Respond to routine internal and external enquiries; analyze, manage and monitor a large and diversified volume of complex requests, often of confidential and sensitive nature; ensure appropriate routing, reply, prioritization, accuracy and consistency and timeliness; bring complex, sensitive or priority issues to the supervisor’s attention;
• Organize and coordinate the work performed by other office support staff; coordinate activities across the unit, deadlines and other requests;
• Follow internal procedures and tracking systems for requests and actions; verify that work is done in accordance with SSC standards; monitor work progress;
• Supervise, train and provide guidance to other lower grade support staff in the work unit;
• Coordinate a wide range of personnel actions including appointments, extensions, transfers, etc.; process requests and provide advice on entitlements; review, maintain and update confidential personnel information records and files in the area of responsibility (for Human Resources positions);
• Respond daily to variety of queries by email or phone, and provide information to staff and managers on data available from office records and systems, refer more complex queries to supervisors when necessary;
• Prepare draft correspondence, enter data and initiate system related actions;
• Ensure maintenance of appropriate records and tracking systems;
• Verify data and validity of information with relevant parties;
• Update Oracle database;
• Keep statistics on daily work for monthly reporting purposes;
• Assist supervisors in preparation of activity reports;
• Report irregularities, discrepancies or system problems;
• Provide support to users and coordinate responses to resolve issues and assist with maintaining IT equipment (hardware, software) up-to-date;
• Ensure the initiation of a variety of transactions in the Organization’s computerized administrative systems;
• Generate reports to facilitate appropriate system actions;
• Perform other related duties as required. 

• Receive, screen and direct telephone calls and visitors; respond to routine internal and external enquiries;
• Analyze, manage and monitor a large and diversified volume of complex correspondence and documentation, often of confidential and sensitive nature; ensure appropriate routing, reply, prioritization, accuracy, consistency, informal translation and timeliness; bring complex, sensitive or priority issues to the supervisor’s attention;
• Organize and coordinate the work performed by other office support staff; coordinate activities across the division, including divisional issues, deadlines and other requests;
• Establish internal procedures and tracking systems for correspondence and documents; verify that work is done in accordance with corporate standards; monitor work progress;
• Supervise, train and provide guidance to other lower grade support staff in the work unit;
• Participate in the design of data collection processes; plan and supervise the collection and processing of statistical data from international and national sources; monitor return of data; screen data for accuracy and consistency; 
• Coordinate a wide range of HR support activities\: ; process requests and provide advice on entitlements;,
• Evaluate ongoing financial support requirements, adapt service provision to meet changing needs and solve operational problems as required; 
• Follow up on the preparation of reports, correspondence, briefing notes and other documents; review documents and make changes to their format or style in accordance with standard practices; conduct research and prepare briefing materials for the supervisor; provide informal translations into another official language; 
• Prepare draft cost estimates and budget proposals and participate in budget analysis and projections;
• Draft correspondence to member countries, UN agencies and other institutions regarding information; draft text for reports on specialized matters; evaluate, verify and edit tables, charts and presentations for annual and periodic publications and internal or international meetings; 
• Ensure the initiation of a variety of transactions in the Organization’s computerized administrative systems; 
• Perform other related duties as required. 

 

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 Please note that all candidates should adhere to FAO Values of Commitment to FAO,

Respect for All and Integrity and Transparency

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